Nicole Tumbleson Morris
Guest Services Coordinator at Carolina Retreats- Claim this Profile
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Topline Score
Bio
Credentials
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NAUI Scuba Diving Instructor
NAUIAug, 2005- Oct, 2024 -
NAUI Scuba Diving Dive Master
NAUIMay, 2005- Oct, 2024 -
North Carolina Real Estate License
North Carolina Real Estate CommissionFeb, 2023- Oct, 2024 -
AAUS Scientific Diver
AAUS -
American Heart Association CPR and First Aid Provider
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DAN 02 Provider
DAN -
NAUI Advanced Scuba Diving Rescue Diver
NAUI
Experience
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Carolina Retreats
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United States
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Hospitality
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1 - 100 Employee
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Guest Services Coordinator
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Jun 2022 - Present
Responsible for interacting with guests to provide the best quality service possible by performing customer service functions related to guests, owners, and vendors in a fast-paced environment. Resolves owners and guest related issues; creates, modifies and cancels reservations; processes payments and adjusts payment schedules; adjusts pricing and discount codes; quotes reservation pricing and books reservations, conducts inspections, troubleshoots owner and guest maintenance issues. Responsible for interacting with guests to provide the best quality service possible by performing customer service functions related to guests, owners, and vendors in a fast-paced environment. Resolves owners and guest related issues; creates, modifies and cancels reservations; processes payments and adjusts payment schedules; adjusts pricing and discount codes; quotes reservation pricing and books reservations, conducts inspections, troubleshoots owner and guest maintenance issues.
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All Things Maternal*
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United States
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Director
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Jul 2017 - Jun 2022
*Raising a four year old and all that implies. *Raising a four year old and all that implies.
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Project Director
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Jul 2010 - Jun 2017
Managed archaeological investigations, designed and implemented strategic planning and goal-setting strategies. Promoted heritage tourism, conducted public outreach event planning, audience development, grant writing, and volunteer recruitment. Served as Project Director and then Principal Investigator for the Tampa Bay Historical Shipwreck Survey (TBHSS), a project initiated in 2006 by The Florida Aquarium (FLAQ) to locate, investigate, assess, and interpret the submerged cultural resources present in the region. I managed and directed all aspects of historic research and archaeology ranging from background and literature review, archaeological survey, evaluation, excavation and analysis. The successful implementation of this project relied on extensive training of volunteer divers to assist archaeologists in the field. This project received nine years of funding through matching grants provided by the State of Florida Historic Preservation Board and the Preserve America Program. In 2011, fieldwork was interfaced with a National Oceanic and Atmospheric Administration education grant, providing live interactive video feeds recorded from shipwreck sites around the Tampa Bay region of SEAS archaeologists answering questions from students visiting FLAQ. The TBHSS is also responsible for relocating and recording USS Narcissus and submitting the nomination to successfully designate this Civil War ship as Florida’s twelfth underwater archaeological preserve. As a public archaeology professional, I collaborated with nonprofit organizations, and public history and archaeological professionals to design and implement public outreach programs, activities and lesson plans, and conduct professional development training. I also produced archaeological educational curriculum based on Common Core standards and STEAM/STEM content to present real world research in innovative and engaging ways. Show less
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The Deck House
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Australia
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Bartender
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Apr 2012 - Sep 2013
Delivered exceptional, friendly, and fast service, answered questions and made recommendations about menu selections to ensure an amazing dining experience for guests. Accurately recorded orders and partnered with team members to serve food and beverages in a fashion that exceeded guest expectations. Totaled and processed guest payments using restaurant’s internal computer system while handling money and processing credit cards. Utilized expansive knowledge of mixed beverages, specialty liquors, and craft beers to serve customers and support waitstaff in a high-energy, fast-paced environment. Show less
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University of South Florida
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United States
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Higher Education
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700 & Above Employee
