Experience

Lindblad Expeditions

• United States
• Travel Arrangements
• 400 - 500 Employee

• Director of Land Operations

  • Jun 2022 - Present

  New York, New York, United States • Oversee the ground operations of 500+ annual departures, accounting for 103 unique expedition products and 30 land products. • Survey, analyze and propose structural and technological improvements to the Operations Department to coincide with new technology initiatives and immense company growth. • Drive strategic change within and across departments to ensure maximum efficiency while delivering a top-tier guest experience.

• Expedition Development Manager

  • Oct 2017 - Jun 2022

  Greater New York City Area • Develop and execute expedition programs for four international expedition vessels, being personally accountable for 100+ individual departures annually and 25 unique programs. • Prepare costing and consumer pricing for all land products and maintain annual budgets for all programs. • Build and manage relationships and negotiate contracts and/or permits with hotels, ground operators, port and government agencies and other vendors. • Develop annual deployments across the fleet in… Show more • Develop and execute expedition programs for four international expedition vessels, being personally accountable for 100+ individual departures annually and 25 unique programs. • Prepare costing and consumer pricing for all land products and maintain annual budgets for all programs. • Build and manage relationships and negotiate contracts and/or permits with hotels, ground operators, port and government agencies and other vendors. • Develop annual deployments across the fleet in collaboration with the executive and finance teams to maximize revenue and diversify product offerings. • Plan marketing promotions, review/create all digital and print communication pieces and create product copy and guest communications. • Prepare and execute Inaugural christening events

• Land Services Manager

  • Feb 2015 - Oct 2017

  New York, New York • Research, develop and coordinate land arrangements and logistics for high end expedition ships and travelers on a global scale. •Negotiate hotel, transportation and ground agent contracts and manage yearly budget for three fleet ships. • Served as a worldwide emergency contact to all guests and staff members.



Bank of America

• United States
• Banking
• 700 & Above Employee

• Event Planner

  • Dec 2013 - Feb 2015

  Greater New York City Area •Manage beginning to end program plan including maintenance of budget, timeline, destination research, venue selection and supplier negotiation. •Manage and reconcile event participation data. •Maintain Line-Of-Business relationships within the bank to ensure maximum return on investment for future events.



Fischer Travel Enterprises

• United States
• Travel Arrangements
• 1 - 100 Employee

• Travel & Lifestyle Consultant

  • Mar 2011 - Oct 2013

  New York, New York Fischer Travel is a travel and lifestyle company with a main mantra of obtaining the unobtainable. From securing impossible dinner reservations, to creating lavish and memorable vacations, Fischer Travel provides the highest level of service.



Connecticut Science Center

• United States
• Museums, Historical Sites, and Zoos
• 1 - 100 Employee

• Visitor Service Coordinator

  • Oct 2009 - May 2011

  •Coordinated and managed events for youths and adults and consistently reached and surpassed sales goals for private events. •Created a guided tour program for adult group visitors and administered tours to small groups. •Assisted in the creation and execution of large public events, from both a customer service and operational standpoint. •Created marketing material, posted social media advertisements & assisted with various marketing campaigns. •Proactively assisted visitors with… Show more •Coordinated and managed events for youths and adults and consistently reached and surpassed sales goals for private events. •Created a guided tour program for adult group visitors and administered tours to small groups. •Assisted in the creation and execution of large public events, from both a customer service and operational standpoint. •Created marketing material, posted social media advertisements & assisted with various marketing campaigns. •Proactively assisted visitors with questions and interacted with them regarding exhibits and associated educational content. Show less



Holiday Hill Outings

• Activities Director

  • Apr 2006 - Sep 2009

  •Developed, coordinated and supervised events and activities for corporate, educational and private groups. •Event set-up and break down •Facility and ground maintenance •New employee training & supervision



Wild Dunes Resort

• United States
• Wellness and Fitness Services
• 1 - 100 Employee

• Recreation Intern, summer 2009

  • 2009 - 2009

  Pool maintenance, activity coordination for children and families, recreational activity set-up and breakdown. Excursion planning for children and families & liaising with excursion companies to ensure top service.