Experience

Public Transport Victoria

• Transportation/Trucking/Railroad
• 1 - 100 Employee

• Snr Ticketing Liaison Officer

  • Sep 2010 - Present

  The key point of contact between Public Transport Operators (PTOs) regarding stakeholder operational issues, I oversee the management and establishment of effective working relationships between Public Transport Victoria, service providers and the Public Transport Operators to ensure the integrity of the myki system. As the SME I ensure smooth operational performance and responsiveness to issues as they arise liaising with service providers, nurturing relationships. I am responsible for reporting on the standard of Myki operations, availability and vandalism and making recommendations to improve the standard of service delivery. I represent the PTV in a range of consultative groups with PTOs and industry conferences.



Bus Association Victoria

• Australia
• Truck Transportation
• 1 - 100 Employee

• NTS Lead Trainer

  • Sep 2009 - Sep 2010

  Lead trainer in the delivery of a quality training outcome, of myki for the bus industry, and assist Private Bus Operators to achieve operator readiness in a timely, effective and professional manner. Lead trainer in the delivery of a quality training outcome, of myki for the bus industry, and assist Private Bus Operators to achieve operator readiness in a timely, effective and professional manner.



Arcadis

• Netherlands
• Professional Services
• 700 & Above Employee

• Senior IT Analyst and IT Trainer

  • Aug 2005 - Sep 2009

  Responsible for managing a support team and rendering technical support to 300 users internally at two locations. The role involved induction, training development and presentation, hardware and software training. Responsible for managing a support team and rendering technical support to 300 users internally at two locations. The role involved induction, training development and presentation, hardware and software training.



APT Travel Group

• Australia
• Travel Arrangements
• 200 - 300 Employee

• Helpdesk and IT Support

  • Oct 2002 - Aug 2005



Consolidated Travel

• South Africa
• Travel Arrangements
• 1 - 100 Employee

• Help Desk and IT Support

  • Sep 2000 - Oct 2002



PMP Limited

• Australia
• Printing Services
• 200 - 300 Employee

• IT Support Specialist

  • Jan 1999 - Sep 2000



MTN

• South Africa
• Telecommunications
• 700 & Above Employee

• Supervisor / IT Support

  • Mar 1997 - Nov 1998