Experience

Masterpiece International

• United States
• Transportation, Logistics, Supply Chain and Storage
• 100 - 200 Employee

• Accounts Payable Specialist

  • Oct 2020 - Present

  ● Managed the accounts payable invoice validation process for company’s entire division ● Create and compute all invoicing and credit memos for all applicable orders and credit requests ● Support invoice preparation for internal and external billing purpose ● Plan, supervise and analyze billing and collection activities ● Develop strategies to enhance cash collection and documentation performance ● Supervise and evaluate billing staff performance and provide feedback ● Assign… Show more ● Managed the accounts payable invoice validation process for company’s entire division ● Create and compute all invoicing and credit memos for all applicable orders and credit requests ● Support invoice preparation for internal and external billing purpose ● Plan, supervise and analyze billing and collection activities ● Develop strategies to enhance cash collection and documentation performance ● Supervise and evaluate billing staff performance and provide feedback ● Assign and review work of billing staff ● Coordinate with financial administration team to evaluate accounts ● Supervise customer billing services to ensure complaints and issues are resolved ● Develop billing productivity benchmarks and report on staff performance to seniors ● Coordinate with sales operations personnel to analyze pending bills and resolve issues ● Educate non-billing personnel on process enhancement in sales for billing accuracy ● Supervised several accounts payable clerks ● Tracked progress on paid invoices, credits, offsets, disputes, and bilateral contracts through company’s ERP system and Excel spreadsheets Show less ● Managed the accounts payable invoice validation process for company’s entire division ● Create and compute all invoicing and credit memos for all applicable orders and credit requests ● Support invoice preparation for internal and external billing purpose ● Plan, supervise and analyze billing and collection activities ● Develop strategies to enhance cash collection and documentation performance ● Supervise and evaluate billing staff performance and provide feedback ● Assign… Show more ● Managed the accounts payable invoice validation process for company’s entire division ● Create and compute all invoicing and credit memos for all applicable orders and credit requests ● Support invoice preparation for internal and external billing purpose ● Plan, supervise and analyze billing and collection activities ● Develop strategies to enhance cash collection and documentation performance ● Supervise and evaluate billing staff performance and provide feedback ● Assign and review work of billing staff ● Coordinate with financial administration team to evaluate accounts ● Supervise customer billing services to ensure complaints and issues are resolved ● Develop billing productivity benchmarks and report on staff performance to seniors ● Coordinate with sales operations personnel to analyze pending bills and resolve issues ● Educate non-billing personnel on process enhancement in sales for billing accuracy ● Supervised several accounts payable clerks ● Tracked progress on paid invoices, credits, offsets, disputes, and bilateral contracts through company’s ERP system and Excel spreadsheets Show less



Sports Awards

• Manufacturing
• 1 - 100 Employee

• Billing Specialist

  • Dec 2014 - Oct 2021

  Managed accounts receivables, create/produce all invoices for all company divisions. Create and compute all invoicing and credits for all orders produced by +30 CSR/ Sales representatives. Invoice preparation for internal and external billing purposes. Plan, supervise and analyze billing and shipping inconsistencies. Develop strategies to enhance procedures and processes on an ongoing basis. SOP documentation. Supervise and train billing staff. Provide feedback on… Show more Managed accounts receivables, create/produce all invoices for all company divisions. Create and compute all invoicing and credits for all orders produced by +30 CSR/ Sales representatives. Invoice preparation for internal and external billing purposes. Plan, supervise and analyze billing and shipping inconsistencies. Develop strategies to enhance procedures and processes on an ongoing basis. SOP documentation. Supervise and train billing staff. Provide feedback on performance. Assign and review work of billing staff. Coordinate with financial administration team to evaluate past due accounts. Supervise customer billing services to ensure complaints and issues are resolved. Develop billing productivity benchmarks and report on staff performance to seniors. Coordinate with sales operations personnel to analyze pending bills and resolve issues. Educate non-billing personnel on processes Promote procedural enhancements interdepartmentally: Sales/CSR/ Purchasing/Shipping; for billing accuracy. Supervised several accounts payable/ receivable clerks. Track progress on paid invoices, credit application, offsets, disputes, and bilateral contracts through company’s ERP system and Excel spreadsheets. Show less Managed accounts receivables, create/produce all invoices for all company divisions. Create and compute all invoicing and credits for all orders produced by +30 CSR/ Sales representatives. Invoice preparation for internal and external billing purposes. Plan, supervise and analyze billing and shipping inconsistencies. Develop strategies to enhance procedures and processes on an ongoing basis. SOP documentation. Supervise and train billing staff. Provide feedback on… Show more Managed accounts receivables, create/produce all invoices for all company divisions. Create and compute all invoicing and credits for all orders produced by +30 CSR/ Sales representatives. Invoice preparation for internal and external billing purposes. Plan, supervise and analyze billing and shipping inconsistencies. Develop strategies to enhance procedures and processes on an ongoing basis. SOP documentation. Supervise and train billing staff. Provide feedback on performance. Assign and review work of billing staff. Coordinate with financial administration team to evaluate past due accounts. Supervise customer billing services to ensure complaints and issues are resolved. Develop billing productivity benchmarks and report on staff performance to seniors. Coordinate with sales operations personnel to analyze pending bills and resolve issues. Educate non-billing personnel on processes Promote procedural enhancements interdepartmentally: Sales/CSR/ Purchasing/Shipping; for billing accuracy. Supervised several accounts payable/ receivable clerks. Track progress on paid invoices, credit application, offsets, disputes, and bilateral contracts through company’s ERP system and Excel spreadsheets. Show less



