Experience

The Westin Peachtree Plaza, Atlanta

• United States
• Hospitality
• 1 - 100 Employee

• Destination Sales Executive

  • Feb 2022 - Present

  • Successfully partner with Multi Hotel Sales and Centralized Teams obtaining successful results quarterly, while exceeding the 2022 Year-to-Date goal with a 108% attainment. • Partner with coworkers and off-property sellers to coordinate and execute site inspections • Coordinate and execute Familiarization Tours (FAM) and special events for our customers, such as Global Customer Appreciation reception for the downtown market Hotels. • Monitor Multi Hotel Sales and Centralized Teams’ funnel activity ensuring groups are placed over need period times, function space is successfully reserved, while ensuring groups’ alignment with Hotel’s booking strategy. • Represent the Sales Department in daily Leadership stand up meetings, reporting on Sales Department activity. • Implement the brand’s service strategy and promotions in all aspects of the sales process while driving customer loyalty by delivering service excellence throughout each customer experience. • Successfully sell The Sun Dial Restaurant social and local corporate catering groups obtaining successful results quarterly, while exceeding the 2022 Year-to-Date goal with over 193% attainment. • Build and strengthen relationships with existing and new customers to enable future bookings through sales calls, entertainment, FAM trips, site visits, and trade shows. • Assists with selling, implementation, and follow-through of group sales promotions. Show less



Marriott International

• United States
• Hospitality
• 700 & Above Employee

• Group Sales Manager

  • Sep 2020 - Feb 2022

  • Successfully sell and represent, as a phone manager, 106 hotels across the Georgia, North and South Carolina, Virginia, Maryland, and Washington DC markets, achieving almost a 95% 2021 Year-to-Date goal.• Sales Sprint Winner for the months of January, February, and March of 2021. As a result, I had the opportunity to meet with top Sales Organization Leaders such as Brian Gilligan, Kristina Anderson, and Michael McMahon.• Successfully assisted, as part of the Stay Through Team, new and existing customers throughoutGeorgia, Tennessee, and New Orleans markets, representing all sales parameters (Segment, Core, Large Group, Catering). Represented 84 Hotels, managed 750 new and existing leads, and managed a funnel of over 400 leads.• Member of the Recognition Workgroup, implementing recognition ideas throughout all Sales Organizations• Worked with leads within segments such as: tour and travel, sports, government, and social, expanding my knowledge in rebates, commissions, government budgets, THTB leads, CVENT responses, HPN Global leads, Sports Travel leads, and American Express leads.• Promoted to be the single International and Tour and Travel dedicated Sales Manager of the Southeast Group Sales Office in February 2020.• Achieved and exceeded the Year-to-Date goals for 2018 and 2019 within the 10-99 group sales parameters.• Participated on the first After-Hours shift, ensuring phone and electronic leads were answered on a timely manner through extended business hours and over weekends, for Hotels across the USA. • Trained new Group Sales Managers and Administrative Assistants on daily skills to become successful Sales Managers. Show less

• Group Sales Manager

  • Jun 2018 - Sep 2020

  • Received awards and recognition for Top Booker, exceeding the 100% of the assigned quarterly goal. • Executed exemplary customer service to drive customer satisfaction and loyalty with excellent event surveys scores. • Train new Sales Managers through “shadow sessions” and provide the opportunity for administrative assistants to learn the Sales Manager role and responsibilities. • Partner with onsite hotel teams, Area Sales, and Revenue Department to book business within the hotels, ensuring to cover need dates patterns and shoulder nights. • Sold 36+ hotels belonging to the Atlanta North primary team, receiving roll over calls from Tennessee, Alabama and New Orleans Markets, representing a total of 96 hotels throughout the Southeast Region. • Primarily selling parameters of 10-99 sleeping rooms or meeting space opportunities up to 150 attendees. • Volunteered to be part of the development and implementation of the Extended Hours Phone Coverage team. Represented the Eastern USA region as the primary market, and received rollover calls from the Central and Western USA regions. Gained experience in selling Segment and CORE group leads in other markets and learning new Hotels selling strategies. Show less



Courtyard by Marriott Isla Verde Beach Resort

• Puerto Rico
• Hospitality
• 1 - 100 Employee

• Group Sales Manager

  • Mar 2017 - Oct 2017

  • Receive, qualify and develop corporate, sports, government and social group electronic leads and phone calls, prepare proposals and group contracts according to customer’s needs. • Analyze rooms/space ratio, compare sleeping room rates according to group requested dates, Average Daily Rate (ADR), and Hotel’s Occupancy. • Visit existing and potential accounts to maintain existing relationships, and build new relationships to gain business commitments. • Manage wedding room blocks, meetings, and group events logistics. • Partner with other departments to execute meeting space arrangements, audio visual needs, and food and beverage requests according to client’s budget. • Arrange and conduct site visits with potential and walk-in clients obtaining their commitment and closing the business opportunity during the site visit. • Build group resume, banquet event orders, and process group’s final billing. • Represented the Hotel and Destination in the Meet Puerto Rico Mid-Size Hotel Collection Trip in Florida, on June 2017. • Represented the Hotel and Destination at the Wedding Salon Expo in Chicago, on May 2017. • Meet and Greet with clients to conduct Pre- Convention/ Pre- Event Meetings. Show less



Marriott International

• United States
• Hospitality
• 700 & Above Employee

• Sales Coordinator

  • Aug 2016 - Feb 2017

  • “Sales Support of the Quarter Award” winner for 2016’s fourth quarter. • Assist and support eight Sales Managers (Large Group Managers and Segment Managers) with reserving meeting spaces and building sleeping rooms in FOSSE Reservation System, build and manage Quotes and Opportunities, generate contracts and letter of intents. • Build training schedules and train new sales assistants. • Manage missing punches in ATLAS System, generate Data Quality Index Reports on a weekly basis, and prepare daily communication business news for the office. • Generate Leakage Reports on a monthly basis ensuring proper quote actualization, attrition and cancellation revenue collection. • Assist and support Learning Director, on Sales School trainings. Show less

• Event Coordinator

  • Sep 2015 - Jul 2016

  • CI/TY System and Reports, Microsoft Outlook. • Help three Senior and Event Managers with the preparation and execution of events up to 1,200 attendees. • Manage room blocks, brunches, small meetings, and work directly with clients with Event’s specifications and modifications while backing up Event Managers. • Build Event Orders, manage in-house meetings, prepare ESS Surveys report, plan and manage Pre-Convention Meetings, Post-Convention Meetings, site visits, group’s agendas, and projections. Show less

• Pastry Cook

  • Aug 2014 - Sep 2015

  • Help Chefs develop Seasonal and custom dessert menus for Hotel’s Restaurant, Banquets, and Events. • Meet with clients for event’s menu tastings. • Lead Pastry Team (facilitate prep sheets, schedule, supervise and delegate daily duties with successful results) for events up to 1,000 people. • Inventory, ordering for Pastry Shop. Help to restore and manage Pastry Shop’s budget. • Design and prepare special recipes for special dietary needs, weddings, and themed events.