Experience

William James College

• United States
• Higher Education
• 200 - 300 Employee

• Associate Director Of Admissions

  • 2021 - Present

  Newton, Massachusetts, United States Evaluates admissions applications and related documents. Facilitates admissions interviews and decisions for admissions to the school. Counsels prospective applicants/students and families regarding admissions requirements for a successful admission into WJC. Consults with other departments, and communicates the admissions process to all involved. Corresponds with prospective students to in a manner that will result in the achievement of fully completed… Show more Evaluates admissions applications and related documents. Facilitates admissions interviews and decisions for admissions to the school. Counsels prospective applicants/students and families regarding admissions requirements for a successful admission into WJC. Consults with other departments, and communicates the admissions process to all involved. Corresponds with prospective students to in a manner that will result in the achievement of fully completed applications. Actively stewards prospective applicants through their enrollment at WJC. Represents the school in various recruiting activities, such as, attendance at conferences, fairs, campus visit events and telemarketing, both internal and external, to assist in the recruitment of new students. Leads Admissions events to include introductions, orientation, and event program explanation to administrators, faculty, and visitors. Collaborates with faculty for a smooth and informed admissions process. Maintains records of recruitment efforts and applicant correspondence per department guidelines. Keeps current on all WJC program updates and offerings. Collaborates with the Marketing Department in the promotion and execution of such initiatives. Organizes and implements concise recruitment related and follow-through communications with potential students and internal constituencies. Prepares and updates the Student Ambassador database. Ensures accurate functioning of all on-line application, admission, and enrollment tools. Reports admission process and enrollment data for each academic program. Show less



Northeastern University

• United States
• Higher Education
• 700 & Above Employee

• Lecturer

  • 2021 - 2021

  Instructor for INT 5900 Experiential Project Preparation, graduate level course at the College of Professional Studies Course description: Designed to prepare students for an experiential learning placement. Offers students an opportunity to better understand key components of networks, business professionalism, and effective communication. Offers instruction in resumé writing; defining one's career field; assessing skills and abilities related to developing a career; building… Show more Instructor for INT 5900 Experiential Project Preparation, graduate level course at the College of Professional Studies Course description: Designed to prepare students for an experiential learning placement. Offers students an opportunity to better understand key components of networks, business professionalism, and effective communication. Offers instruction in resumé writing; defining one's career field; assessing skills and abilities related to developing a career; building cultural agility, knowledge, and skills; and developing a comprehensive, strategic job search plan, along with effective career documents. Emphasizes alignment of academic goals with professional outcomes, course curriculum, and experiential learning opportunities.

• Learner Services Manager

  • 2019 - 2021

  Boston, Massachusetts Supervised team of three dedicated generalist advisors who handled over 30,000 unique interactions with students on a yearly basis via phone and email. Designed and implemented student outreach campaigns to increase enrollment and engagement, and analyzed and reported data related to their effectiveness. Led webinars for admitted students to walk them through the learner experience at the College of Professional Studies. De-escalated students who called/emailed through… Show more Supervised team of three dedicated generalist advisors who handled over 30,000 unique interactions with students on a yearly basis via phone and email. Designed and implemented student outreach campaigns to increase enrollment and engagement, and analyzed and reported data related to their effectiveness. Led webinars for admitted students to walk them through the learner experience at the College of Professional Studies. De-escalated students who called/emailed through creative problem solving to address issues directly. Collaborated frequently with other departments at CPS (Admissions, Advising, Registrar, etc.) to provide quality service to and act as an advocate for students. Ensured all aspects of the learner experience were aligned with the strategic goals of the institution.

• Learner Services Representative

  • 2017 - 2019

  Greater Boston Area Provide assistance to international and domestic newly accepted and current students regarding registration, curriculum, graduation requirements, and additional questions. Handle inbound and outbound calls and provide email support for the College of Professional Studies. Take part in call campaigns to newly admitted students who require assistance with registration. Work closely with other departments to provide quality service to students and act as a liaison for students… Show more Provide assistance to international and domestic newly accepted and current students regarding registration, curriculum, graduation requirements, and additional questions. Handle inbound and outbound calls and provide email support for the College of Professional Studies. Take part in call campaigns to newly admitted students who require assistance with registration. Work closely with other departments to provide quality service to students and act as a liaison for students to assure their questions and concerns are being addressed. Maintain accurate and clear records of student contacts in data systems.



Celtic Energy

• Renewables & Environment
• 1 - 100 Employee

• Marketing/Administrative Assistant

  • 2014 - 2017

  Glastonbury, CT Edited, finalized, and sent company documents including proposals, presentations, and emails. Updated website and social media sites. Maintained an organized filing system. Planned and coordinated events and meetings. Answered phone and made company-related phone calls.



Over the Rainbow Toys

• United States

• Sales Supervisor

  • 2007 - 2014

  Glastonbury, CT; Mansfield, CT; Tolland, CT; East Hampton, CT Shift supervisor and key holder Handled end-of-day finances and store opening and closing procedures Provided excellent customer service, offered gift wrapping, stocked shelves and arranged merchandise