Experience

Peerless-Midwest

• United States
• Utilities
• 1 - 100 Employee

• Sales Support Specialist & Operations Coordinator

  • Apr 2020 - Present

  ★ Provided expert assistance to project managers for executing contracts & collecting necessary documents. ★ Oversaw setup of new accounts, establishment of new customers, and planning of new projects, actively making sure all mandatory information is accurate, complete, and compliant. ★ Managed office inventory through comprehensive ordering and stocking, overseeing deliveries/shipments. ➜ Spearheaded all annual fire pump tests and fire pump acceptance tests for the department. ➜ Collaborated with clients and city fire departments to schedule agreeable times for each fire pump test. ➜ Modified and generate the fire pump test reports, sending the results to all applicable parties. ➜ Expediently assembled accurate invoices including any that require necessary adjustments. Show less



SMS Assist, L.L.C.

• United States
• Facilities Services
• 500 - 600 Employee

• Operations Specialist IV

  • May 2018 - Apr 2020

  ★ Acted as liaison between clients and the applicable network of contractors by managing all repair and maintenance needs with a sense of expediency and thoroughness. ★ Collected and sorted customer requests for service, ensuring they are completed effectively & efficiently. ★ Utilized web-based systems and databases to identify, research, and resolve any difficult customer issues. ➜ If first-call resolutions failed, escalated all disputes or unsatisfied customer issues to senior management. ➜ Scheduled and oversaw completion of all services that were assigned by customers. ➜ Established & nurtured positive relationships with clients and contactors, achieving high retention rates. ➜ Orchestrated daily reports that provided invaluable information to supervisors and colleagues. ➜ Trained and coached contractors on how to navigate through the contents of the software system. Show less



Vin Chicago

• United States
• Beverage Manufacturing
• 1 - 100 Employee

• Wine Sales Associate

  • Jul 2015 - 2018

  ➜ Achieved Illinois BASSET certification to promote a wide range of bottled wines to individual consumers. ➜ Excelled at the planning and coordination of wine tastings, dinners, and events by leveraging in-depth knowledge of wine varietals, regions, and production methods. This generated large consumer interest. ➜ Achieved Illinois BASSET certification to promote a wide range of bottled wines to individual consumers. ➜ Excelled at the planning and coordination of wine tastings, dinners, and events by leveraging in-depth knowledge of wine varietals, regions, and production methods. This generated large consumer interest.



Gregg Communications Systems, Inc.

• United States
• Telecommunications
• 1 - 100 Employee

• Accounting Assistant & Operations Manager

  • Apr 2015 - Jul 2017

  ★ Commended for consistently high-level operational support to C-Suite leaders across all administrative and accounting functions for this telecommunications and equipment supply company. ★ General duties consisted of records management, financial statements, phone communications, front desk reception, calendar management, timekeeping, bank reconciliations, report preparation, general ledger accounting, journal entries, inventory control, and preparation of correspondence. ★ Supported executives, sales staff, clients, vendors, and businesses associated with daily reporting, billing, appointments, transactions, and a wide range of business communications. ➜ Spearheaded management of accounts receivable/payable, billing 5-10 invoices daily and following up on all past-due accounts to ensure accurate records. ➜ Collated data to create sales tax reports, general ledger reports, inventory reports, expense reports, AR/AP reports, and other reports & customer service contracts. Show less



Paychex

• United States
• Human Resources Services
• 700 & Above Employee

• Senior Payroll Specialist

  • Jan 2013 - Apr 2015

  ★ Performed large-volume data processing as a part of payroll prep for ~400 clients. These included active management of deductions, wage garnishments, tax payments, & direct deposits for thousands of workers. ★ Displayed an advanced proficiency for multi-tasking and time management, effortlessly coordinating multiple competing commitments simultaneously. ➜ Rectified totals for both union and non-union employee pay by studying timesheets, reviewing them for accuracy, researching errors, and resolving any potential discrepancies. ➜ Assembled W-2s, 1099s, and a host of other federal and state tax documents, proofreading a range of automatically generated quarterly and year-end reports. ➜ Gathered information for Illinois payroll tax returns and 941s, calculating and entering federal and state unemployment compensation rates/codes. ➜ Organized and maintained information for workers compensation claims, insurance benefits, manual check-writing, retro pay, and payroll adjustments. Show less



HomeStar Bank & Financial Services

• United States
• Banking
• 1 - 100 Employee

• Personal Banker

  • Sep 2008 - Jun 2012

  ★ Drove new business development, account growth, & customer satisfaction for a wide array of customers. ★ Achieved a record for surpassing goals for financial product promotion and customer referrals. ★ Performed routine bank transactions, including deposits, withdrawals, negotiable instruments, wire transfers, cash advances, and posting of loan payments. ★ Spearheaded counting of bulk/vault cash, atm balancing, reversal of service charges, auditing of cash/procedures, and resolution of member disputes. ➜ Championed a wide variety of financial products including consumer loans, investments, CDs, IRAs, and interest-bearing checking accounts. ➜ Crafted referrals for the lending team and other bank units. This involved coaching tellers to generate warm leads and making referrals to bankers. ➜ Prepared month-end reports, ATM/Vault reports, and any/all other required reports. Show less