Nicole Santora
Actor at Big Fish NorthWest Talent- Claim this Profile
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Experience
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Big Fish NorthWest Talent
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United States
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Broadcast Media Production and Distribution
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1 - 100 Employee
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Actor
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Dec 2015 - Present
I’ve performed as a screen and voice actor for theatrical, commercial, and industrial projects based in the Pacific Northwest. Notable clients have included Microsoft, Amazon, T-Mobile, Starbucks, Nintendo, The Gates Foundation, and Washington State University. Theatrical highlights include guest roles on TNT’s “Leverage”, NBC’s “Grimm” and a co-star role in the film “The Architect” opposite Parker Posey and Eric McCormack. I’ve performed as a screen and voice actor for theatrical, commercial, and industrial projects based in the Pacific Northwest. Notable clients have included Microsoft, Amazon, T-Mobile, Starbucks, Nintendo, The Gates Foundation, and Washington State University. Theatrical highlights include guest roles on TNT’s “Leverage”, NBC’s “Grimm” and a co-star role in the film “The Architect” opposite Parker Posey and Eric McCormack.
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San Juan Community Theatre
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Performing Arts
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1 - 100 Employee
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Director Of Development
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Apr 2020 - Present
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Director of Engagement
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Jun 2021 - Oct 2022
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Seattle's Child
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Book and Periodical Publishing
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Calendar Editor
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Mar 2017 - Aug 2018
I curated content featuring family-friendly happenings at this regional parenting publication serving thousands of readers. Managing an online calendar featuring over 1000 unique events each month, I researched event details, wrote original copy for event descriptions, and edited submitted copy from event organizers. I wrote engaging and concise SEO friendly articles about special events, grand openings, tying in related content when possible to keep website visitors engaged. I wrote and edited seasonal event round-up articles such as Easter Egg Hunts, Pumpkin Patches, etc. I published articles online using WordPress, and shared them on social media, responding to followers as needed. For the print version, I selected and edited a diverse collection of events, meeting a monthly deadline. I worked with the publisher, developers, and colleagues to create a better user experience for the online calendar. I researched calendar software alternatives and worked closely with developers to create several prototypes for a new calendar solution. Show less
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Gravity Payments
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United States
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Financial Services
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100 - 200 Employee
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Customer Support Representative
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Oct 2013 - Jan 2015
I assisted businesses from across the country with issues related to credit card processing, handling 50-60 inquires daily via phone and email--this included researching and resolving technical support issues with equipment and software, assisting with deposit reconciliation, and providing advice and education about industry updates. I on-boarded merchants with payment gateways, creating and editing support documentation as needed. I worked closely with sales reps to ensure merchants were happy. I trained new hires, providing essential information while ensuring a deep understanding of the company culture. I successfully planned and organized a team bonding event. Show less
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Intiman Theatre
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United States
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Performing Arts
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1 - 100 Employee
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Box Office Manager
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Jun 2013 - Aug 2013
In this seasonal position, I designed and implemented ticket office procedures resulting in a positive experience theatre goers. I received consistent positive feedback about my organization skills and friendly demeanor. I created regular sales reports for management, crucial to the marketing strategy for the small non-profit theater. I worked with the ticketing software developers to make improvements customized to our needs, occasionally finding solutions within the limitations. In this seasonal position, I designed and implemented ticket office procedures resulting in a positive experience theatre goers. I received consistent positive feedback about my organization skills and friendly demeanor. I created regular sales reports for management, crucial to the marketing strategy for the small non-profit theater. I worked with the ticketing software developers to make improvements customized to our needs, occasionally finding solutions within the limitations.
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Portland Center Stage at The Armory
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United States
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Performing Arts
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1 - 100 Employee
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Rentals Assistant & Armory Concierge
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Sep 2010 - Sep 2011
In this hybrid position, I greeted and educated visitors about the organization and assisted with building rentals. As a producing theater company, the venue rentals were a critical revenue stream. I ensured that the event operations ran smoothly with the needs of the theater organization by providing clear communication of upcoming events, and attending weekly meetings. I assisted with events from beginning to end--I provided tours, answered questions, provided quotes, created contracts, collected payments, managed the events, coordinating with caterers and event staff. I led events of all sizes and types, ensuring that event organizers were satisfied--from small board meetings to conferences with thousands of attendees in multiple rooms, to weddings with hundreds of guests with demanding brides and grooms. Show less
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The Washington Center for the Performing Arts
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United States
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Advertising Services
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1 - 100 Employee
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Box Office Shift Lead/House Manager
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Aug 2008 - Nov 2009
I sold tickets to live theatre over the phone and in person. As the lead, I settled daily cash, check and credit card deposits. I communicated with rental clients/event producers about ticketing needs. As House Manager, I managed paid and volunteer staff during events and shows, serving up to 1000 patrons at a time. I sold tickets to live theatre over the phone and in person. As the lead, I settled daily cash, check and credit card deposits. I communicated with rental clients/event producers about ticketing needs. As House Manager, I managed paid and volunteer staff during events and shows, serving up to 1000 patrons at a time.
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Education
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University of Hawaii at Hilo
Bachelor of Arts - BA, Performing Arts