Nicolette Van Den Heever
Business Analyst and Project Manager at atWORK Internet Software Solutions- Claim this Profile
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Bio
Tanya Long
Nicolette is a dedicated professional in every sense, whom one would be fortunate to have at their table. I have seen her progress from a Team Leader, to Manager and then specialize as an SME and in business analysis. Always willing to learn and grow, ready to take on new challenges and make existing challenges work. No matter the role, she has always brought her wealth of knowledge in retail, from systems through to customer expectations, to the table. Not only does she set high standards for herself to help her customers, but is also invested in working with more junior staff, to guide and mentor them in their growth. I would highly recommend Nicolette, as the team she works with will feel her value from day 1.
Tanya Long
Nicolette is a dedicated professional in every sense, whom one would be fortunate to have at their table. I have seen her progress from a Team Leader, to Manager and then specialize as an SME and in business analysis. Always willing to learn and grow, ready to take on new challenges and make existing challenges work. No matter the role, she has always brought her wealth of knowledge in retail, from systems through to customer expectations, to the table. Not only does she set high standards for herself to help her customers, but is also invested in working with more junior staff, to guide and mentor them in their growth. I would highly recommend Nicolette, as the team she works with will feel her value from day 1.
Tanya Long
Nicolette is a dedicated professional in every sense, whom one would be fortunate to have at their table. I have seen her progress from a Team Leader, to Manager and then specialize as an SME and in business analysis. Always willing to learn and grow, ready to take on new challenges and make existing challenges work. No matter the role, she has always brought her wealth of knowledge in retail, from systems through to customer expectations, to the table. Not only does she set high standards for herself to help her customers, but is also invested in working with more junior staff, to guide and mentor them in their growth. I would highly recommend Nicolette, as the team she works with will feel her value from day 1.
Tanya Long
Nicolette is a dedicated professional in every sense, whom one would be fortunate to have at their table. I have seen her progress from a Team Leader, to Manager and then specialize as an SME and in business analysis. Always willing to learn and grow, ready to take on new challenges and make existing challenges work. No matter the role, she has always brought her wealth of knowledge in retail, from systems through to customer expectations, to the table. Not only does she set high standards for herself to help her customers, but is also invested in working with more junior staff, to guide and mentor them in their growth. I would highly recommend Nicolette, as the team she works with will feel her value from day 1.
Credentials
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AgileBA® Foundation
APMG InternationalApr, 2018- Nov, 2024
Experience
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atWORK Internet Software Solutions
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South Africa
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IT Services and IT Consulting
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1 - 100 Employee
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Business Analyst and Project Manager
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Apr 2021 - Present
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BCX
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South Africa
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IT Services and IT Consulting
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700 & Above Employee
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Business and Product Consultant
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Oct 2017 - Mar 2021
Starting my career at what was UCS Software, and being on this journey for almost 16 years, was one of learning, growing and developing opportunities. Thank you BCX for being a great company to work for. Starting my career at what was UCS Software, and being on this journey for almost 16 years, was one of learning, growing and developing opportunities. Thank you BCX for being a great company to work for.
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UCS Technology Services
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South Africa
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Information Technology & Services
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1 - 100 Employee
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Helpdesk Manager
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Jun 2013 - Sep 2017
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Helpdesk Team Leader
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Jul 2005 - May 2013
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Buyers Assistant and creditor clerk
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1999 - 2005
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Education
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2022 - 2022
Fox ITSM
Certificate, Scrum (2) Master -
2020 - 2021
Synergy Transformation Solutions
National Certificate: Business Analysis Support, Business/Office Automation/Technology/Data Entry -
2018 - 2018
FOX ITSM
Certificate, Agile BA Foundation and Practitioner -
2018 - 2018
Fox ITSM
Agile Project Management Certificate, Project Management -
2017 - 2017
Fox ITSM
Cobit 5 Implementation and Assessment, Isaca Framework -
2005 - 2009
University of South Africa/Universiteit van Suid-Afrika
National Diploma IT, Information Technology -
1991 - 1995
Jim Fouché High
Matric
Community
