Experience

China Telecom Global

• Hong Kong
• Telecommunications
• 300 - 400 Employee

• Vendor Manager

  • May 2015 - Present

  ·Established global supplier service level evaluation criteria and directed global procurement team which includes APAC, Europe, America and Middle East Africa to generate the supplier evaluation report annually; ·Established global supplier registration criteria and conducted credit check on newly registered suppliers in order to reduce procurement risk; ·Coordinated business escalation against supplier from internal parties, hold review meeting with major supplier with regard to the performance of key projects and asked for improvement plan; ·Negotiated Master Service Agreement (MSA) and Service Level Agreement (SLA) with suppliers and processed SLA claims for substandard services; ·Be responsible for data processing and analysis dimensionally which can summarize the transaction amount, detect the product trend, monitor the purchasing activities comply with the guidelines and calculate the important indicators for management usage.



Bank of China (Hong Kong)

• Banking
• 700 & Above Employee

• Customer Service Officer

  • Oct 2014 - Apr 2015

  • Learned and understood the internal operation of whole Branch through 3 jobs rotations (Teller, Personal Banking Assistant, Relationship Manager Assistant); • Handled customer enquiries, implemented banking transactions and resolved customer dispute or complaint cases with care and in compliance with all internal and regulatory requirements; • Performed any assigned operational duties including account opening and amendments; • Assisted relationship manager to provide a broad range of banking and investment products and help clients in portfolio planning to meet their financial needs.



The University of Hong Kong

• Hong Kong
• Higher Education
• 700 & Above Employee

• Research Assistant

  • May 2014 - Aug 2014

  • Provided assistant for professor in developing and implementing plans for research promotion and research capacity building; • Prepared research related reports and provided support in running seminars/workshops for collecting surveys for data analysis; • Completed over 10 million observations to construct data analysis by using SPSS, R and MATLAB software; • Coordinated the organization of academic international conferences, and assisted the University to maintain close links with other research related units in Hong Kong (Recreation centers, Elderly centers or other Organizations).



Watsons China

• Retail
• 200 - 300 Employee

• Network Planning Assistant

  • Jan 2013 - Feb 2013

  • Produced document support for manager to build up network strategy in line with company’s expansion and business requirements； • Developed data analysis and prepared both short and long term forecast (including product sales volume, capex and opex) by using R, Excel or Matlab software，then presented weekly report by recommending sales strategies; • Successfully assisted manager open up several new branches by analyzing result which support company's global presence that increase both company's and customers' operational efficiency.