Experience

Girl Scouts River Valleys

• United States
• Non-profit Organizations
• 100 - 200 Employee

• Customer Care Specialist

  • Jun 2021 - Present



TCF Bank

• Banking
• 700 & Above Employee

• Customer Support Specialist

  • Nov 2020 - Mar 2021

  - Researched and resolved 15+ customer complaints per day, giving detailed, personalized, and polite service to ensure customer retention. - Met deadlines related to complaint response timeliness per the TCF Bank Customer Complaint Policy. - Notified management of complaint investigations and outcomes to direct coaching and feedback to representatives. - Remained courteous and calm at all times, even during moments of intense customer displeasure. - Used sound judgment, independent thinking, and collaboration with various departments to determine course of action for complaint investigation and resolution. Show less



College Possible

• United States
• Non-profit Organization Management
• 300 - 400 Employee

• College Access Coach

  • Aug 2018 - Jun 2020

  - Advised and guided senior high school students as they completed the college application, financial aid, and scholarship process. - Supported 40 students at Humboldt high school during the 2018-2019 school year and 100% of students were accepted to a four-year college and completed financial aid. - Supported 20 students at North Saint Paul high school and 20 students at Community of Peace Academy during the 2019-2020 school year and 100% of students were accepted to a four-year college and completed financial aid. - Recorded student engagement and progress in Salesforce database and generated reports to implement effective advising and workshop curriculum. - Recruited, led information sessions, and hosted interviews for high school sophomores interested in joining College Possible. - Established and maintained relationships with school partners, staff, families, admissions staff, and financial aid personnel to fully support students. - Transitioned to remote work and further utilized virtual communication tools to work with students. Show less



Minneapolis Community Education

• United States
• Individual and Family Services
• 1 - 100 Employee

• Youth Worker

  • Sep 2017 - Jul 2018

  - Organized, planned, and independently led enrichment activities for after-school and summer programming. - Developed leadership skills in the classroom while being a positive role model and advocate for students. - Communicated with families on a regular basis to establish open communication. - Created a safe and structured space for youth to explore new interests. - Organized, planned, and independently led enrichment activities for after-school and summer programming. - Developed leadership skills in the classroom while being a positive role model and advocate for students. - Communicated with families on a regular basis to establish open communication. - Created a safe and structured space for youth to explore new interests.



University of Minnesota

• United States
• Higher Education
• 700 & Above Employee

• Undergraduate Teaching Assistant

  • Sep 2017 - May 2018

  - Worked closely with students and professors for two undergrad Sociology courses at the University of Minnesota. - Held office hours with students to review materials, answer general questions, and provide assistance on assignments. - Administered, evaluated, and provided feedback on exams throughout the semester. - Provided clerical support including prepared course materials, documented attendance, and updated student progress in the online database. - Worked closely with the professors to identify issues students were having and developed appropriate solutions. Show less



Surdyk's, Inc.

• United States
• Beverage Manufacturing
• 1 - 100 Employee

• Cafe Attendant

  • Oct 2015 - Aug 2017

  •Built a welcoming environment for team members and customers by maintaining a positive attitude. •Greeted and listened effectively to customers and built professional relationships to ensure quality service and high customer service standards. •Opened and Closed the Café independently, as well as collaborated with coworkers during the day to efficiently complete tasks. •Built a welcoming environment for team members and customers by maintaining a positive attitude. •Greeted and listened effectively to customers and built professional relationships to ensure quality service and high customer service standards. •Opened and Closed the Café independently, as well as collaborated with coworkers during the day to efficiently complete tasks.



University of Minnesota

• United States
• Higher Education
• 700 & Above Employee

• Student Laborer at Mariucci Arena

  • Oct 2014 - Sep 2016

  - Performed daily maintenance and cleaning services throughout various departments of the arena to ensure a clean, orderly, and safe environment. - Actively participated in event strategy and planning meetings. - Ensured excellent levels of customer service by welcoming and assisting guests and event-goers with useful information. - Assisted in the set up and tear down of events and programs. - Performed daily maintenance and cleaning services throughout various departments of the arena to ensure a clean, orderly, and safe environment. - Actively participated in event strategy and planning meetings. - Ensured excellent levels of customer service by welcoming and assisting guests and event-goers with useful information. - Assisted in the set up and tear down of events and programs.