Experience

iA Auto Finance

• Canada
• Financial Services
• 1 - 100 Employee

• Collections A

  • Jan 2019 - Present

  Meeting outbound call standards while still making sure inbound calls are answered in a timely manner. Develop a professional relationship with customers to ensure a positive experience. Research possible financial assistance our customers can use to pay their bills on time. Keep up to date with current world events that could effect customers ability to pay. Assist clients in making a financial plan to solve delinquency. Performed new leasing software testing related tasks, including recording… Show more Meeting outbound call standards while still making sure inbound calls are answered in a timely manner. Develop a professional relationship with customers to ensure a positive experience. Research possible financial assistance our customers can use to pay their bills on time. Keep up to date with current world events that could effect customers ability to pay. Assist clients in making a financial plan to solve delinquency. Performed new leasing software testing related tasks, including recording and analyzing test results to provide a smooth rollout when the software is released to the whole team. Assist in training fellow employees in our new leasing software.

• Administrative Specialist

  • Oct 2017 - Jan 2019

  Accurately created daily call lists and automatic dialers for the Collections team each day. Processed payment frequency changes, interest rate reductions and deferrals. Created and mailed out contract amendment letters to customers. Accurately completed bankruptcy and consumer proposal proof of claim forms and sent them to trustees with supporting documents in a timely matter.



Dundas Community Physiotherapy and Rehabilitation

• Administrator

  • Jan 2017 - Sep 2017

  In charge of greeting patients as they walk into the clinic, along with booking future appointments and taking payments in ClinicMaster. Taking payments include in-person payment from the patient, or billing extended healthcare companies weekly. Accurately prepping charts for new patients is also a key thing in this position. Quite involved in dealing with WSIB and motor vehicle accident patients and billing for them. In charge of greeting patients as they walk into the clinic, along with booking future appointments and taking payments in ClinicMaster. Taking payments include in-person payment from the patient, or billing extended healthcare companies weekly. Accurately prepping charts for new patients is also a key thing in this position. Quite involved in dealing with WSIB and motor vehicle accident patients and billing for them.



Budds' BMW

• Canada
• Motor Vehicle Manufacturing
• 1 - 100 Employee

• Sales Admin

  • Jan 2016 - Jan 2017

  In this position, I focused on keeping track of the pre-owned side of the dealership. This involved stocking in traded in vehicles, lease-end vehicles, and vehicles we purchased from auction. I assisted my manager in setting up vehicles in online auctions. This also included making wholesale bill of sales, keeping track of payments and arranging transportation. I also pulled files and keys for purchased vehicles and made sure business managers get everything necessary to complete the deal. In this position, I focused on keeping track of the pre-owned side of the dealership. This involved stocking in traded in vehicles, lease-end vehicles, and vehicles we purchased from auction. I assisted my manager in setting up vehicles in online auctions. This also included making wholesale bill of sales, keeping track of payments and arranging transportation. I also pulled files and keys for purchased vehicles and made sure business managers get everything necessary to complete the deal.



The Best Western Premier C Hotel by Carmen's

• Front Desk Agent

  • Nov 2014 - Jan 2016

  Responsibilities included checking guests in and out in a timely matter, collecting credit card, cash or debit payments at the time of check-in. Able to process reservations over the phone and in person. Handled all guest complaints in a professional matter. Responsibilities included checking guests in and out in a timely matter, collecting credit card, cash or debit payments at the time of check-in. Able to process reservations over the phone and in person. Handled all guest complaints in a professional matter.



Contrans Group Inc.

• Canada
• Truck Transportation
• 100 - 200 Employee

• Billing and Rating Clerk

  • Dec 2012 - Jun 2013

  Researched rates for quotes generated by the sales team and managed daily billing per trip for numerous customers. I also communicated billing information with clients on a daily basis and set up the fuel surcharge within the AS400 system. Researched rates for quotes generated by the sales team and managed daily billing per trip for numerous customers. I also communicated billing information with clients on a daily basis and set up the fuel surcharge within the AS400 system.



UPS

• United States
• Truck Transportation
• 700 & Above Employee

• Administrative Assistant

  • May 2011 - Jan 2013

  Communicated regularly with managers and supervisors regarding truck arrival times and plane departure times, managed fuel requirements on the online fueling system, managed multiple excel databases tracking freight volume in addition to arriving and departing trucks, trailers and airplanes in the online system. Communicated regularly with managers and supervisors regarding truck arrival times and plane departure times, managed fuel requirements on the online fueling system, managed multiple excel databases tracking freight volume in addition to arriving and departing trucks, trailers and airplanes in the online system.