Nicole Rivera

Software/Operations Manager at Morgan Consulting Group
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Contact Information
us****@****om
(386) 825-5501

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Experience

    • United States
    • Higher Education
    • 1 - 100 Employee
    • Software/Operations Manager
      • Oct 2015 - Present

      Began supporting Morgan Consulting Group as an Intellectual Property Attorney Recruiter, and have progressed into the Operations and Software Manager roles for MCG and their subsidiary, Morgan Mentor. Current Responsibilities: Schedule and host client meetings and web-based training seminars using a variety of virtual meeting tools. Responsible for vetting potential clients prior to meeting with CEO and providing a detailed summary on the individual and/or company. Experienced in cold-call and warm-lead recruiting through Boolean deep web search, referral, or other means. Strong business development skills in a variety of industries using confident, professional and timely communication strategies with c-suite executives. Modernized company procedures to remain competitive in a technology- driven industry, to include the creation, dissemination and marketing of digital materials and products. Maintained corporate website and updated as necessary through WordPress and GoDaddy. Increased client reach and productivity through automated email and social media marketing software, while reducing annual costs by $12,000 through the implementation of marketing software. Quality assurance manager for in-house proprietary software, working directly with developers to identify necessary feature additions and software bugs. Maintained all user accounts, provided team and individual software training as well as participated in sales and user retention efforts. Implements, utilizes, and manages various software programs to ensure smooth business processes and procedures. Trains users on software functionality. Troubleshoots software failures with users and/or development team. Quality Assurance (QA) manager of proprietary software and collaborates directly with development teams. Logo design, digital forms/workbook/marketing materials and other media creation. Skilled in Search Engine Optimization (SEO) to improve website quality and increase online presence.

  • Best Agent Business
    • United States
    • Recruitment Division Development
      • Sep 2014 - Dec 2015

    • Telecommunications Auditor
      • Aug 2012 - Nov 2013

    • Armed Forces
    • 700 & Above Employee
    • Ammunition Technician
      • Jul 2005 - Jul 2012

Education

  • American Military University
    Master's Degree, Kinesiology and Exercise Science
    2018 - 2020
  • American Military University
    Bachelors in Sports and Health Science, Exercise
    2014 - 2018
  • American Military University
    Undergraduate Degree Certificate, Crisis/Emergency/Disaster Management
    2017 - 2018
  • Coastal Carolina Community College
    Associate of Arts and Sciences (A.A.S.), Pre-Nursing Studies
    2012 - 2014

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