Nicole Philen
Recruiting Coordinator - Supporting Meta at Randstad Sourceright- Claim this Profile
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Bio
Amy Evans
I reported to Nicole at Randstad Sourceright on the Microsoft account for about 1.5 years. During my tenure under her leadership, she consistently demonstrated exceptional dedication, support, and encouragement towards her team members and peers. I believe that one of Nicole's greatest assets is her passion for her work. She genuinely cares about her team's success and well-being. She continuously goes above and beyond to create a positive and inclusive environment, where everyone feels valued and motivated. Her ability to foster collaboration and teamwork is truly commendable. With her exceptional managerial skills and good intentions, Nicole consistently surpasses expectations. Her dedication to our growth, both personally and professionally, significantly contributed the our success as a team and as individuals. She was always our biggest cheerleader. I enthusiastically recommend Nicole for any managerial role. Her passion, positivity, and unwavering support make her an exceptional leader. She is a true asset to any organization.
Lynze Sue Bailey
I worked with Nicole at Randstad Sourceright on the Microsoft account for 7 years. We have worked on countless projects, seamlessly through multiple tool changes, product launches as well as through many aggressive hiring initiatives all while going through intensive management and leadership training classes. Nicole is the hardest working person I know. She is an excellent partner who models and coached her team in customer service, confidentiality, effective communication, and cultural awareness. If I owned my own company, Nicole would 100% be the first person I hired.
Amy Evans
I reported to Nicole at Randstad Sourceright on the Microsoft account for about 1.5 years. During my tenure under her leadership, she consistently demonstrated exceptional dedication, support, and encouragement towards her team members and peers. I believe that one of Nicole's greatest assets is her passion for her work. She genuinely cares about her team's success and well-being. She continuously goes above and beyond to create a positive and inclusive environment, where everyone feels valued and motivated. Her ability to foster collaboration and teamwork is truly commendable. With her exceptional managerial skills and good intentions, Nicole consistently surpasses expectations. Her dedication to our growth, both personally and professionally, significantly contributed the our success as a team and as individuals. She was always our biggest cheerleader. I enthusiastically recommend Nicole for any managerial role. Her passion, positivity, and unwavering support make her an exceptional leader. She is a true asset to any organization.
Lynze Sue Bailey
I worked with Nicole at Randstad Sourceright on the Microsoft account for 7 years. We have worked on countless projects, seamlessly through multiple tool changes, product launches as well as through many aggressive hiring initiatives all while going through intensive management and leadership training classes. Nicole is the hardest working person I know. She is an excellent partner who models and coached her team in customer service, confidentiality, effective communication, and cultural awareness. If I owned my own company, Nicole would 100% be the first person I hired.
Amy Evans
I reported to Nicole at Randstad Sourceright on the Microsoft account for about 1.5 years. During my tenure under her leadership, she consistently demonstrated exceptional dedication, support, and encouragement towards her team members and peers. I believe that one of Nicole's greatest assets is her passion for her work. She genuinely cares about her team's success and well-being. She continuously goes above and beyond to create a positive and inclusive environment, where everyone feels valued and motivated. Her ability to foster collaboration and teamwork is truly commendable. With her exceptional managerial skills and good intentions, Nicole consistently surpasses expectations. Her dedication to our growth, both personally and professionally, significantly contributed the our success as a team and as individuals. She was always our biggest cheerleader. I enthusiastically recommend Nicole for any managerial role. Her passion, positivity, and unwavering support make her an exceptional leader. She is a true asset to any organization.
Lynze Sue Bailey
I worked with Nicole at Randstad Sourceright on the Microsoft account for 7 years. We have worked on countless projects, seamlessly through multiple tool changes, product launches as well as through many aggressive hiring initiatives all while going through intensive management and leadership training classes. Nicole is the hardest working person I know. She is an excellent partner who models and coached her team in customer service, confidentiality, effective communication, and cultural awareness. If I owned my own company, Nicole would 100% be the first person I hired.
Amy Evans
I reported to Nicole at Randstad Sourceright on the Microsoft account for about 1.5 years. During my tenure under her leadership, she consistently demonstrated exceptional dedication, support, and encouragement towards her team members and peers. I believe that one of Nicole's greatest assets is her passion for her work. She genuinely cares about her team's success and well-being. She continuously goes above and beyond to create a positive and inclusive environment, where everyone feels valued and motivated. Her ability to foster collaboration and teamwork is truly commendable. With her exceptional managerial skills and good intentions, Nicole consistently surpasses expectations. Her dedication to our growth, both personally and professionally, significantly contributed the our success as a team and as individuals. She was always our biggest cheerleader. I enthusiastically recommend Nicole for any managerial role. Her passion, positivity, and unwavering support make her an exceptional leader. She is a true asset to any organization.
Lynze Sue Bailey
I worked with Nicole at Randstad Sourceright on the Microsoft account for 7 years. We have worked on countless projects, seamlessly through multiple tool changes, product launches as well as through many aggressive hiring initiatives all while going through intensive management and leadership training classes. Nicole is the hardest working person I know. She is an excellent partner who models and coached her team in customer service, confidentiality, effective communication, and cultural awareness. If I owned my own company, Nicole would 100% be the first person I hired.
