Experience

The Walt Disney Company

• United States
• Entertainment Providers
• 700 & Above Employee

• Operations Systems Integration Project Specialist

  • May 2022 - Present

  • Assist with the multi-level implementation of new auto-capture photo technology at 7 entertainment venues• Act as a liaison and provide insight across several lines of businesses and teams • Trouble-shoot concerns on-site while partnering with multiple technology teams, in an efficient and timely manor• Provide feedback to performers, attendants, and leadership to assist in meeting operational needs and goals

• Vacation Advisor for Disney Vacation Club

  • Aug 2021 - May 2022

  • Assist members with memberships, managing accounts, and providing appropriate solutions to problems• Provide comprehensive vacation planning services to members while using numerous software applications • Ability to use resources to find information and answer member questions accurately• Create, modify, and cancel resort reservations, exchanges, and other supplemental services• Knowledge of the Disney Vacation Club product along with Disney resorts, theme parks, and dining• Maintain expected reservation productivity and professionalism designated for service satisfaction

• Resort and Club Level Concierge

  • Jul 2018 - Aug 2021

  • Deliver friendly, sincere, and welcoming customer service to each guest • Properly utilize all computer programs such as LILO, CastApp, A La Carte, Wishes, HotSOS, Microsoft office• Accurately post room charges, take payment, and sustain a cash bank • Provide appropriate guest service and compensation while handling guest concerns and complaints • Maintain a full knowledge of The WDW Resort and offerings to make suitable recommendations for guests • Create magical moments and unforgettable experiences for all guests • Back office operations proficiencies to answer telephone, book reservations, establish room management• Specially trained as a “Resort Runner” to drive company vehicle, make deliveries, and run resort errands• Furloughed in March 2020 and displaced to Incredicrew due to COVID-19 November 2020-March 2021

• Character Attendant

  • Jan 2017 - Jul 2018

  • Ensured safety and show quality of performers and characters• Time-kept the performers sets and being time efficient• Maintained a safe and efficient queue in uncontrolled areas • Spieled to large amounts of people at a time to prepare and inform guests• Practiced problem-solving skills quickly and efficiently in unforeseen situations



B in the Walt Disney World® Resort

• Hospitality
• 1 - 100 Employee

• Front Desk & PBX Operator

  • Jan 2018 - Jun 2018

  • Completing registration process by retrieving, confirming, and inputting information • Answering the telephone promptly using positive and clear communication • Fielding guest complaints while developing effective solutions and negotiating results • Knowledge of Opera system, HotSOS, and coding of electronic keys • Verifying and imprinting credit cards for authorization and cash handling • Closing guest accounts at time of check out and assuring satisfaction • Completing registration process by retrieving, confirming, and inputting information • Answering the telephone promptly using positive and clear communication • Fielding guest complaints while developing effective solutions and negotiating results • Knowledge of Opera system, HotSOS, and coding of electronic keys • Verifying and imprinting credit cards for authorization and cash handling • Closing guest accounts at time of check out and assuring satisfaction



The Walt Disney Company

• United States
• Entertainment Providers
• 700 & Above Employee

• Merchandise Associate

  • Jan 2016 - Aug 2016

  • In charge of a variety of souvenir sales from multiple locations throughout the parks • Responsible for providing exceptional guest service by giving prompt, friendly, and knowledgeable help • Worked in a multi-functional, diverse team while processing thousands of units per day • In charge of a variety of souvenir sales from multiple locations throughout the parks • Responsible for providing exceptional guest service by giving prompt, friendly, and knowledgeable help • Worked in a multi-functional, diverse team while processing thousands of units per day