Business Intelligence Manager

• Aug 2023 - Present

Data Analyst

• Jan 2022 - Aug 2023

IT Data Systems Analyst II

• Sep 2019 - Dec 2021

Performed management and optimization of applications and information systems within the district. Created a data dictionary with detailed technical and nontechnical definitions for dimensions and measurements used in internal dashboards and reports. Developed and maintained numerous dashboards for tracking KPIs for district and school site employees. Developed new fact tables and dimensions within the district's data warehouses. Daily tasks included data and system management, data reporting, data visualizations, data warehousing, data integration/ETL development, analyzing data, building in-house applications, performing full-stack development for the district's data portal, and providing troubleshooting for system and end-user support issues. Show less

SCADA Engineer

• Jun 2018 - Aug 2019

Developed and maintained SCADA applications for water and wastewater customers using a variety of SCADA packages including InTouch, Ignition, ClearSCADA, and FactoryTalk. Managed historic data using SQL databases (MySQL and MS SQL Server) and SCADA Historian software packages. Generated reports using Excel and VBA. Wrote scripts to customize SCADA packages using Python, VBA, and QuickScript. Technical support for end-users. Developed and maintained SCADA applications for water and wastewater customers using a variety of SCADA packages including InTouch, Ignition, ClearSCADA, and FactoryTalk. Managed historic data using SQL databases (MySQL and MS SQL Server) and SCADA Historian software packages. Generated reports using Excel and VBA. Wrote scripts to customize SCADA packages using Python, VBA, and QuickScript. Technical support for end-users.

Technical Support

• Jan 2017 - Jul 2018

Developed procedure for creating sales territory grids to assist sales representatives with planning their days and created these territories for all existing and new representatives in the organization.My primary job duties include handling support tickets through Zendesk and providing day-to-day technical support to in-house office personnel and outside sales reps, and assist with creating promotional materials using Adobe Photoshop and Illustrator.

Sales Coodinator

• Jul 2016 - Jan 2017

Supported a sales team of 6-7 outside sales representatives at any one time in varying regions of the United States.Performed cold calls to businesses to build warm leads.Answered phone calls and texts for members of the sales team.Planned sales team member days, including building routes for customer visits and product deliveries to optimize productivity and cut down on drive times.Running customer reports for missed payments, expired payment methods, requested services, returns, sales, etc.Data entry and order processing as needed. Show less

Services Intern

• May 2017 - May 2018

Developed a method for matching district and individual school standards to state curriculum standards. Implemented a method of simplifying and automating project assignments to project managers using Smartsheets. Facilitated the process of creating Microsoft Forms surveys to be distributed throughout the company and created a VBA script to automate formatting the survey responses in Excel to be uploaded to NetSuite. Daily tasks and project management and productivity tracking using NetSuite and Salesforce, assisting with product customization and product tailoring, and processing statement of work contracts for product customization projects from creation through closing. Show less

IT, Sales and Marketing

• Dec 2015 - Jul 2016

Originally hired as technical support, I was moved to work in sales and marketing to help grow this area of the business. Assisted the company in more than doubling net sales figures in six months through marketing, social media, and some in-house programming. Responsibilities included expansion of customer base using Google Adwords and Analytics, Social Media (Facebook and Twitter), and Volusion products, development of software to automate daily tasks such as placing orders, tracking deliveries, and calculating shipping using Python and VBA, database administration, sales support, and customer support. Show less

Training Director

• Oct 2013 - Dec 2015

Created online-based training program and assisted in business development and expansion, while wearing many hats within the company. Usual tasks included organizing student schedules and developing curriculum, training disabled individuals and veterans in Microsoft Office, Windows 8, Dragon Naturally Speaking, QuickBooks, Jaws, J-Say, and medical office training, evaluating clients in academics, physical tolerances, and other areas related to career placement, traveling to students’ homes to perform computer set-ups, one-on-one training, and technical support, working closely with several government agencies, including VA, DOR, EDD, and DWC, and gathering, organizing, and writing information into comprehensive reports for the the government agencies to review. Show less

Senior Tech

• Mar 2013 - Oct 2013

Consistently top in sales within my store, often within the top ten of the district. Employee of the Month in August of 2013. Responsibilities included computer repair in-house and on-site (software and hardware of both Macs and PCs), customer service, sales, cashiering, and cash handling. Consistently top in sales within my store, often within the top ten of the district. Employee of the Month in August of 2013. Responsibilities included computer repair in-house and on-site (software and hardware of both Macs and PCs), customer service, sales, cashiering, and cash handling.

Photography Studio Manager

• May 2012 - Mar 2013

Improved my location from the bottom five studios of over 3,000 locations internationally to one of the top ten within nine months through marketing campaigns, cold calling, and a complete revamping of the studio's procedures and practices.Daily responsibilities included managing a staff of up to five associates at any given time, reconciling registers and turning in daily deposits, DSLR portrait photography of a variety of ages, groups, and occasions, and photo editing using Adobe Lightroom. Show less

Photographer

• Mar 2012 - May 2012

Developed my skills in lighting, posing, and prop work. Learned to work with individual and group photography situations, with subjects ranging in age from newborn to adult.Improved my photo editing skills using Adobe Lightroom.Mastered the top-down selling approach.Developed a specialty in newborn and maternity photography.