Nicole Robb

Head of Operations at Volleyball BC
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Location
Burnaby, British Columbia, Canada, CA

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Experience

    • Canada
    • Spectator Sports
    • 1 - 100 Employee
    • Head of Operations
      • May 2023 - Present
    • Spectator Sports
    • Executive Director
      • Oct 2017 - May 2023

      Provides leadership, management and direction to the organization and staff. Communicates effectively with member organizations, volunteers and community members. Provides policy directives and interpretation to the Ringette BC members. Participates actively in the governance model of Ringette BC by providing the Ringette BC board of directors with administration support, policy interpretation and reporting. Responsible for all operations of ringette throughout the province of BC. Leads change management and strategic implementation for ringette. Show less

    • Canada
    • Government Administration
    • 700 & Above Employee
    • Senior Aquatic Leader - Lifeguard
      • May 2008 - May 2018

      Improved swimming skills of over 800 students ranging from infants to adults through planning interactive group and private lessons. Increased safety of the facility by enforcing pool rules, regulations and policy and educating patrons on safe swimming and appropriate behaviour. Reconciled public complaints and concerns through remaining composed and utilizing conflict resolution. Responded quickly and calmly to high stress emergency situations. Informed the general public of pool policies, procedures and programs. Show less

    • Technical Coordinator
      • Jul 2015 - Oct 2017

      My portfolios include but are not exclusive to: Sport and Athlete development, Tournaments and Championships, Coaching Development and Certification, Officiating Development. I am also responsible for all technical aspects of the Sport of Ringette including writing and reviewing Tournament and event Technical Packages, overseeing the creation and implementation of new and existing programs. My portfolios include but are not exclusive to: Sport and Athlete development, Tournaments and Championships, Coaching Development and Certification, Officiating Development. I am also responsible for all technical aspects of the Sport of Ringette including writing and reviewing Tournament and event Technical Packages, overseeing the creation and implementation of new and existing programs.

    • Administrative Assistant
      • Mar 2014 - Jun 2015

      Reviews and edits documents for executive signature. Creates, assigns and delegates files to team members. Corresponds with external stakeholders including claimants, lawyers, and other government departments. Responds to inquiries from claimants regarding the status of the claims using telephone and email communications. Inputs and analyzes team statics for management's review. Maintains and updates various databases to ensure that all file information and statics are current and accurate. Provides recommendation to management regarding file processes and policies. Show less

    • Administrative Assistant
      • Jan 2013 - Aug 2013

      • Experienced with alpha-numeric filing and archiving, in order to maintain the organization of my files and those of my colleagues. • Maintained protected B status of all government documents including claimant applications, claimant files, litigation files, and settlement information documents. • Summarize information contained within claimant applications and input relevant information into SADRE. • Analyzed research received regarding cases and share information using government databases to different Governmental departments. • Corresponded with law firms and the Department of Justice regarding disbursements and information. • Managed and tracked a continuous caseload of over 100 files of outstanding disbursements. • Prepared the outstanding disbursement account caseload for fiscal year – end 2012-2013. • Audited disbursement accounts submitted by Law firms to the Government of Canada to ensure that the accounts are legitimate and follow Treasury Board guidelines and the Independent Assessment Process. • Maintained spreadsheets to track file progress throughout the Independent Assessment Process. • Experienced reading allegations submitted to case management and analyzing the compensability of an allegation. • Responsible to coordinating and creating the agenda for the all staff meeting for Resolution West with the Director of Resolution West and the Senior Manager of National Research. • Made recommendations to management on disbursement account charges submitted by law firms. • Presented to all staff at the bi – weekly all staff meetings and spoke on behalf of the internal office groups. • Generated a spreadsheet that listed and compared all student – on – student admissions from across Canada for all Residential Schools admitted under the Independent Assessment Process. Show less

    • Thailand
    • Civic and Social Organizations
    • 1 - 100 Employee
    • Communications and Promotions Officer
      • Apr 2010 - Jul 2013

      • Responsible for sending out all emails to the update the membership and volunteers regarding PSSU events, policy changes, and meetings. • Support the other executive members when promoting events for the union. • Responsible for keeping all social media outlets updated with union news, events, and meeting times. • Aided in the organization, planning and hosting of the 2011 Undergraduate Journal Launch Party hosted by the Union. • Participated in the administration and data entry of the Political Science Student Union Undergraduate survey of all students enrolled in a political science class at Simon Fraser University. Show less

    • Canada
    • Utilities
    • 700 & Above Employee
    • Community Outreach Representative
      • Sep 2011 - Aug 2012

      • Researched and planned over 15 events throughout the four month term. • Educated over 1000 people about different BC Hydro programs and ways that people can save money and energy at home. • Established five new contacts for the Burnaby Outreach Team to use in the future terms when planning new events and presentations for the Community Outreach Team. • Promoted BC Hydro programs at Retail events, community events, workplace conservation presentations and children’s story times. • Participated in radio remotes and public service announcements to help promote BC Hydro programs. Show less

    • Assistant Coach, Player
      • 2000 - 2008

Education

  • Simon Fraser University
    Bachelor of Arts (B.A.), Political Science
    2008 - 2014

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