Experience

pCare

• United States
• Information Technology & Services
• 100 - 200 Employee

• Client Success Manager

  • Dec 2021 - Present

  Utilize pCare and industry best practice to improve patient and healthcare facility satisfaction, increase system utilization, and drive positive outcomes Meet with patients, answer questions regarding the system, and address service requests to deliver outstanding customer support Accountable for support of post implementation interactive services Lead staff trainings on new and existing pCare features Conduct daily rounds to units to visit new admits to orient them to pCare Act as first level of support for end users at the hospital Conduct daily rounds to units to check in with staff on any pCare training needs, questions or concerns Build and manage relationships with key client stakeholders including administrators, nursing staff and PX team members Review utilization data with organization and units on a regular basis and recommend opportunities to improve utilization Provide customers with updates on pCare features and applications and recommend opportunities for enhanced offerings Attend meetings/committees relevant to pCare initiatives (e.g. Patient Education Council) Manage patient education and user interface content Seek opportunities to implement additional best practices for adoption and outcomes with support of team members Track customer satisfaction, and project status, solicit feedback from patients and staff and provide internal updates and recommendations for improvement on state of account Show less



Mount Sinai Health System

• United States
• Hospitals and Health Care
• 700 & Above Employee

• Administrative Assistant

  • Oct 2019 - Dec 2021

  Provided administrative support to Medical Director, Psychiatrist, and Psychologist of the movement disorder group Screened and schedule patient appointments, schedule referrals of special testing for doctor’s visits, and keep record of patient billing for submission Maintained clinical leader’s calendars Prepared travel reimbursements and expense reports Insurance verification and prior authorizations for medications and procedures Prepared and maintains spreadsheets using Excel and Redcap Super user in EPIC EMR system, providing support to the department of Neurology. Liaison between various internal cross-functional departments to ensure patients complete steps needed in order to complete The Center for Advanced Circuit Therapeutics program to become eligible for deep brain stimulation surgery Maintained relationships with other hospitals for patient referrals for The CACT program. Show less



Mount Sinai Health System

• United States
• Hospitals and Health Care
• 700 & Above Employee

• amb. care service rep

  • Jun 2006 - Jan 2019

• ambulatory care service rep.

  • Jun 2006 - Jun 2016

  all front end operations, billing, community outreach, patient liason



Chem Rx

• United States
• Pharmaceuticals
• 1 - 100 Employee

• pharm tech

  • Dec 2002 - Dec 2005