Credentials
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Lean Six Sigma Green Belt Specialist
Six Sigma Academy AmsterdamMar, 2023- Nov, 2024 -
Certified Associate in Project Management (CAPM)
Project Management InstituteJun, 2023- Nov, 2024
Experience
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Randstad Sourceright
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Netherlands
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Human Resources Services
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700 & Above Employee
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Recruiting Coordinator - Supporting Meta
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May 2023 - Present
Selected as an esteemed professional with a distinguished reputation marked by scrupulous attention to detail, unwavering dedication to quality assurance, a customer-centric ethos, exceptional collaboration, successful documentation, training initiatives, proficient orchestration of organizational change and process implementation, all underscored by a resolute and proactive "can-do" attitude. • Collaboratively played a pivotal role in steering and orchestrating seamless onboarding processes for three geographically dispersed regional teams across the United States, Latin America, and India. This encompassed the delivery of comprehensive training, knowledge checks, and mentorship to team members, equipping them with the requisite expertise in harnessing scheduling tools, data trackers, and essential process documents. • Collectively generated comprehensive documentation that meticulously outlined procedural guidelines for the integration of newly acquired business within the domain of project management implementation and interview scheduling. • Exhibited proficiency in efficiently orchestrating the daily scheduling and coordination of diverse candidate pools, utilizing sophisticated data tracking systems and advanced communication platforms, including but not limited to Interview Tracker, Schedulr, Interview Manager, and Workplace applications. • Demonstrated unwavering dedication to providing technical support and maintaining seamless communication channels with implementation stakeholders, colleagues, candidates, and hiring teams. Played an active role in resolving intricate scheduling tool-related challenges, consistently delivering timely valuable assistance. • Showcased exceptional proficiency in time management, organizational prowess, prioritization, and commitment to quality while serving as a recruitment coordinator. Exhibited unwavering precision and a composed demeanor in high-pressure scenarios marked by competing priorities and stringent deadlines. Show less
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Randstad Sourceright
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Netherlands
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Human Resources Services
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700 & Above Employee
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Talent Delivery Manager
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Apr 2021 - Mar 2023
Promoted to develop, execute, and guide customized operational strategies to meet the fast-paced needs of Microsoft’s outsourced recruiting program. Successfully managed a remote group of 32+ employees focused on six differing business areas. •Significantly increased scheduling efficiency within two years by conducting analytical deep dives and value mapping exercises that uncovered the need for five new scheduling features and a 400% increase in templated communications. •Slashed rejected service requests by creating a multidimensional reporting system that incorporated client needs, business goals, and scheduler feedback while also actively identifying opportunities for improvement in service gaps and client accountability. •Rightsized headcount while optimizing employee utilization by creating a historical forecast for newly acquired seasonal businesses, including the number of events, candidates processed, and personnel needed. •Reduced errors to below .05% while increasing efficiencies (96% SLA) by actively developing new processes and implementing improvement plans. •Advocated for improved Service Level Agreements and Key Performance Indicators that accurately represent the quality of service provided/received.•Ensured superior levels of customer satisfaction by serving as a trusted advisor providing direction and guidance, and quickly de-escalating customer issues. •Seamlessly met customer needs by formulating agile recruiting strategies explicitly tailored to the client’s ever-changing business demands. •Continuously improved operational output by partnering with Global Talent Acquisition teams to enhance the iCIMS applicant tracking system as well as the MS Recruit scheduling tool interface. •Project managed numerous key internal and customer-centric initiatives from concept to delivery. Show less
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RPO Operations Lead - Interview Scheduling
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Feb 2018 - Apr 2021
Set and continually optimized the operational framework to support the entire Microsoft interview scheduling program. Completed several special projects focused on operational optimizations. •Instilled a culture of continuous improvement by performing an audit calibration that standardized the auditing process and aligned tracking methods to realistic audit target goals (15% to 10% of new hire volume).•Streamlined the scheduling process by establishing a one-stop-shop resource for employees, providing standard operating procedures, how-to tutorials, and troubleshooting guides. •Minimized technology/tool issues by streamlining the communication channel to better identify and gauge usage problems and create an escalation path to resolution. •Optimized internal processes, boosted efficiency, and ensured customer service standards were consistently met (93%+SLA) by investigating team/operational trends and facilitating weekly meetings to encourage performance while addressing concerns. •Nurtured a high-performing internal team by creating new hire/onboarding materials for four key business areas, implementing new hire processes, and facilitating new hire training. •Supported the full life cycle recruiting process by stepping in and conducting candidate interviews for new lines of business. •Ensured all recruiting processes, templates, and tools were designed for efficiency, saving three minutes across the overall process.•Maintained high levels of customer satisfaction by performing root cause analysis if/when SLAs were not met and quickly providing creative process improvement recommendations needed for correction. Show less
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Interview Scheduler
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Aug 2015 - Feb 2018
Hired to manage all candidate interview logistics, including travel coordination. •Consistently exceeded all service-level agreements during entire job tenure. •Earned additional responsibilities by becoming an end-of-day auditor due to exceptional performance and attention to detail. •Reduced scheduling error escalations in just one month by re-evaluating common errors, streamlining process templates for scheduling changes, and ensuring fair audit rotations.•Cross-trained in 3 areas of business within seven months to provide best-in-class support for a high-volume candidate load. •Delivered an exceedingly positive candidate experience from initial contact to interview confirmation. Show less
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Washington State University Graduate School
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United States
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Higher Education
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1 - 100 Employee
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Graduate Teaching Assistant
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Jan 2012 - May 2014
Instructed an undergraduate course for the Sport Management department at the collegiate level; Effectively communicated course objectives, guidelines and requirements through oral and written communication skills; Graded papers based on assignment rubrics; Conflict resolution. Instructed an undergraduate course for the Sport Management department at the collegiate level; Effectively communicated course objectives, guidelines and requirements through oral and written communication skills; Graded papers based on assignment rubrics; Conflict resolution.
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Education
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2012 - 2014
Washington State University
Master of Education (M.Ed.), Sport Management -
2007 - 2011
Washington State University
Bachelor of Arts (B.A.), Sport Management -
2003 - 2007
Sedro Woolley Senior High School
High School Diploma, 3.86
Community
