Experience

CMP Group Ltd.

• Canada
• Manufacturing
• 1 - 100 Employee

• Customer Service Representative

  • Nov 2020 - Present

  • Communicating with customers through various channels and responding to email orders and confirmations within 24 hours • Resolve escalated issues with sensitively and confidentiality with the team • Troubleshoot and investigate customer complaints, managing database records, and drafting status reports on customer service issues • Oversee customer EDI portals, ensuring all processing has been completed and processed • Manage Amazon portal • Prepare Credit authorizations and Return Goods Authorizations (RGA) in timely manner • Partnering with colleagues and the sales team ensuring high levels of customer satisfaction • Team with the Corporate Customer Service Manager to identify the needs of the department, develop structure, training programs, workflows and implement change • Process IBT consignment orders as required • Assist Account Receivable with short payments on customer orders • Build sustainable relationships of trust through open and interactive communication with internal customers • Maintain and ensure process workflow, standard operating procedures (SOP) and documentation are up to date

• Receptionist/Administrative Assistant

  • Jun 2020 - Nov 2020

  • Office administration, equipment care, and printing/copying • Scanning, and uploading files into digital content database and editing • Maintaining organization of database and entering invoices and shipment paperwork • Maintain a professional image and display excellent customer service • Interface with supplier and third-party customer service • Adhere to all safety procedures and maintain a clean work environment



The Home Depot

• United States
• Retail
• 700 & Above Employee

• Head Cashier

  • Nov 2015 - Jun 2020

  • Work with managers to attract and hire the best candidates for available positions, while maintaining an appropriate headcount • Assist Department Supervisor with maintaining and update the HRIS with employee information, time sheet accuracy, training documents, and employee absenteeism • Performing in-person and phone interviews with candidates; Explaining Human Resources policies, procedures, laws, and standards to new and existing employees • Work with managers to develop training plans for all employees and setting clear performance expectations as well as providing on the job feedback • Training and supervising Cashiers (including cashiers in all remote cashier locations) and Lot Associates • Supporting a safe working and shopping environment by following all safety policies & standards • Assisted the customer service desk with releasing orders and stage orders for curbside pickup as well with returns (in store and online orders), and placing orders for customers online • Resolve issues, assess customer needs, coordinate all order related activities in partnership with the delivery concerns and service providers in a timely and professional manner



Canalat

• Receptionist

  • Nov 2013 - Nov 2015

  • Answer and direct phone calls in a polite and friendly manner • Welcome visitors in a warm and friendly manner, and answer any questions visitors have • Maintain reception area and all common areas in a clean and tidy manner at all times • Operate standard office equipment on a regular basis, including a fax machine, a copy machine, and a computer • Keep detailed and accurate records of visitor requests and of calls received • Receive deliveries; sort and distribute incoming mail • Maintain the general office filing system • Contributes to team effort by translating English to Spanish for clients



Northern Tower Group

• Assistance Service

  • Sep 2012 - Jun 2013

  • Ensure that office supplies are ordered in an organized and timely manner • Used Microsoft Excel for working on a spreadsheet, and Microsoft Office email to communicate with coworkers • Field mapping different sectors, as well preparing and adding information into database • Conducting phone calls to potential clients, schedules meetings and supports visitors • Prioritize and multi-task that were given, and adhere to strict deadlines • Provides administrative support to ensure efficient operation of office. • Carries out administrative duties such as filing, typing, copying, binding, scanning documents • Exhibit polite and professional communication via phone, e-mail, and mail • Distributes mail