Senior UX / UI Consultant

• May 2023 - Present

UX / UI Consultant

• Nov 2021 - Apr 2023

UX / UI Designer

• Jan 2019 - Apr 2023

Senior Digital Marketing Executive

• Jul 2021 - Nov 2021

Creative Team Lead

• Mar 2018 - Jul 2021

Focused on the day to day operations of the Creative Design and Web Content Management function within the Digital department, responsible for quality of Design and Content deliverables. Implemented a UX Design process, working closely in collaboration with our Senior Designer on the strategic approach and utilisation of UX tools and methods on a project by project basis. As a UX Designer I worked on projects that include: - Intranet migration to SharePoint Online in… Show more Focused on the day to day operations of the Creative Design and Web Content Management function within the Digital department, responsible for quality of Design and Content deliverables. Implemented a UX Design process, working closely in collaboration with our Senior Designer on the strategic approach and utilisation of UX tools and methods on a project by project basis. As a UX Designer I worked on projects that include: - Intranet migration to SharePoint Online in collaboration with the IT SharePoint Team: User requirements review, navigation and page layout/UI steer - Group website optimisation of corporate and commercial pages: Requirements gathering, UI design - Microsites for marketing: User journey mapping, wireframes and UI design

Digital Studio Team Lead

• Aug 2016 - Mar 2018

Responsible for running and reporting on the day to day operations of the Digital Studio Team. Supporting and leading team members across the different functions including: Web Design, Email Marketing, Web Content Management and Account Management. Handling escalations from our client base within the business. Improving and optimising processes in-line with strategy and roadmap for the team.

Senior Digital Account Executive

• May 2015 - Oct 2016

Managing key in-house Accounts/Clients in order to ensure they receive exceptional service from our team in order to continue to build strong relationships with the business. Overseeing a team of 3 other Account Executives to ensure we all follow processes, deliver a consistent level of service and that we all strive for continual improvement as a team. Assisting in management of workload and resource schedules for the Studio team as well as assisting in the creation and roll… Show more Managing key in-house Accounts/Clients in order to ensure they receive exceptional service from our team in order to continue to build strong relationships with the business. Overseeing a team of 3 other Account Executives to ensure we all follow processes, deliver a consistent level of service and that we all strive for continual improvement as a team. Assisting in management of workload and resource schedules for the Studio team as well as assisting in the creation and roll out of monthly newsletter updates to all IT staff. Ownership of our process/guide documentation, for both the team internally as well as re-producing and updating effective client facing guides and process documents.

Digital Account Executive

• May 2014 - Apr 2015

Responsible for my own set of in-house accounts and deal with all communication, coordination and reporting of the incoming requests from Marketing Managers for the web and creative services that we offer to the business. - Undertaking Weekly catch ups with the Marketing Managers to build working relationships within the teams and to provide recommendations and best practices within the digital marketing medium - Working closely with the Group Digital Marketing Manager to monitor… Show more Responsible for my own set of in-house accounts and deal with all communication, coordination and reporting of the incoming requests from Marketing Managers for the web and creative services that we offer to the business. - Undertaking Weekly catch ups with the Marketing Managers to build working relationships within the teams and to provide recommendations and best practices within the digital marketing medium - Working closely with the Group Digital Marketing Manager to monitor and report on the website analytics to make sure content meets pre-defined standards and assist in the roll out of the upcoming Digital Marketing strategies and reporting platforms. - Logging, assigning, updating and reporting of team tasks and workflow using Microsoft Sharepoint - Supporting Marketing Managers by reviewing and approving all website content updates and keeping a high standard of quality and consistency across the entire website. - Working closely with Marketing Managers, our Designer and our Developers to produce the best promotional marketing material that's used across the most effective digital marketing channels.

Web Content Administrator

• May 2013 - Apr 2014

- Designing and creating a range of web based content (Banners, image optimisation) - Designing, coding & distributing HTML email campaigns for marketing purposes. - Communicating with the business to inform once requests have been delivered - Day to day web content maintenance and updates to 60+ developments on the Group website

Account Manager

• Jun 2012 - May 2013

Worked as a Trainee Account Manager on the Ecommerce team, coordinating the pitch, design, build and delivery of website solutions for multiple clients, as well as supporting the help-desk team in coordinating Zendesk tickets and liaising with overseas development team to execute tasks and resolve customer issues. In my last three months I moved to work on the SEO team as an Account Manager, running multiple campaigns across several client accounts. I liaised with clients and in-house… Show more Worked as a Trainee Account Manager on the Ecommerce team, coordinating the pitch, design, build and delivery of website solutions for multiple clients, as well as supporting the help-desk team in coordinating Zendesk tickets and liaising with overseas development team to execute tasks and resolve customer issues. In my last three months I moved to work on the SEO team as an Account Manager, running multiple campaigns across several client accounts. I liaised with clients and in-house expertise in order to ensure the execution of best practice SEO strategies and reporting, helping clients gain higher rankings across major search engines. Show less Worked as a Trainee Account Manager on the Ecommerce team, coordinating the pitch, design, build and delivery of website solutions for multiple clients, as well as supporting the help-desk team in coordinating Zendesk tickets and liaising with overseas development team to execute tasks and resolve customer issues. In my last three months I moved to work on the SEO team as an Account Manager, running multiple campaigns across several client accounts. I liaised with clients and in-house… Show more Worked as a Trainee Account Manager on the Ecommerce team, coordinating the pitch, design, build and delivery of website solutions for multiple clients, as well as supporting the help-desk team in coordinating Zendesk tickets and liaising with overseas development team to execute tasks and resolve customer issues. In my last three months I moved to work on the SEO team as an Account Manager, running multiple campaigns across several client accounts. I liaised with clients and in-house expertise in order to ensure the execution of best practice SEO strategies and reporting, helping clients gain higher rankings across major search engines. Show less