Nicole King
Scrum Master: MTN Group: MADAPI Programme at iOCO Digital Application Development & Integration- Claim this Profile
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Bio
Credentials
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Professional Scrum Master™ I (PSM I)
Scrum.orgJan, 2022- Nov, 2024 -
Project Management Professional (PMP)®
Project Management InstituteJul, 2016- Nov, 2024 -
Certified SAFe® 4 Advanced Scrum Master
Scaled Agile, Inc.Aug, 2017- Nov, 2024 -
SAFe® 4 Certified Agilist
Scaled Agile, Inc.Jul, 2016- Nov, 2024 -
PRINCE2 Practitioner
APMG InternationalAug, 2009- Nov, 2024
Experience
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iOCO Digital Application Development & Integration
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South Africa
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IT Services and IT Consulting
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100 - 200 Employee
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Scrum Master: MTN Group: MADAPI Programme
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Jan 2022 - Present
Project Objective: The high-level objectives for the Group MADAPI project are to migrate current products to use the APIs available in the MADAPI environment, ensuring new ventures use the MADAPI APIs. General Project Responsibility Details: • Coach Team in Agile Framework and related processes.• Maintaining a productive team environment.• Disseminating information to stakeholders.• Actively cultivating and maintaining relationships.• Facilitating Agile ceremonies.Achievements- Promoted formalisation of the production support engagements with the Opcos, including ticket logging, acceptability criteria. - Motivated to secure adequate staffing compliment for operations support.- Ensured the capacity risks were addressed frequently for the 750 Proxies, servicing around 100 products/APIs processing between 7million and 25 million transactions each over 24 hours. - Promoted the applicaiton of Scrumban practices. - Worked with the Product Owner to build a value focused delivery and feedback restructure within the Jira Epics. - Ensured the prioritisation and refinement of requirements. - Mitigated the staff attrition risk, ensuring all employee facets are actively and collaboratively managed.- Created a protected feedback environment for the team members.- Moved the focus from strenuously managed time/leave logging to focus on the value being provided by team members. - Worked with the team members to improve the work-life balance of being on the team in this particularly demanding environment, which services a central Group set of stakeholders and systems, and 15 countries where MTN operates.- Provided structured onboarding methods.
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Senior Scrum Master/Delivery Manager
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Mar 2019 - Present
iOCO Scrum Master Role Description Overview•Maintain the delivery, community, and accountability standards promoted by iOCO.•Coach Team in Agile Framework and Scrum related processes.•Safeguard the project team to allow them to deliver to the best of their capability.•Disseminate project delivery information to stakeholders timeously.•Maintain and communicate RAID and decision logs.•Actively cultivate and maintain relationships with all levels of stakeholder in the delivery.•Facilitate the scrum ceremonies to assist in providing the structure for effective delivery.iOCO Agile Competency AchievementsInitiated and lead the Scrum Mastery and Agile Committee of a companywide Competency Improvement drive.Core Goals Achieved:•Establish a sustainable and scalable framework for the successful running of iOCO Digital App Dev competencies.•Establish and execute on a centralized framework for project reviews and feedback. •Establish communication & collaboration forums – specifically regular meetups and centralized artefacts.Deliverable Goals Achieved: •Support Marketing collateral & case studies.•Achieve alignment with industry best practice.•Establish centralized job specs in support of HR and resourcing.•Establish a training & certification path per competency in support of HR and Partnerships.•Support resourcing in establishing comprehensive onboarding assessment & vetting.•Creating standard for the following: -Career and Training Path -Candidate Specification Guidelines for Junior, Mid-Level and Senior -360 Review Guide and Questions -Soft Skills Guide -Project Start-up and Delivery Kick-off -Team Charter and Performance Measurement -Best Practices Survey and Guide -Project Success Factor overview and monthly survey Mentorship within the organisation•Career Planning & Self-Analysis•Project Management Methodologies and Standards•Terminology•Soft SkillsAssigned projects are detailed below the iOCO header.
