Experience

Qanstruct

• Australia
• Construction
• 1 - 100 Employee

• Executive Administrator and Personal Assistant

  • Mar 2018 - Present

  As an Executive Administrator, I provide executive support to the five company Directors by utilising strong planning, organisational, and time management skills, professional verbal and written communications, working both independently and collaboratively. A critical thinker with initiative who can anticipate business needs, demonstrate flexibility while staying calm under pressure, and remain positive when faced with challenges. My success in this role is due to my ability to anticipate the needs of my Directors and operate as a buffer and checkpoint for workloads prior to their approval. This creates efficiencies and a more seamless process for critical business activities. · Provide a high level of executive administrative support to five Directors · Build and maintain strong relationships with stakeholders · Reception and general administration · Telephony duties · Inbox, mail, and communication management · Calendar and appointment scheduling for internal and external stakeholders · Coordination of travel arrangements both domestically and internationally · Maintain and add to the company website · Office Management · Internal communications, and company newsletter · Event Management · Accounts payable and invoice management Show less



Flight Centre

• Australia
• Travel Arrangements
• 100 - 200 Employee

• International Travel Consultant

  • Jun 2012 - Mar 2018

  As an Assistant Manager, my responsibilities included staff training, development, and reviews, attending regional business meetings, learning, and implementing new procedures and working closely with my manager to ensure our store achieved our goals. As an International Travel Consultant, I completed thorough needs analyses and drew on my extensive industry experience, to tailor make travel plans that met my customers’ expectations and budgets. My primary focus was to deliver exceptional customer experiences. Providing customers with continued, reliable support, troubleshooting and problem-solving unexpected supplier changes, determining customer entry and visa requirements, and being diligent throughout the entire process. By following the Flight Centre procedures, I provided my customers with a seamless experience, ensuring customer satisfaction before, during and after their journey. • Accounts payable and receivable • Managing client ledgers • Quotations • Invoicing • Stock management • Store opening and closing • Cleaning • Attending evening product launches Show less