Product Manager

• May 2022 - Present

Senior Project Manager

• 2015 - May 2022

• Deliver business and technology project deliverable for small to mid-size projects (<$500k) through effective management of schedule, scope, quality and risk. Accountable for project planning, forecasting, cost and expense reporting, risk management, status reporting and execution. Collaborate with technical and business partners to determine project timelines; alignment between agile and waterfall approaches depending on project goals. • Create detailed project road maps, plans, work… Show more • Deliver business and technology project deliverable for small to mid-size projects (<$500k) through effective management of schedule, scope, quality and risk. Accountable for project planning, forecasting, cost and expense reporting, risk management, status reporting and execution. Collaborate with technical and business partners to determine project timelines; alignment between agile and waterfall approaches depending on project goals. • Create detailed project road maps, plans, work breakdown structure, resource allocation and schedules by defining processes and tools best suited to fit project needs. Analyze client requirements and develop recommendations for solutions needed. Manages and ensures critical processes within the company from the early start to release date • Work directly with department heads on process improvements and system enhancements to streamline business processes. Lead and monitor system enhance IT projects with off shore developers on varies department initiatives to meet business requirements. Key Achievements: • Increased billable revenue by 6% YTD, by identifying customer price gaps and correcting system structure • Launched new reporting site and scheduler to report accurate business metrics, order status, volume and invoicing. • Launched new user-friendly client portal, resulting in an increased of client orders by 8% • Implemented over 50 processes and system enhancements to decrease work effort and increase productivity.

Account Consultant

• Jan 2011 - 2015

• Acted as liaison between organization and both existing and prospective clients. Developed strategic partnerships, continuously improving business relationships with customers to optimize the growth potential in every account. Effectively managed client’s transportation projects and order requests to ensure quality service and satisfaction. • Collected, organized, monitored, and distributed information related to quality and process improvement functions within the organization, and… Show more • Acted as liaison between organization and both existing and prospective clients. Developed strategic partnerships, continuously improving business relationships with customers to optimize the growth potential in every account. Effectively managed client’s transportation projects and order requests to ensure quality service and satisfaction. • Collected, organized, monitored, and distributed information related to quality and process improvement functions within the organization, and translating data into actionable findings. Conducted monthly and quarterly reviews with senior leadership and customers. Key Achievements: •Implemented system enhancements to capture missed revenue totaling over $250K in 2014 • Launched company’s first Employee Recognition Program, resulting in an increase of company morale. •Developed and implemented set process for billing pre-paid charges and increased pre-paid revenue by 8%.

Assistant Branch Manager

• Jan 2008 - 2010

• Developed strategic partnerships with local body repair service shops, insurance agents and companies. Negotiated product and pricing contracts with vendors. • Employed high-level problem solving and conflict team management • Trained employees to market new and existing accounts to increase profit and fleet size. Organized and conducted branch monthly sales presentations for Management Trainees to drive sales. Provided leadership on weekly status updates • Managed and coordinated… Show more • Developed strategic partnerships with local body repair service shops, insurance agents and companies. Negotiated product and pricing contracts with vendors. • Employed high-level problem solving and conflict team management • Trained employees to market new and existing accounts to increase profit and fleet size. Organized and conducted branch monthly sales presentations for Management Trainees to drive sales. Provided leadership on weekly status updates • Managed and coordinated vehicle inventory and maintenance for over 1,000 vehicles. Forecasted inventory mix and reported against customer needs Key Achievements: • Developed and promoted 6 employees to management position within the organization. • Awarded 8 times for exceptional branch customer service, volume and profits.

Management Assistant

• 2006 - 2008

• Assisted with daily branch operations and provided exceptional customer service. • Developed strategic partnerships with local body and service shop, insurance agents and companies. Led marketing efforts, targeted toward both new and existing accounts to ensure branch’s monthly goals were reached. Key Achievements: • Awarded 5 times for individual exceptional customer service

Optical Manager

• 2002 - 2006

• Managed branch store daily operations. Monitored and controlled costs associated with optical lenses, frames and branch payroll. • Worked directly with Optometrists to gain product knowledge to effectively amplify profits. Managed and trained optical associates in sales and product knowledge to increase store revenue. Ordered medical records from other offices and compiled insurance underwriting procedures • Managed branch store daily operations. Monitored and controlled costs associated with optical lenses, frames and branch payroll. • Worked directly with Optometrists to gain product knowledge to effectively amplify profits. Managed and trained optical associates in sales and product knowledge to increase store revenue. Ordered medical records from other offices and compiled insurance underwriting procedures