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Scrum Master: MTN – FinTech
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Jul 2021 - Dec 2021
Project Objective: Support current functionality and implement new business requirements as per the prioritisation for the MTN Mobile Money System. • Coach Team in Agile Framework and related processes.• Maintain a productive team environment:- Protect the team from: Uncontrolled Change, Interference, Boundaries, Pushed work.- Relieve conflict- Actively facilitate the removal of impediments- Coaching and Mentoring• Disseminate information to stakeholders, such as: Status and Flow, Blockers and dependencies, Delivery Metrics, Improvement initiatives.• Actively cultivating and maintaining relationships with project stakeholders, including:- Product Owner- MTN project delivery stakeholders- Integrating systems' stakeholders- Delivery team- iOCO Stakeholders• Facilitating Agile ceremoniesDelivery Focus Points to achieve cohesive environment:• Defined acceptable workflow to and from Product Owner and Representative. • Prevented random requests for work going to team members from different sources. • Migrated all high-level deliverables held in Trello to Octane (similar to Jira), Creating EPIC, User Story, task structure that will best be used for managing workflow.• Introduced the missing ceremonies to the project and team: Planning; Refinement; Closure.• Created an open, protected feedback environment for the team in Retro sessions.
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Scrum Master: South African Reserve Bank – Web Based Forms Solution Programme
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Apr 2021 - Jun 2021
Project Objective: Provide a system to allow the SARB to publish interactive forms to their website. Clients and partners will be able to access these forms (pre-populated with their own data), complete them and submit the completed forms back to the SARB for inclusion in national financial statistics. When the data is received by the SARB, the solution will forward the collected data to relevant back-end systems.Responsibilities:• Coach Team in Agile Framework and related processes.• Maintain a productive team environment:- Protect the team from: Uncontrolled Change, Interference, Boundaries, Pushed work.- Relieve conflict- Actively facilitate the removal of impediments- Coaching and Mentoring• Disseminate information to stakeholders, such as: Status and Flow, Blockers and dependencies, Delivery Metrics, Improvement initiatives.• Actively cultivating and maintaining relationships with project stakeholders, including:- Product Owner- SARB project delivery stakeholders- Integrating systems' stakeholders- Delivery team- iOCO Stakeholders• Facilitating Agile ceremoniesDelivery Focus Points to achieve Business Requirements:• Drive delivery of the final stages of the B Forms project. • Actively manage impediments.• Manage Team and Client interactions to allow a seamless flow of requirements, delivery dependencies and milestone completion.• Ensure team morale is conducive to the continued delivery of this set of projects by addressing the pain points raised. • Expand the project reporting to highlight the project’s progress and RAID log.• Deliver required project documentation requirements.• Create the structure for an effective base for the delivery of the F Forms project.
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Scrum Master: Anglo American – Diesel Tax Rebate System
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Nov 2020 - Mar 2021
Project Objective: Provide a system enabling Anglo American to modernise the way the organisation claims the fuel tax credit for activities that are classified as essential primary mining activities by SARS with a digital solution.1. Created a system, within 4 months that gave Anglo a monthly average of around R15 million in tax returns each month. This system:1. Integrated Anglo disparate systems to give all the required information for the rebates.2. Simplified the levels of data required for tax rebate submissions. 3. Ensured traceable data for audits.2. Created environment for and ran first Agile project in Anglo in South Africa.3. Trained and coached Team, client and stakeholders in Agile Framework and related processes.• Maintain a productive team environment:- Protect the team from: Uncontrolled Change, Interference, Boundaries, Pushed work.- Relieve conflict- Actively facilitate the removal of impediments- Coaching and Mentoring• Disseminate information to stakeholders, such as: Status and Flow, Blockers and dependencies, Delivery Metrics, Improvement initiatives.• Actively cultivating and maintaining relationships with project stakeholders, including:- Product Owner- Anglo project delivery stakeholders- Integrating systems' stakeholders- Delivery team- iOCO Stakeholders• Facilitating Agile ceremoniesDelivery Focus Points to achieve Business Requirements:• Built the system to fit what SARS specifically requires. • Automated and simplified solution.• Accuracy and speed of the entire process.• Identified gaps in data that may affect the rebate.• Single data platform for diesel rebates integrating all the current systems.• Data Integrity and Reporting.• Improved record keeping of the data.• Improved visibility.• Fully compliant to legislation.• Accuracy.• Cost Savings.• The ability of the end-product to prove purpose of use by using GPS data.• Build or integrate the current systems into a dedicated platform.
