Director, Client Services

• Jul 2022 - Present

Associate Director, Client Integration

• Mar 2022 - Jul 2022

Senior Project Director

• Sep 2021 - Mar 2022

• Oversaw all aspects of business operations, including development client timelines, budget forecasting and producing updates and reporting to ensure all educational and promotional needs were reached.• Provided directives and guidance to a team of 20+ program managers, coordinators, and administrative assistants on behalf of three pharmaceutical companies for 2,800+ annual live and virtual events• Fully restructured internal closeout team of 15 and created new standard operating procedures and reporting, which resulted in entire team meeting company and client deadlines for first time in over six months• Received “Exceeds Expectations” for three straight years in all performance areas for quality of work, effective collaboration with team, adaptability, overall impact on team, and frequency of taking initiative

Project Director

• Oct 2019 - Sep 2021

Project Manager

• Oct 2018 - Oct 2019

• Recruited to manage one of the company’s largest account launches with a tight start-up deadline and led a team of 25+ newly hired staff to a successful beginning • Effectively created and implemented training processes, which included spearheading multiple bootcamps to reinforce client requirements and company procedures • Oversee performance and morale of team while serving as client liaison for complex issue resolving and overall budget monitoring, leading to high client satisfaction • Serve as backup to Project Director with full involvement of all aspects of position to ensure every level of project activity are met, including senior management reporting

Program Supervisor

• Jan 2018 - Oct 2018

• Excel at training new hires and transfers, providing leadership, mentorship, and team guidance• Create and analyze daily reports to ensure team meets Service Level Agreement (SLA) deadlines• Track speaker payments and expenses to ensure compliance with Sunshine Act Healthcare Law

Senior Speaker Bureau Coordinator

• Jan 2017 - Oct 2018

• Organize and execute all planning and logistics for 400+ live events (physician and patient) for a major pharmaceutical company’s largest launch in over 20 years• Proven track record of negotiating with multiple vendors to ensure successful events for client with minimal cost, thereby maximizing the likelihood of client retention• Performance has been continuously highly noted on client evaluation surveys based on superior customer service

Project Coordinator

• Nov 2014 - Jan 2017

• Assigned to newest account, based on reputation for efficiency and dependability Team currently handles the most deadline-intensive and highest programs per staff member• Performance was highly noted on client evaluations with 100% success rate in reaching deadlines for all required tasks on multiple simultaneous events • Post-program evaluations are consistently under budget for each event due to successful strategic forecasting and monitoring of all expenditures to fully leverage event potential

Academic Aid Coordinator

• 2013 - 2014

• Tutored disabled students and effectively assisted in behavior management.• Enhanced a student reporting system, which clarified scholastic deficiencies.• Coordinated schedule of tutors’ limited availability to match the needs of students. • Tutored disabled students and effectively assisted in behavior management.• Enhanced a student reporting system, which clarified scholastic deficiencies.• Coordinated schedule of tutors’ limited availability to match the needs of students.

Cashier and Customer Service Representative

• Sep 2007 - Aug 2012

• Performance was highly noted on customer evaluation surveys based on efficiency.• Trained new employees and strongly regarded by management for thoroughness.• Staff scheduling recommendation was instituted, which notably reduced expenses. • Performance was highly noted on customer evaluation surveys based on efficiency.• Trained new employees and strongly regarded by management for thoroughness.• Staff scheduling recommendation was instituted, which notably reduced expenses.