Experience

Department of Child Safety, Youth and Women

• Australia
• Government Administration
• 200 - 300 Employee

• Organisational Change Manager

  • May 2019 - Present

  Engaged to create and implement change management strategies and plans that maximise external stakeholder’s adoption and usage of a digital online solution Engaged to create and implement change management strategies and plans that maximise external stakeholder’s adoption and usage of a digital online solution



Queensland Health

• Australia
• Hospitals and Health Care
• 700 & Above Employee

• Organisation Change Lead

  • Sep 2018 - May 2019

  Engaged to lead manage and deliver organisation change activities for the state wide implementation of a self-service payroll HR system. Engaged to lead manage and deliver organisation change activities for the state wide implementation of a self-service payroll HR system.



Gold Coast Hospital and Health Service

• Australia
• Hospitals and Health Care
• 700 & Above Employee

• Change Analyst

  • Mar 2016 - Sep 2018

  Engaged to lead, manage and undertake the identification, analysis and response plans of business change initiatives relating to the successful implementation of the ICT Technology components of the Gold Coast University Hospital Technology project Engaged to lead, manage and undertake the identification, analysis and response plans of business change initiatives relating to the successful implementation of the ICT Technology components of the Gold Coast University Hospital Technology project



NSW Police Force

• Australia
• Law Enforcement
• 700 & Above Employee

• Organisational Change Manager

  • Mar 2016 - Sep 2018

  Responsible for delivering OCM activities to ensure the successful adoption of new systems and processes delivered by ICT capital works within the NSWPF. Responsible for delivering OCM activities to ensure the successful adoption of new systems and processes delivered by ICT capital works within the NSWPF.



Queensland Department of Education

• Australia
• Government Administration
• 700 & Above Employee

• Senior Test Analyst

  • Apr 2013 - Jun 2013

  Engaged as quality assurance test consultant responsible for the development and execution of testing deliverables for FICO and CRM modules of a SAP Implementation Engaged as quality assurance test consultant responsible for the development and execution of testing deliverables for FICO and CRM modules of a SAP Implementation



Foxtel Group

• Australia
• Entertainment Providers
• 700 & Above Employee

• Test Analyst

  • Jan 2013 - Apr 2013

  Engaged to test components of the new IVR and digital voice system to improve the customer experience Engaged to test components of the new IVR and digital voice system to improve the customer experience



Village Roadshow Theme Parks

• Australia
• Entertainment Providers
• 300 - 400 Employee

• Testing Training and Organisational Change Manager

  • Oct 2011 - Dec 2012

  Engaged to establish a best-practice environment in which Testing, Training and Organisational Change Management can be provided to support the both the Business Process Transformation (BPT) Program and Business As Usual (BAU) changes. Working with Project / program Managers Vendors, business representatives and project teams to plan resource test and recommend acceptance for systems prior to production handover. Engaged to establish a best-practice environment in which Testing, Training and Organisational Change Management can be provided to support the both the Business Process Transformation (BPT) Program and Business As Usual (BAU) changes. Working with Project / program Managers Vendors, business representatives and project teams to plan resource test and recommend acceptance for systems prior to production handover.



Allconnex Water

• Robina QLD

• Test Manager

  • Dec 2010 - Oct 2011

  Engaged to develop and manage all aspects of testing within Information Services for all corporate and business specific systems. Engaged Project / Program Managers, Vendors, business representatives and project teams to implement and socialise a best practice test framework. Managed all the testing, business change and communications, of a of a centralised Avaya Aura contact centre. Engaged to develop and manage all aspects of testing within Information Services for all corporate and business specific systems. Engaged Project / Program Managers, Vendors, business representatives and project teams to implement and socialise a best practice test framework. Managed all the testing, business change and communications, of a of a centralised Avaya Aura contact centre.



Queensland Police Service

• Australia
• Law Enforcement
• 700 & Above Employee

• Senior Test Analyst

  • Jul 2010 - Oct 2010

  Engaged to implement National Weapons Database Project which involved the co-ordination and testing interfaces integrated with QPRIME system available to all Queensland Police. Engaged to implement National Weapons Database Project which involved the co-ordination and testing interfaces integrated with QPRIME system available to all Queensland Police.



City of Gold Coast

• Australia
• Government Administration
• 700 & Above Employee

• Senior Test Analyst

  • Apr 2010 - Jun 2010

  Engaged to manage the testing and implementation of the MS Access 2003 Transition Project which involved the co-ordination and testing of over 2000 Databases utilised throughout council Engaged to manage the testing and implementation of the MS Access 2003 Transition Project which involved the co-ordination and testing of over 2000 Databases utilised throughout council



Queensland Treasury

• Government Administration
• 500 - 600 Employee

• Senior Test Analyst

  • Mar 2010 - Apr 2010

  Engaged as senior test analyst major responsibilities included the development execution and testing of the Financial Services implementation Engaged as senior test analyst major responsibilities included the development execution and testing of the Financial Services implementation



Queensland Police Service

• Australia
• Law Enforcement
• 700 & Above Employee

• Senior Test Analyst

  • Jul 2008 - Mar 2010

  Engaged to work on The National Police Reference System (NPRS).Involving the supply of data for inclusion in a National Database, which is to be used by all Australian Law Enforcement Agencies to assist operational police in their data to day duties Engaged to work on The National Police Reference System (NPRS).Involving the supply of data for inclusion in a National Database, which is to be used by all Australian Law Enforcement Agencies to assist operational police in their data to day duties



City of Gold Coast

• Australia
• Government Administration
• 700 & Above Employee

• Senior Test Analyst

  • Nov 2006 - Jul 2008

  Primary objective as a Senior Test Analyst has been to create Test Strategies, and Plans, and Reports following the framework implemented by the Project Management Team and Test Manager Primary objective as a Senior Test Analyst has been to create Test Strategies, and Plans, and Reports following the framework implemented by the Project Management Team and Test Manager



Department of Communities, Child Safety and Disability Services

• Australia
• Individual and Family Services
• 700 & Above Employee

• Seniron Test Analyst

  • Feb 2006 - Nov 2006

  Primary Objective of this role is to perform System Testing of an enterprise wide, integrated client relationship, funding management and information service system developed to replace current systems in use within DSQ. The system comprises of the following modules: • Client Relationship Information System • Information Service • Funding Management Information System Primary Objective of this role is to perform System Testing of an enterprise wide, integrated client relationship, funding management and information service system developed to replace current systems in use within DSQ. The system comprises of the following modules: • Client Relationship Information System • Information Service • Funding Management Information System



Austar Entertainment

• Robina Gold Coast

• Test Analyst

  • Mar 2002 - May 2005

  Engaged to plan document, coordinate execute and verify system and functional testing of multiple software application to ensure error free operation in a production environment. Engaged to plan document, coordinate execute and verify system and functional testing of multiple software application to ensure error free operation in a production environment.