Nicolette Surges
Clinical Education and Training Manager at PLYMOUTH MEDICAL- Claim this Profile
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Experience
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PLYMOUTH MEDICAL
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United States
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Medical Device
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1 - 100 Employee
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Clinical Education and Training Manager
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Nov 2022 - Present
• Manage clinical network with training, education and ordering • Create, organize, and edit training manuals, multimedia visual aids, and other educational materials • Develop departmental systems and procedures to better align workflow processes • Experimental design and execution • Manage clinical network with training, education and ordering • Create, organize, and edit training manuals, multimedia visual aids, and other educational materials • Develop departmental systems and procedures to better align workflow processes • Experimental design and execution
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Invitae
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United States
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Biotechnology Research
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700 & Above Employee
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Operations Manager
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Apr 2019 - Nov 2022
• Responsible for maintaining clinical oncology laboratory (CAP, CLIA, GMP, GLP, FDA, ISO) • Manage daily operations of laboratory supporting 1,000 clinical patients per month, nine IVD clinical studies, and a multitude of monthly research and regulated projects • Develop, manage, and oversee CDx project timelines, metrics, and quality standards in collaboration with cross-functional study teams • Develop, implement, revise, and evaluate policies, procedures, and study designs • System creation to optimize inventory, ordering, and equipment maintenance • Performance and oversight of specimen preparation, analytic and quality control metrics to ensure high quality results, data analysis and accurate reporting • Maintenance and oversight of laboratory information management systems, equipment performance, equipment calibration, and inventory control • Acting facility safety officer and site EH&S lead • Consulting with cross-functional teams, vendors, and clients to increase patient care standards and enhance operational procedures • Demonstrate reduced operating costs and increased annual revenue • Established and developed site quality system Show less
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Cendant Stem Cell
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United States
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Wellness and Fitness Services
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Laboratory Director
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Apr 2018 - Apr 2019
• Overall operation and administration of orthopedic laboratory and clinic • Development of SOPs and training material (work instructions, videos, order forms) • Kept laboratory in line with facility and regulatory compliance requirements. • Directed team performance, managed schedules and optimized workflow to maximize productivity. • Registration and licensing of international laboratory • Reduced monthly operational costs • Assist physicians during procedures (patient vitals, sterile prep of procedure trays, prepping patients for procedures) Show less
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Regenexx
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United States
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1 - 100 Employee
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Laboratory Director
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Aug 2008 - Apr 2018
• Development and implementation of Quality and Training Program o Training and support for 45 US and 4 international affiliate laboratories o Schedule, delegate, and execute client training both remotely and in-person o Plan, manage, coordinate, and execute educational trainings o Create, develop and maintain educational resources(SOPs, procedure and equipment guides, videos, EMR notes) o Perform, manage, and maintain clinical audits o Equipment and consumable sourcing and system optimization o Protocol and data base development and implementation • Overall direction and management of orthopedic stem cell processing lab o Authored and implemented SOPs that adhered to GLP, GMP, FDA regulations o Delegation of projects and laboratory duties amongst lab staff o Coordination of injection schedule and specimen pickup with clinic o Consulted with Medical Director regarding recent advancements and future directions of laboratory o Track and measure analytics for leadership team o Project coordination and data analysis o Assist with scientific reports for peer-reviewed publications and IRB approval o Transition experimental design to clinical applications o Design and execution of experiments o Processed blood, adipose, and bone marrow specimens for orthopedic treatments o Maintained cell/tissue culture flasks–media changes, passaging, harvesting, and cryopreservation Show less
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Education
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University of Colorado at Boulder
BS, MCDB