Nicole Prudenciano
Site Supervisor at Making Waves Swim School (CANADA)- Claim this Profile
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Bio
Credentials
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National Lifeguard
Lifesaving Society OntarioMay, 2021- Sep, 2024 -
Standard First Aid, CPR and AED
Canadian Red CrossJun, 2021- Sep, 2024 -
Lifesaving Society Instructor
Lifesaving Society Ontario -
WHMIS
Making Waves Swim School (CANADA)
Experience
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Making Waves Swim School (CANADA)
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Canada
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Recreational Facilities
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1 - 100 Employee
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Site Supervisor
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Jul 2022 - Present
- Provide supervision and leadership to a shift of staff including Head Coaches, Coaches, and Customer Service Representatives.- Mentor staff and provide ongoing coaching management through positive reinforcement and constructive performance planning to achieve session goals.- Handle day-to-day and emergency procedures as "Acting Facility Manager" in absence of Facility Manager.- Manage refunds and staff payroll procedures.- Assist Facility Manager in implementing employee engagement plans across the facility. Show less
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Customer Service Representative
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Mar 2019 - Present
- Communicate with families to enroll students into programs and provide them information on Making Waves program, scheduling, and benefits. - Perform functions in our Registration System including enrolling students and collecting and processing payments.- Effectively and timely communicates with families through various mediums including in-person, emails, and telephone. - Complete daily shift reports including transactional reporting, enrollment reporting, and cleaning/maintenance reporting. Show less
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Head Coach
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Jan 2018 - Present
- Ensures quality and delivery of Making Waves program through engaging with swimmers and Coaches to maintain instructional policies and procedures.- Mentoring and supporting Coaches through providing positive and/or constructive feedback.- Maintaining communication between families and Coaches/Site Supervisors to ensure family satisfaction.- Assist Site Supervisor with implementation of health and safety procedures (ex. emergency procedures, COVID-19 protocols, deck safety).- Provide evaluations of swimmers' at end of session and recording levels/specific notes on Master Sheet for data entry. Show less
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Coach
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Sep 2016 - Present
- Deliver high quality, consistent lessons in accordance with Making Waves lesson plans and Small Steps teaching techniques.- Provide fun experiences for children through in-water, hands-on instruction so that parents see progress.- Providing clear and concise feedback to all parents about their child's progress.
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Aritzia
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Canada
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Retail
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700 & Above Employee
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Boutique Associate
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May 2021 - Present
- Communicate effectively with team members about client needs, transaction details, and potential service issues. - Provide support in the fitting room by efficiently prepping and returning clothing from the fitting rooms to the sales floor - Assist in unpacking, security tagging and prepping product for the sales floor to prevent damage and keep products secure. - Fold and wrap purchases carefully and efficiently. - Maintain a beautiful and functional store environment for clients and team members. Show less
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Education
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2019 - 2023
University of Guelph
Bachelor of Science Honours - BSc, Biomedical Sciences -
2015 - 2019
Bishop P. F. Reding Catholic Secondary School
High School Diploma
Community
