Experience

Foundant Technologies

• United States
• Software Development
• 100 - 200 Employee

• Agile Scrum Master

  • Oct 2020 - Present

  Bozeman, Montana, United States Scrum Master responsible for leading high functioning engineering and cross-functional business teams in the successful delivery of product features and enhancements. • Removes obstacles, impediments and barriers for the teams • Creates visibility for team performance • Lead key ceremonies such as: daily stand ups, backlog grooming, iteration planning, iteration retrospectives, and demos.

• Agile Change Agent

  • Jul 2020 - Present

  Bozeman, Montana, United States Agile Change Agent using Scaled Agile Framework to coach the methodology/practices required to shift from a traditional to an Agile methodology and mindset: • Lead SAFe processes and direct new teams to define, deploy, evaluate and support common agile standards and best practices, processes, tools and process/performance metrics • Prepare a variety of communication artifacts related to agile events, transformation progress and plans • Develop and deliver presentations to various… Show more Agile Change Agent using Scaled Agile Framework to coach the methodology/practices required to shift from a traditional to an Agile methodology and mindset: • Lead SAFe processes and direct new teams to define, deploy, evaluate and support common agile standards and best practices, processes, tools and process/performance metrics • Prepare a variety of communication artifacts related to agile events, transformation progress and plans • Develop and deliver presentations to various levels of stakeholders and leaders • Direct activities to promote use of Scaled Agile Framework common processes, methodologies, products and services

• Client Success Manager

  • Oct 2018 - Oct 2020

  Bozeman, Montana The Grants and Scholarships Client Success Manager creates and maintains positive relationships with clients. Software implementation of the Grant Lifecycle Manager (GLM) and Scholarship Lifecycle Manager (SLM) products; as well as providing personalized training and support. Focused on building long term relationships with clients and helping them achieve strategic goals within their philanthropic sector. Nicole’s education in Communications and Marketing, along with her experience… Show more The Grants and Scholarships Client Success Manager creates and maintains positive relationships with clients. Software implementation of the Grant Lifecycle Manager (GLM) and Scholarship Lifecycle Manager (SLM) products; as well as providing personalized training and support. Focused on building long term relationships with clients and helping them achieve strategic goals within their philanthropic sector. Nicole’s education in Communications and Marketing, along with her experience with community foundations, non-profit board service and being a successful small business owner, creates a background where serving customers, putting their success above all else, and helping with big picture planning all converge in her calling to make clients daily life easier.



Relay

• United States
• Education
• 1 - 100 Employee

• Account Manager

  • Mar 2017 - Jul 2018

  Newport, Rhode Island Oversight and management of school-based Medicaid billing clients in Western United States. On-board new clients, develop training materials, train special education staff in use of software products, facilitate regular and ongoing communication, analyze data, review compliance standards and requirements, monitor policy and practice to ensure compliance with Medicaid rules, and improve customer satisfaction.



School Services of Montana

• United States
• Education Administration Programs
• 1 - 100 Employee

• Director of Medicaid Billing

  • Nov 2013 - Mar 2017



Rio Grande County

• Assistant to County Administrator/County Commisioners

  • Oct 2012 - Nov 2013

  Del Norte, Colorado



C.N. Ziegler, Inc.

• Co-Founder and COO, Residential Custom Home Builder

  • Jun 2002 - Nov 2013

  Del Norte, Colorado