Experience

Pinnacle Hotel at the Pier

• Canada
• Hospitality
• 1 - 100 Employee

• Catering and Conference Services Manager

  • Feb 2019 - Present

  • Work closely to build client rapport before, during and post-event, ensuring successful outcome from arrival to departure and subsequent business. • Function as a member of the Catering Team to meet the business objectives of the Catering department. • Up-sell the hotel's services and products, suggesting suitable events, activities, audio-visual services, floor plans and menus. • Organize events effectively with an acute sense of detail and ability to anticipate our client's needs. • Conduct site inspections and assist with walk-in inquiries and requests. • Attend Chamber of Commerce, tourism, and business-related events upon request. • Prepare accurate contracts in a timely fashion for client approval and signature. • Prepare concise Banquet Event Orders, floor plans and resumes for distribution. • Liaise with Sales and Catering Coordinator and Accounting Department regarding accurate customer billing, credit, applications and deposits. • Proficient in the use of the Opera system software for detailing events.



Cactus Club Cafe

• Canada
• Food and Beverage Services
• 700 & Above Employee

• Server, Opening/Closing Manager

  • Jan 2005 - Feb 2020

  Responsible for overseeing the assigned duties of staff and ensuring all shift-specific tasks are completed. Additional responsibilities include:• Maintaining a quality restaurant atmosphere• Resolving guest complaints • Quality assurance• Providing excellent patron experiences through consistently superior customer service• Building a loyal customer brand following• Establishing and building personal rapport with guests

• Administrative Assistant

  • Mar 2011 - Dec 2013

  Responsible for reporting to the Director of Human Resources and acting as the primary administrative support to the company executives. Additional responsibilities include:c Ordering and distribution of goods for over 20 restaurant locations• Responding to both internal and external company inquiries• Coordination of seasonal corporate social events



Pinnacle Hotel Harbourfront

• Canada
• Hospitality
• 1 - 100 Employee

• Wedding & Events Coordinator

  • Jun 2017 - Nov 2018

  Oversee all the logistics of events, with a special focus on weddings: • Responsible for ensuring that vendors perform their jobs adequately. • Working with high integrity to deliver high quality events within the client's detailed budget. • Responsible for producing an outline of the event's needs. This outline includes such details as meeting space, lodging for guests, food and drink accommodations, telecommunications, audio-visual needs and transportation. • Crafting custom event stationary and assist with decor selections. • Create and distribute clear, accurate and concise Banquet Event Orders that convey client needs with extreme attention to detail, resulting in total client satisfaction. • Work collaboratively with Executive Chef to develop creative, hypoallergenic and budget-conscious catering menus appropriate for Pinnacle clientele. • Through personal presence, oversee catering events in the hotel, ensure all events are reflected accurately on function boards, set-up on time, completed in accordance with BEO’s and attend to last minute requests for changes or additional requirements. • Ensure all meeting and event clients are provided with a point of contact for all enquiries and needs during events, in a most courteous, friendly and efficient manner. • Responsible for measuring the success of the event. • Ensure compliance with all hotel policies, standards and core practices. • Proficient in the use of the Opera system software for detailing events.



St. John's School

• Canada
• Primary and Secondary Education
• 1 - 100 Employee

• Event Coordinator

  • Jul 2015 - Jun 2017

  • Manage the planning and delivery of all events, including arranging of catering (where necessary), direct involvement in the set-up and clean for events and being on hand to attend events to ensure the smooth operation of the event • Co-ordinate parent and staff involvement in events • Co-ordinate with parent volunteers to operate concessions for sporting events • Provide support to the Executive Assistant with requests for catering for other event coordination for Board retreats, Board Appreciation or Staff Appreciation events • Create event documentation for future reference



Canucks Sports & Entertainment (CSE)

• Canada
• Spectator Sports
• 400 - 500 Employee

• Hospitality Supervisor

  • Jul 2014 - Jul 2015

  • Challenge and motivate staff to be the best in all that they do • Demonstrate a thorough understanding of food and beverage choices and proactively and confidently communicate options to fans • Organize and review F & B orders for event night • Demonstrate excellent on-the-spot problem solving skills, including the ability to independently handle service recovery situations to a fan’s satisfaction • Enable and support staff in creating iconic fan experiences • Consistently provide exceptional and knowledgeable service that will impress and thrill fans and provide an iconic experience at every touch point • Show continuous pride in work area and the facility as a whole by maintaining a premium level cleanliness • Encourage and challenge staff to always put fans in the forefront • Proactively engage with fans in an effort to create a friendly and personal connection • Contribute to building a high performance team by actively partnering with all staff of Rogers Arena.