Experience

Standard Focus Ltd

• Entertainment Providers
• 1 - 100 Employee

• Customer Service Representative

  • Mar 2020 - Present

  -Communication management in day to day queries of our clients and insurers through different channels. The main communication channel being Emails and Chats. -Coordinate and ensure follow-ups of the assigned contracts/clients. -Answering chat from client and advising on the necessary information. To log chat in the system and respond via email immediately over the chat instead of assigning the task back to the queue. -Follow up on personal queue for the cases where we received reply. -Taking ownership on the emails assigned and to complete the necessary before end of business. -Monitoring Queue to see if there is any queued call which require to be answered instead of allowing the call to drop or abandon. -Check if the complete documents have been submitted before assigning case to Security Team. -Keep records and filing up to date. -Work according to the priorities indicated in the work plan and in order to keep under track the different KPIs (ASA, TAT, NPS, et cetera) -Able to handle complaints and analyze them, identifying root causes that might lead to the improvement of customer satisfaction.



Elevate Radio Online Radio

• Broadcast Engineer

  • Jan 2019 - Mar 2021

  -Maintaining specialist equipment for video production, broadcast and interactive media -Setting up and monitoring audiovisual links between units in different locations -Installing and testing new facilities and equipment -Setting up and operating editing facilities in post-production suites -Analyzing and repairing technical faults on equipment and systems -Minimizing loss of service when equipment fails by quickly identifying and implementing alternative methods of service provision -Setting up and operating equipment and transmission links during outside broadcasts -Designing and installing custom audiovisual circuits -Developing and using awareness of best practice in health and safety for the workplace -Interpreting and implementing instructions and requests from producers, directors and other colleagues -Communicating effectively with members of the team and other colleagues -Keeping up to date with the industry and changes in technology by building and maintaining a network of contacts and investigating new systems and techniques.



Sportserve

• Malta
• Technology, Information and Internet
• 100 - 200 Employee

• Customer Service Representative

  • Jan 2020 - Mar 2020

  -Communication management in day to day queries of our clients and insurers through different channels. The main communication channel being Emails and Chats. -Coordinate and ensure follow-ups of the assigned contracts/clients. -Answering chat from client and advising on the necessary information. To log chat in the system and respond via email immediately over the chat instead of assigning the task back to the queue. -Follow up on personal queue for the cases where we received reply. -Taking ownership on the emails assigned and to complete the necessary before end of business. -Monitoring Queue to see if there is any queued call which require to be answered instead of allowing the call to drop or abandon. -Check if the complete documents have been submitted before assigning case to Security Team. -Keep records and filing up to date. -Pro-actively optimizing the unit’s workflows to achieve set targets. -Work according to the priorities indicated in the work plan and in order to keep under track the different KPIs (ASA, TAT, NPS, et cetera) -Able to handle complaints and analyze them, identifying root causes that might lead to the improvement of customer satisfaction.



Wolfpack Studios LTD

• Kenya
• Animation and Post-production

• Animator

  • Jan 2019 - Apr 2019

  -Liaising with writers, directors, clients regarding the style, method and execution of the animation to be produced -Developing storyboards based on the script -Preparing presentations of rough sketches for clients -Creating models, drawings and illustrations -Designing frames and characters -Choosing color palettes, style and general look of animation -Establishing artwork for the backgrounds and layouts -Setting up exposure sheets, divided into actions and timing, dialogues and music, animation layers, backgrounds, view perspective -Drawing rough sketches and animate -Illustrating key frames and producing inbetweening -Inking, coloring and clean ups -Integrating images, characters, et cetera into background graphics -Syncing visuals with audio and voice over tracks -Preparing all animation elements for compositing, including delivering in set formats -Enhancing animation with special effects at post-production stage