Experience

Mandatum

• Finland
• Financial Services
• 300 - 400 Employee

• Specialist

  • Nov 2021 - Present

  At the moment I am Specialist (development and sales support). I work with sales processes relating to b2b and wealth management. I develop sales processes and its tools by using service design methods, like customer journeys. My daily work includes also CRM system support. I have role as a central team expert in process modeling.



Nordea

• Finland
• Banking
• 700 & Above Employee

• Banking advisor at Premium Banking

  • May 2016 - Nov 2021

  My tasks was to help and support our wealth advisors and lawyers with their clients (loans, investments). My task included also to take care of our back office tasks. I was also one of Espoo areas If insurance sales contact person. I respond to our branchs insurances, including its systems and sales. I have also won some insurance sales competitions.

• Customer Service Advisor

  • May 2013 - May 2016

  Espoo Customer service advisor role has played big part in my career path. My tasks were to respond to customer’s needs, ensure customer’s satisfaction and solve their problems. As a Customer service advisor I helped customer with their issues, including loans, investments, death estitates and daily banking services. I handled my own calendar and appointments. I also inducted new co-workers into team and coached them (I was one of our branch coaches).

• Banking Trainee

  • Dec 2012 - May 2013

  In this role I worked in cashier services and learned how the banking industry works. I also learned to use banking programs, money transfers, payments etc.



Staff+

• Restaurant Server

  • Jan 2011 - Dec 2012



Classic Pizza Restaurant

• Restaurants
• 1 - 100 Employee

• Waitress, varavastaava

  • Dec 2004 - Dec 2012

  As a corresponding role I took care of billings and inventorys.