Guaranteed Rate

• United States
• Financial Services
• 700 & Above Employee

• Operations Assistant

  • Apr 2020 - Jul 2020

  Support our MCs and LCs with a variety of tasks related to increasing their production ● Focused solely on daily tasks assigned by the MC or LC based on automatic processing triggers. ● Submitting requests, obtaining documents and following up to receive what is needed with in accordance to “Time to Task” situations ● Uploading file documents ● Verifying property addresses with USPS ● Verifying real estate taxes on county treasurer/assessor website ● Placing and… Show more Support our MCs and LCs with a variety of tasks related to increasing their production ● Focused solely on daily tasks assigned by the MC or LC based on automatic processing triggers. ● Submitting requests, obtaining documents and following up to receive what is needed with in accordance to “Time to Task” situations ● Uploading file documents ● Verifying property addresses with USPS ● Verifying real estate taxes on county treasurer/assessor website ● Placing and following up on all applicable third-party orders, as necessary. ● Maintaining accurate Encompass tracking information screen. ● Communicate consistently with POD to identify additional responsibilities and tasks. Show less Support our MCs and LCs with a variety of tasks related to increasing their production ● Focused solely on daily tasks assigned by the MC or LC based on automatic processing triggers. ● Submitting requests, obtaining documents and following up to receive what is needed with in accordance to “Time to Task” situations ● Uploading file documents ● Verifying property addresses with USPS ● Verifying real estate taxes on county treasurer/assessor website ● Placing and… Show more Support our MCs and LCs with a variety of tasks related to increasing their production ● Focused solely on daily tasks assigned by the MC or LC based on automatic processing triggers. ● Submitting requests, obtaining documents and following up to receive what is needed with in accordance to “Time to Task” situations ● Uploading file documents ● Verifying property addresses with USPS ● Verifying real estate taxes on county treasurer/assessor website ● Placing and following up on all applicable third-party orders, as necessary. ● Maintaining accurate Encompass tracking information screen. ● Communicate consistently with POD to identify additional responsibilities and tasks. Show less