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Scrum Master: Vodacom – Beyond Tomorrow Programme Phase 1
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Apr 2020 - Oct 2020
Project Objective: Develop CPQ User Journeys for seamless user transition to/from Ignite (Salesforce), develop integration and delivery of Siebel CPQ requirements.Responsibilities:• Establish team and applicable Agile Framework components to align with the Vodacom implementation of Scaled Agile Framework and the delivery methods agreed by the team.• Coach Team in Agile Framework and related processes.• Integration Management • Scope Management • Schedule Management • Quality Management • Resource Management • Communications Management • Risk Management • Stakeholder Management
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Scrum Master: MTN – eBilling
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Mar 2019 - Mar 2020
Project Objective: Provide a robust solution for customer bill storage and delivery.1. Upgrade current version of eBilling being used by myCustomer and myContract to align to the new Siyakhula/Omni-channel architecture.2. Decouple the eBilling stack from the portal to allow integration with more MTN front-ends. 3. Receiving and processing SingleView file4. PDF document generation using new v7.1 layoutsResponsibilities• Coach Team in Agile Framework and related processes.• Management of Integration, Scope, Schedule, Quality, Resourcing, Communications, Risk, Stakeholders.• Maintaining a productive team environment:- Protecting the team from: Uncontrolled Change, Interference, Boundaries, Pushed work.- Relieving conflict- Actively facilitating the removal of impediments- Coaching and Mentoring• Disseminating information to stakeholders, such as: Status and Flow, Blockers and dependencies, Delivery Metrics, Improvement initiatives.• Actively cultivating and maintaining relationships with project stakeholders.• Obtaining buy-in and implementing scrum processes.• Facilitating Agile ceremonies• Managing interactions with Product Owner to ensure a groomed and prioritized backlog.• Initiating the process of moving the team towards having the following team mind-sets and behaviours: Self-organising, Self-governing, Self-accountable, Team Autonomy, Servant Leadership.• Promoting Continuous Improvement on each level of the project.
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Standard Bank Group
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South Africa
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Financial Services
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700 & Above Employee
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SAFe Scrum Master
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Dec 2016 - Nov 2018
Achievements:The processes I built for my team to use in the SAFe agile methodology were used as the example for the rest of the Payments, Card and VAF area, consisting of 35 Feature Teams.As Online Payments Scrum Master, I was responsible for the following:• Maintaining a productive team environment.• Disseminating information to stakeholders.• Actively cultivating and maintaining relationships with project stakeholders.• Implementing and obtaining buy-in to processes.• Facilitating Agile ceremonies.• Managing interactions with Product Owner to ensure a groomed and prioritized backlog.• Initiating the process of moving the team towards having the following team mind-sets and behaviours.• Ensuring Standard Bank quality standards were maintained throughout the delivery life cycle.
