Experience

ConcertAI

• United States
• Biotechnology Research
• 700 & Above Employee

• Customer Service Manager

  • Oct 2021 - Present



Syneos Health

• United States
• Biotechnology Research
• 700 & Above Employee

• Senior Respiratory Sales Representative

  • May 2015 - Feb 2021



inVentiv Health Commercial

• United States
• Pharmaceutical Manufacturing
• 400 - 500 Employee

• National Account Specialist

  • Oct 2013 - Nov 2014

  National Account Specialist (Merck & Co./HMR Project) Primarily responsible for leveraging my entrepreneurial ability to affectively function in the midst of ambiguity. Applying innovate solutions to overcome barriers to treatment adoption. Provided sales coverage for the white space in the nation while interacting with healthcare professionals and employers sites to drive business for Health Solutions at Home. Reported directly to the National Business Director and Senior Vice-President of sales while being an intricate part of Senior Leadership Team. • Drove and managed multiple projects that created strategic and tactical initiatives to be implemented by various parts of the organization. • Created and developed a solution between program specialists opening the lines of communication with patients. • Utilized several teams and served as the point person between 3 organizations and 4 selling teams providing consistency across marketing, strategic and operational initiatives • Provide market insight to drive organizational business decision-making. • Provide national intelligence to identify, establish and define an obesity treatment marketplace. • Establish HMR- product awareness of the scalable, guideline-driven weight-management program. • Identify appropriate economic demographic and provider-type for effective targeting and business promotion • Lead and coordinated all aspects of major strategic initiative to close the gap between our organization and customers. Text messaging program Show less



Advocates for Financial Independence

• Consultant

  • Nov 2012 - Oct 2013

  •Assisting agency in new direction and addressing the needs of the community •Working with leaders within the community and senators to address the needs of the community within the health arena (mentally and physically) and conveying objectives of organizations in order to create a cohesive unit.•Increased business by implementing marketing and business development strategies•Developed and sustained relationships with community leaders in Philadelphia and 5 county area.•Maintain confidentiality of records relating to clients' and demonstrate sound ethical practice in conjunction with established and defined ethics of training and discipline.•Manage and train staff in the skill of collection of client information through interviews, client observation and the value of effectively organizing time and responsibilities.•Counseled over 2,000 clients, individually and in group sessions, assisting in life adjustments, problem solving, dealing with grief, addictions, family issues and the value in making changes.•Act as client advocate to coordinate required services and to resolve emergency problems in crisis situations.•Refer clients and their families to community resources and specialists as needed while evaluating the effectiveness of counseling programs, client progress and resolving of problems as stated by defined objectives.•Identify and reached target populations to match products best serving each community’s needs leading to the opening of 2 additional office locations and increase number of clients from 125 to 272 per month.•Assist in management transformation, company priorities and goals while decreasing staff turnover. Show less

• Program Director

  • 2009 - Nov 2012

  • Increased business 300% in 2 years by implementing marketing and business development strategies• Developed and sustained relationships with community leaders in Philadelphia and 5 county area.• Created and implemented long term external community relationship goals to encourage future relationships with community, increased client satisfaction and met contract requirements.• Maintained confidentiality of records relating to clients' and demonstrate sound ethical practice in conjunction with established and defined ethics of training and discipline.• Managed and trained staff in the skill of collection of client information through interviews, client observation and the value of effectively organizing time and responsibilities.• Counseled over 2,000 clients, individually and in group sessions, assisting in life adjustments, problem solving, dealing with grief, addictions, family issues and the value in making changes.• Acted as client advocate to coordinate required services and to resolve emergency problems in crisis situations.• Referred clients and their families to community resources and specialists as needed while evaluating the effectiveness of counseling programs, client progress and resolving of problems as stated by defined objectives.• Directed the rotation of backup clinical support via on-call cell phone rotation schedule.• Facilitated a variety of services including group, families and family group decision making meetings Show less



Merck

• United States
• Pharmaceutical Manufacturing
• 700 & Above Employee

• Professional Representative

  • Jan 2007 - Dec 2010

  I covered all primary care products for Merck; Asmanex, Cozaar, Dulera, Fosamax, Fosamax D, Hyzaar, Janumet, Januvia, Nasonex, Singulair, Vytorin, Zetia. I was part of the launch for Januvia and Janumet as well as Dulera. Numerous awards during this phase of training for these new products, several awards for others and sales performance & skills. I covered Memphis, TN as well as some inside sales experience. I covered all primary care products for Merck; Asmanex, Cozaar, Dulera, Fosamax, Fosamax D, Hyzaar, Janumet, Januvia, Nasonex, Singulair, Vytorin, Zetia. I was part of the launch for Januvia and Janumet as well as Dulera. Numerous awards during this phase of training for these new products, several awards for others and sales performance & skills. I covered Memphis, TN as well as some inside sales experience.