Experience

Blue Ridge Community College (Virginia)

• United States
• Higher Education
• 1 - 100 Employee

• Disabilty Services Coordinator

  • Jul 2021 - Present

• Disability Services Specialist

  • Oct 2019 - Jul 2021


Self-employed
• Real Estate
• 1 - 100 Employee
• Driver

  • Jul 2018 - Present


WorldStrides

• United States
• Education Administration Programs
• 700 & Above Employee

• Customer Service Representative

  • Mar 2017 - Mar 2018

  • Guided 50+ daily travelers through registration for educational travel and answered inquiries of prospective registrants via phone calls and emails • Documented each interaction and consistently resolved complex participant issues; received high praise from clients on listening skills and follow through • Acted as Step Up Team Leader • Software: Microsoft Office • Guided 50+ daily travelers through registration for educational travel and answered inquiries of prospective registrants via phone calls and emails • Documented each interaction and consistently resolved complex participant issues; received high praise from clients on listening skills and follow through • Acted as Step Up Team Leader • Software: Microsoft Office



Blue Ridge Community College

• United States
• Higher Education
• 1 - 100 Employee

• Administrative Assistant

  • Aug 2013 - Jan 2017

  • Provide administrative support to the Dean of Student Services and the office of Career Services which included scheduling appointments, departmental meetings, and campus wide events • Coordinated conference registration and accommodations and completed state required purchasing paperwork for 15+ employees • Designed, implemented, and maintained an Access database to store Career Services client information; this allowed me to consistently generate metric reports for grant status meetings within minutes • Crafted an innovative professional attire visual presentation for annual career expo that garnered high praise from attending employers; extended this concept to creation of the Virtual Career Coach which provides online training for 24 hour access to Career Services tools (view at https://sites.google.com/a/email.vccs.edu/virtualcareercoach/) • Continually pursued cross-training resulting to become knowledgeable to assist in registration, student success, and community outreach events • Researched, analyzed, and interpreted system data for student success interventions to show a direct correlation between interventions and improved GPA of over 1 point per semester • Developed and presented a 20 minute STEM career exploration workshop which was well received and extended to a half day community workshop offering • Software: Microsoft Office, People Soft, Access, SQL Show less



nTelos Wireless

• Telecommunications
• 200 - 300 Employee

• Technical Support Representative

  • Oct 2006 - Jul 2013

  • Became a subject matter expert; within 3 months promoted to onboarding and training new representatives and mentoring and coaching employees from multiple support departments• Produced and maintained a comprehensive Technical Support Representative training manual • Tested, documented, and presented training material for new technology to employees and the public • Managed customer escalations as a senior team member and maintained inventory of test devices• Gathered data from subscribers and provided guidance for Android, and IOS devices along with setting up and troubleshooting internet connectivity through tethering and mobile internet devices • Fostered good relationships with Engineering and Operations utilizing advanced systems and provided detailed documentation of consumer complaints to isolate network and device issues • Software: Remedy, Acision, True Call, Syniverse, Movius, ICMS Show less

• Customer Care Representative

  • Oct 2005 - Oct 2006

  • Educated subscribers on products and services via a high volume of calls; consistently received QA and customer satisfaction scores higher than 95%• Provided first level support for billing and technical concerns• Regularly met or exceeded monthly sales, survey, and first call resolution goals