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Project Manager
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Mar 2010 - Nov 2016
Responsibilities:• Overseeing daily project management activities with meticulous attention to detail.• Building strong and productive working relationships with key stakeholders• Ensuring system security criteria are well understood and implemented• Developing and customising application software, managing teams responsible for Java, C++, JavaScript, .NET, PERL, Assembler and Cobol development• Prioritising and managing implementation of automated testing tools• Training personnel of affected IT operations group on the newly-introduced software changes• Mentoring staff into project administration, project management and business analysis roles• Developing technical support documentation for software development and implementation• Defining and reviewing test strategy including entry and exit criteria and an operational test plan methodology• Producing various project budgets and estimations• Preparing detailed architecture and design software application requirements in conjunction with architects, solution designers and business analysts, including specifications of application controls, auditability, security and availability within the design• Defining and establishing secure test environments representative of the planned operations environments• Overseeing operational practices such as component testing, failover, functionality stability, supportability, monitoring and alerts, installation and back-out, recovery and reliability• Performing as a strong member of a cohesive team with strict adherence to statutory regulations and compliance requirementsProjects:- Stratus Application Decommissioning: April 2015 – November 2016- Credit Card Integration with Base24-eps: September 2011 – March 2015- Environments Programme: Second Development Environment. March 2010 – August 2011
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IBM
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United States
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IT Services and IT Consulting
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700 & Above Employee
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Project Manager
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Oct 2008 - Feb 2010
Responsibilities • Responsible for the management of systems analysis, design and implementation of Business requirements across the various Information Systems and Telecoms Network applications. • Managed multiple projects simultaneously involving custom development, e.g. Java, and packaged applications, e.g. Oracle and SharePoint. • Part of the Project Management Workgroup responsible for the transformation of the client account practices to CMMi Level 3 through introduction of Unified Method Framework PROJECTS: - Capital Projects: (Phase 1: October 2008 – April 2009 /Phase 2: October 2009 – March 2010): - Loyalty Points: (October 2008 – December 2008) - Oracle HR Self Service: (November 2008 – October 2009) - SmartWizard Roll-out to Dealers: (September 2007 – February 2009) (Assigned project December 2008) - OMS Technical Assessment: (December 2008 – March 2009) - OMS Performance Upgrade: (Phase 1: July 2009 – December 2009/Phase 2: August 2009 – March 2010) - Branded Channel Operational Reporting: (March 2009 – June 2009) - Standardised Forms: (June 2009 – November 2009) - Cube Enhancements: (September 2009 – February 2010) - Prepaid Customer Management System: (September 2009 – February 2010)
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Consology
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South Africa
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IT Services and IT Consulting
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1 - 100 Employee
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Project Manager
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Dec 2005 - Sep 2008
Overall Responsibility:• Manage the agile delivery for a team consisting of 18 members made up of four core groups, namely a Business Analysis Team; a Test Station; Developers and Architects; and Production Support. It has the carrying capacity for 4 concurrent build deliveries, although as many as 10 will be live on the Roadmap at any point in time.Internal Management roles:• Line manage and provide direct oversight of the Analysts, the Test Station and Production Support; and • Manage the Developer teams collaboratively with the Senior Technical Lead and Lead Architect.External Management roles:• Sit on all the relevant Client Build and Operational workgroups. • Undertake liaison work between the various stakeholders who collaborate in any specific deliverable. • Report on project progress at Client progress forums. • Manage the Client Service Delivery deliverables with their IT outsourcing partner, IBM.• Facilitate all interactions with teams and stakeholdersStrategic Project roles:• Collaborate with Client Senior Management and Consology Management in the preparation of the Project Roadmap. • Negotiate with Client Management regarding the re-alignment of build delivery as an outcome of changing business and legal focusesProficiencies: • Undertook the transformation of the team to RUP certification to comply with the Client’s corporate standard. Trained and mentored Team Leads to undertake the roles that had been held by me prior to promotion.
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Web Designer
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Mar 2003 - Nov 2005
• Customer service and liaison, building strong and productive working relationships with key stakeholders• Creating wireframe mockups of all application functionality • Creating use case specifications for all client functionality from business requirements specifications• Producing interface specification documents for all sections of self-service application• Producing web site designs and programming, logos, business cards, letterheads, brochure folders, graphical user interfaces and flash prototypes
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Web Designer – Freelance
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Oct 2001 - Nov 2002
• Customer service and liaison, building strong and productive working relationships with key stakeholders • Creating wireframe mockups of all application functionality • Creating use case specifications for all client functionality from business requirements specifications • Producing interface specification documents for all sections of self-service application • Producing web site designs and programming, logos, business cards, letterheads, brochure folders, graphical user interfaces and flash prototypes
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Reed Business Information
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IT Services and IT Consulting
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700 & Above Employee
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Web Designer
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Jul 2000 - Sep 2001
• Customer service and liaison, building strong and productive working relationships with key stakeholders • Creating wireframe mockups of all application functionality • Creating use case specifications for all client functionality from business requirements specifications • Producing interface specification documents for all sections of self-service application • Producing web site designs and programming, logos, business cards, letterheads, brochure folders, graphical user interfaces and flash prototypes
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Education
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Technikon Witwatersrand
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