Experience

Mpire Financial

• United States
• Financial Services
• 1 - 100 Employee

• Director of HR and Compliance

  • May 2021 - Present

  Winter Garden, Florida, United States

• Director of Operations, HR and Compliance

  • May 2021 - Present

  Winter Garden, Florida, United States

• Director of Operations, HR and Compliance

  • May 2021 - Present

  Winter Garden, Florida, United States



Walt Disney World

• United States
• Entertainment Providers
• 700 & Above Employee

• Spa Director

  • Sep 2000 - Dec 2020

  Orlando, Florida, United States Spearheaded daily operations, while implementing new business initiatives. Proposed and presented innovative business endeavors and reimaging concepts to executive teams. Cultivated robust vendor relationships and engaged in contract negotiations with vendors to achieve favorable outcomes. Strengthened functions, such as inventory processing. * Leveraged leadership expertise to direct a team of 200 cast members across six locations; additionally supervised three area leaders and three… Show more Spearheaded daily operations, while implementing new business initiatives. Proposed and presented innovative business endeavors and reimaging concepts to executive teams. Cultivated robust vendor relationships and engaged in contract negotiations with vendors to achieve favorable outcomes. Strengthened functions, such as inventory processing. * Leveraged leadership expertise to direct a team of 200 cast members across six locations; additionally supervised three area leaders and three coordinators in logistics * Successfully created a new business line that delivers optimal guest experiences for the Disney brand; the initiative contributed to a 60% growth in salon business * Excelled as a representative of the new business line by conducting interviews on the line on a domestic and global scale; collaboratively designed the line's logo and continuously refined its business model throughout tenure * Optimized existing operations, which included redesigning a spa location and two salons * Performed comprehensive reviews of monthly P&L statements; identified over $100k in misappropriated expenditure * Exemplified business acuity by increasing profits by 11% and slashing costs by up to $100K * Steered profit growth for the spa/salon line from 9% in FY 18 to 21% in FY 2019 * Improved customer ratings by 20% and cast ratings by 50% Show less



Walt Disney Worl

• United States
• Hospitality
• 300 - 400 Employee

• Guest Experience Manager

  • Sep 2000 - Dec 2020

  Orlando, Florida, United States Presided over multiple locations with teams of up to 600 members in retail and food/beverage operations. Championed coordinator succession planning and mentorships. * Orchestrated an operational restructuring within a key theme park to fortify inventory processes * Delivered informative presentations in safety classes across Walt Disney World * Earned an award (presented only to the top 1% of companywide staff) for establishing new business opportunities * increased profits by 5%… Show more Presided over multiple locations with teams of up to 600 members in retail and food/beverage operations. Championed coordinator succession planning and mentorships. * Orchestrated an operational restructuring within a key theme park to fortify inventory processes * Delivered informative presentations in safety classes across Walt Disney World * Earned an award (presented only to the top 1% of companywide staff) for establishing new business opportunities * increased profits by 5% and the check average by $3 per check (a 10% increase in sales) Show less