Swanson, Martin & Bell, LLP

• United States
• Law Practice
• 100 - 200 Employee

• Accounts Receivable Specialist

  • May 2019 - May 2020

  Posts customer payments by recording cash, checks, and credit card transactions. ● Posts revenues by verifying and entering transactions form lock box and local deposits. ● Updates receivables by totaling unpaid invoices. ● Maintains records by microfilming invoices, debits, and credits. ● Verifies validity of account discrepancies by obtaining and investigating information from sales, trade promotions, customer service departments, and from customers; ● Resolves valid or… Show more Posts customer payments by recording cash, checks, and credit card transactions. ● Posts revenues by verifying and entering transactions form lock box and local deposits. ● Updates receivables by totaling unpaid invoices. ● Maintains records by microfilming invoices, debits, and credits. ● Verifies validity of account discrepancies by obtaining and investigating information from sales, trade promotions, customer service departments, and from customers; ● Resolves valid or authorized deductions by entering adjusting entries. ● Resolves invalid or unauthorized deductions by following pending deductions procedures. ● Resolves collections by examining customer payment plans, payment history, credit line; coordinating contact with collections department. ● Summarizes receivables by maintaining invoice accounts; coordinating monthly transfer to accounts receivable account; verifying totals; preparing report. ● Protects organization's value by keeping information confidential. ● Updates job knowledge by participating in educational opportunities. ● Accomplishes accounting and organization mission by completing related results as needed. Show less Posts customer payments by recording cash, checks, and credit card transactions. ● Posts revenues by verifying and entering transactions form lock box and local deposits. ● Updates receivables by totaling unpaid invoices. ● Maintains records by microfilming invoices, debits, and credits. ● Verifies validity of account discrepancies by obtaining and investigating information from sales, trade promotions, customer service departments, and from customers; ● Resolves valid or… Show more Posts customer payments by recording cash, checks, and credit card transactions. ● Posts revenues by verifying and entering transactions form lock box and local deposits. ● Updates receivables by totaling unpaid invoices. ● Maintains records by microfilming invoices, debits, and credits. ● Verifies validity of account discrepancies by obtaining and investigating information from sales, trade promotions, customer service departments, and from customers; ● Resolves valid or authorized deductions by entering adjusting entries. ● Resolves invalid or unauthorized deductions by following pending deductions procedures. ● Resolves collections by examining customer payment plans, payment history, credit line; coordinating contact with collections department. ● Summarizes receivables by maintaining invoice accounts; coordinating monthly transfer to accounts receivable account; verifying totals; preparing report. ● Protects organization's value by keeping information confidential. ● Updates job knowledge by participating in educational opportunities. ● Accomplishes accounting and organization mission by completing related results as needed. Show less



Starbucks

• United States
• Retail
• 700 & Above Employee

• Supervisor

  • Apr 2008 - Jan 2015

  Manage partners through coaching conversations and corrective feedback make schedule, input store plan of actions to gain effective results •Created many successful repeatable routines to sustain every day business activities, increased Customer Voice scores to a current 100%, maintained low variances and costs of good to provide a larger bottom line •Completed inventory counts, place and create orders, achieved excellent results for given goals to reach including… Show more Manage partners through coaching conversations and corrective feedback make schedule, input store plan of actions to gain effective results •Created many successful repeatable routines to sustain every day business activities, increased Customer Voice scores to a current 100%, maintained low variances and costs of good to provide a larger bottom line •Completed inventory counts, place and create orders, achieved excellent results for given goals to reach including food units, at home coffee, and average ticket increases, work in a team atmosphere to deliver excellent customer service and products •Performance Review 2012: New Hire Success rate: achieved, Variance to total Labor: achieved, Total Sales: achieved, Controllable Contribution: achieved, At Home Coffee Sales: Exceeded. Show less Manage partners through coaching conversations and corrective feedback make schedule, input store plan of actions to gain effective results •Created many successful repeatable routines to sustain every day business activities, increased Customer Voice scores to a current 100%, maintained low variances and costs of good to provide a larger bottom line •Completed inventory counts, place and create orders, achieved excellent results for given goals to reach including… Show more Manage partners through coaching conversations and corrective feedback make schedule, input store plan of actions to gain effective results •Created many successful repeatable routines to sustain every day business activities, increased Customer Voice scores to a current 100%, maintained low variances and costs of good to provide a larger bottom line •Completed inventory counts, place and create orders, achieved excellent results for given goals to reach including food units, at home coffee, and average ticket increases, work in a team atmosphere to deliver excellent customer service and products •Performance Review 2012: New Hire Success rate: achieved, Variance to total Labor: achieved, Total Sales: achieved, Controllable Contribution: achieved, At Home Coffee Sales: Exceeded. Show less



Corner Bakery

• Restaurants
• 700 & Above Employee

• Customer Service Representative

  • Oct 2004 - Sep 2007

  Assisted cashier staff (POS) ;organized weekly schedules for staff of thirty-two employees •Create innovative incentive programs to motivate staff •Resolved staff and customer complaintsImproved customer service Assisted cashier staff (POS) ;organized weekly schedules for staff of thirty-two employees •Create innovative incentive programs to motivate staff •Resolved staff and customer complaintsImproved customer service



Pamco Label Company

• Printing Services
• 1 - 100 Employee

• Proofreader

  • Mar 2001 - May 2004

  •Produce level of quality control only the naked eye can provide. •Provided detailed analysis of jobs and log compilation of all projects. •Mediate between graphic artists and customer service in order to complete jobs from start to finish. •Familiar with CMYK color breakdown and color percentages. •Responsible for becoming familiar with programs such as Adobe and Photoshop. •Produce level of quality control only the naked eye can provide. •Provided detailed analysis of jobs and log compilation of all projects. •Mediate between graphic artists and customer service in order to complete jobs from start to finish. •Familiar with CMYK color breakdown and color percentages. •Responsible for becoming familiar with programs such as Adobe and Photoshop.