Benefits Administrator

• Jan 2023 - Present

Customer Service Representative

• May 2022 - Jan 2023

Engages with customers, in a confident and compelling manner, performing the full range of customer, service duties and responsibilities, as assigned. Strives to resolve customer concerns in a single interaction via telephone, written, or face-to-face communication. Response to a diverse set of customers, with an equal level of confidence, regardless of the ensure at hand. Works independently of support from a senior customer service representative, frequently, utilizing the knowledge center, answering customer inquiries. Routinely response to customers with an in-depth product, knowledge achieved through a continuously, improving, set of listening, analysis, quality, focus, problem-solving, and documentation skills. Consistently exceeds results for internal adherence, efficiency, and inquiry timeliness. Resolve, standard, and frequently, nonroutine, limited impact, customer inquiries, comments, and concerns with the most limited escalation consistent with company, policies, and processes. Other duties as assigned or requested.

Medical Secretary

• Nov 2016 - Aug 2020

Certified Medical Assistant

• Jun 2007 - Jan 2015

• Responsible for Scheduling appointments with all pertinent patient data into our scheduling system • Scheduled appointments for office and out of office appointments • Prioritize patient daily care according to acuity and scheduled patient procedures • Order lab work as well as x-ray orders • Register vaccinations • Assist with patient and family education • Taking patients vitals as well as performing hearing and eye exams • Setup and maintain all patient rooms with correct inventory of all necessary items • Entrusted with the verification of patient record forms as well as the proper allocation of these forms • Responsible for providing the assigned physician with any and all support tools to ensure a pleasurable experience for the patient and family