Senior Executive Administrative Assistant

• Oct 2018 - Present

Executive Administrative Assistant

• Oct 2017 - Jul 2018

An industry leader for more than 80 years, Balfour Beatty US provides general contracting, at-risk construction management, and design-build services for a wide variety of markets, serving clients in both the public and private sectors. The company is the U.S. subsidiary of London-based Balfour Beatty plc (LSE: BBY), a leading international infrastructure group that finances, develops, builds and maintains complex building programs focused on social and commercial buildings, power and utility systems, and transportation. Consistently ranked among the nation’s largest building contractors, Balfour Beatty US has been cited as a Top 10 Domestic Building Contractor and Top 10 Green Builder by Engineering News-Record. - Provided high-level organization and administrative support to senior-most personnel at Fort Worth office (VP/Business Unit Leader and Director of Business Development), maintained executives’ and department’s schedules, composed complex and confidential correspondence, processed expense reports, arranged travel, developed reports, spreadsheets, and presentations - Managed and coordinated approximately 20 annual community outreach and marketing events as well as monthly high-level strategy meetings for all Fort Worth operations - Upheld relationships with prominent community members to assist Business Development Director in her role by identifying opportunities to market Balfour Beatty to potential clients - Maintained office operations and procedures including general office administration and management, accounts payable, inventory and scheduling for Fort Worth office and field operations - Represented Balfour Beatty and placed first out of five teams at an urban design challenge for young leaders in the commercial real estate industry, proposing a transit-oriented design concept for Amazon HQ2 at DFW International Airport Show less

Director of Events

• Oct 2015 - Oct 2017

The Fort Worth Hispanic Chamber operates under Five Pillars which it has identified as the cornerstones of a productive, thriving business environment: civic engagement, economic activity, education, business, and leadership. Chamber membership and active participation in its activities, program planning, and business development efforts aim to provide the Fort Worth businessperson with the business and community contacts necessary to engage in a complex and competitive environment. The Fort Worth Hispanic Chamber of Commerce is proud to serve the business interests of the community and will strive to seek opportunity for its membership and achieve economic benefit for all. - Planned and executed approximately 60 events per year, ranging from meetings to 600-person galas; managed $150,000+ annual event budget and ensured that schedules and goals were met - Built relationships with prominent community members, including city council members, C-suite executives and local business owners to establish resources and a donor base for the organization - Managed all social media, public relations, member communications and marketing materials. Created marketing campaigns both independently and in collaboration with a professional marketing firm to produce relevant messaging and branding for the Chamber - Directed event committees for each of the Chamber’s three signature fundraising events and oversaw three programs including Scholarship Foundation, Ambassadors and Young Professionals - Named as a 2016 Fort Worth Business Press “20 in Their 20s” for bringing success and recognition to the Chamber through carrying out the organization’s events and programs Show less

Sales & Market Development

• Apr 2015 - Oct 2015

- Managed over 300 customer accounts and consulted clients on the company’s entire range of product lines to best meet their marketing needs and budget - Realized the need for a streamlined sales and order tracking process; independently conducted a study and selected a CRM product to implement company-wide. Established procedures and best practices for team-members; monitored and managed CRM usage - Tracked and reported key metrics to General Partner, including data from new CRM system that identified strengths and weaknesses in the sales department Show less

Senior Implementation Specialist

• Mar 2014 - Mar 2015

- Analyzed data, consulted with other departments and followed procedure to set up new dealerships’ online CRM systems and automated processes- Visited approximately three dealerships each month in person and trained salespeople how to fully utilize the CRM system in order to streamline and optimize the sales process- Consulted managers and owners on how to best use the CRM for the needs of their dealerships

Level One Support

• Jun 2013 - Mar 2014

- Handled client inquiries and requests regarding their CRM system, fulfilling service requests efficiently and diligently- Resolved issues and answered questions to clients’ satisfaction or sought creative and alternative solutions to rectify situations with unsatisfied customers- Received a promotion to Senior Implementation Specialist in less than one year

Public Relations Agent and Customer Service Representative

• 2009 - 2013

- Exhibited at CES and ASI trade shows - Managed retail orders from online store and entered ad specialty orders into system - Handled customer inquiries pertaining to existing and potential orders - Exhibited at CES and ASI trade shows - Managed retail orders from online store and entered ad specialty orders into system - Handled customer inquiries pertaining to existing and potential orders