Experience

Developmental Rehab Services, Inc.
• United States
• Mental Health Care
• 1 - 100 Employee
• Therapy coordinator

  • Aug 2023 - Present

AccentCare
• United States
• Hospitals and Health Care
• 700 & Above Employee
• Client service coordinator

  • Jan 2022 - Jan 2023


Lifespark

• Belgium
• Information Services

• Intake Specialist

  • Mar 2020 - Dec 2020

  I process referrals from hospitals and clinics and transitional care units for patients to have home care services such as; skilled nursing, physical, speech & occupational therapist, and home health aids. I verify insurance for billing, communicate with medical records to obtain complete orders, call and schedule initial visits with patients. I process referrals from hospitals and clinics and transitional care units for patients to have home care services such as; skilled nursing, physical, speech & occupational therapist, and home health aids. I verify insurance for billing, communicate with medical records to obtain complete orders, call and schedule initial visits with patients.



Allina Health Home Oxygen & Medical Equipment

• United States
• Retail
• 1 - 100 Employee

• Intake dme specialist

  • Aug 2019 - Mar 2020

  My responsibilities include, processing Durable home medical equipment orders. Verify insurance coverage, follow state and government requirements for billing. My responsibilities include, processing Durable home medical equipment orders. Verify insurance coverage, follow state and government requirements for billing.



HealthPartners

• United States
• Hospitals and Health Care
• 700 & Above Employee

• Government member service representative

  • Dec 2017 - Apr 2019

  call center environment answering a high volume of calls from members and prospective members, and providers. Assist members with questions are regarding services and plan benefits, along with resolving specific issues. duties include assisting with billing issues, ordering new cards, assisting with adding or canceling coverage for induvial, assist with navigating members with online payments and statements insurance benefits, and other inquiries not supported by Individual Membership Accounting 2. Document in HCSS accounts worked according to departmental procedures. 3. Responsible for reading, understanding, and complying with all departmental and job-specific policies and procedures. 4. Assist members in creating web accounts and setting up online billing for single or recurring payments. 5. Answer incoming phone calls via an Automated Call Distribution Line (ACD)/IVR and provide superior customer service for billing, payment, enrollment and eligibility issues. Process monthly premiums payment navigator and IVR. Accurately process single payments received by phone 1. Inform management of deficiencies and erroneous items or electronic errors on member billing accounts. Show less