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Outreach Coordinator, Florida Public Archaeology Network, Central Regional Center
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Jul 2008 - Jun 2010
Identified and initiated outreach development strategies and partnered with organizations who shared a mission to deliver educational programs that encouraged stewardship of cultural resources in Florida. Gave public presentations on archaeology, developed lesson plans for K-college, handled marketing and advertising strategies, and organized public events. Developed archaeological training seminar for sport divers in order to utilize volunteers on submerged archaeological project. Created email, social media, and internet marketing campaigns to promote and solicit participants for community outreach events. Recruited and coordinated volunteers for field projects and special events. Worked closely with board members, principal investigators, and employees throughout all phases of strategic and tactical planning, coordination, and execution of major events to ensure superior service and cultivated relationships. Show less
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University of West Florida
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United States
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Higher Education
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700 & Above Employee
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Graduate Assistant, University of West Florida Archaeological Institute
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May 2007 - May 2008
University of West Florida Archaeology Institute Combined historical, archival, archaeological research with field investigations to develop a database of information regarding 16th-century Spanish shipwreckCreated a comparative hull analysis for Emanuel Point II Shipwreck, Pensacola, Florida
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Graduate Assistant, Florida Public Archaeology Network, Northwest Regional Center
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Oct 2006 - May 2007
Obtained and organized ordinances and comprehensive plans related to historic preservation and archaeology in North Florida for the Florida Trust for Historic Preservation’s Government Preservation Program DirectoryCompleted archival research on the history of L&N Railroad Marine Terminal, maritime history of Pensacola during early 20th-century, and gathered information and graphics for exhibitTaught Boy Scouts and troop leaders about conservation, preservation and archaeology for Archaeology Merit BadgeParticipated in Public Archaeology Day, Panama City, Florida, Festival on the Green, Pensacola, Florida, and Pensacola Heritage Day, Pensacola, FloridaRepresented FPAN at UWF day at the Capital in Tallahassee, Florida Show less
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Scientific Diver/Archaeological Intern
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Aug 2006 - May 2008
Assisted with magnetometer and side-scan sonar surveys and conducted scientific diving on submerged cultural resources for the Tampa Bay Historical Shipwreck Project. Assisted with educating volunteers and scientific divers from The Florida Aquarium about archaeology. Recorded 19th-century tugboat, USS Narcissus. Assisted with magnetometer and side-scan sonar surveys and conducted scientific diving on submerged cultural resources for the Tampa Bay Historical Shipwreck Project. Assisted with educating volunteers and scientific divers from The Florida Aquarium about archaeology. Recorded 19th-century tugboat, USS Narcissus.
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C & C Technologies
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Belgium
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Intern
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Apr 2006 - Aug 2006
Learned how to conduct deep sea surveys in the Gulf of Mexico. Interpreted side scan sonar, magnetometer, sub-bottom profiler and 3-D bathymetric data. Wrote reports and analyzed and identified debris around wreck sites from video footage taken during the Deep Wrecks Project. Participated in a deepwater offshore survey in the Gulf of Mexico. Learned how to conduct deep sea surveys in the Gulf of Mexico. Interpreted side scan sonar, magnetometer, sub-bottom profiler and 3-D bathymetric data. Wrote reports and analyzed and identified debris around wreck sites from video footage taken during the Deep Wrecks Project. Participated in a deepwater offshore survey in the Gulf of Mexico.
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Intern
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May 2003 - Sep 2005
Assisted with the Marine Archaeology Research Center high school program, conducted archival research, worked on artifact classification for exhibit, recorded artifacts and ship timbers, surveyed, mapped submerged sites, took wood samples, and target dived. Assisted with the Marine Archaeology Research Center high school program, conducted archival research, worked on artifact classification for exhibit, recorded artifacts and ship timbers, surveyed, mapped submerged sites, took wood samples, and target dived.
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Education
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2006 - 2011
University of West Florida
MA, Anthropology/Historic Maritime Archaeology -
2003 - 2005
University of Florida
History and Anthropology, Liberal Arts and Sciences/Liberal Studies
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