Experience

Basalite Concrete Products

• United States
• Wholesale Building Materials
• 100 - 200 Employee

• Customer Service Manager

  • Jul 2016 - Present

  Created and implemented allocation system during COVID 19 Pandemic to manage the influx of orders receivedSAP Super User for company’s conversion to SAP S4 HanaSupervisors the daily activities and work processes of the customer service and dispatch personnelEvaluates the performance of assigned employees annuallyMaintains pricing conditions in SAP for Home Depot and varies other dealersInterviews, hires and trains new customer service employees Assists in the preparation and distribution of price booksIssues invoices, processes returns and applies credits to appropriate accountsOversees month end procedures and completes monthly audit packageResearches and resolves customer inquiries and complaints, effectively communicating issues with applicable internal personnelIssues rebates and royalties for various customers



CarMax

• United States
• Retail
• 700 & Above Employee

• Service Advisor

  • Aug 2015 - Feb 2016

  Answered service department questions and scheduled service appointmentsFiled repair orders and all supporting documentation dailyEnsured the loaner log and dealer tags were in compliance with audit requirementsResponsible for customer check-ins and provided updates on vehicle repairsCoordinated with outside vendors to have work on vehicles completedPartnered with technicians to ensure repairs were completed in timely manner Answered service department questions and scheduled service appointmentsFiled repair orders and all supporting documentation dailyEnsured the loaner log and dealer tags were in compliance with audit requirementsResponsible for customer check-ins and provided updates on vehicle repairsCoordinated with outside vendors to have work on vehicles completedPartnered with technicians to ensure repairs were completed in timely manner



Liberty Mutual Insurance

• Customer Service Representative

  • Sep 2014 - Jul 2015

  Proactively identified and communicated policy changes Explained the impact of policy changes to customer billingManaged and utilized time effectiveness to ensure service levels were metBuild rapport with every customer by listening to requests and inquiresUtilized multiple systems to help customers with policy information Proactively identified and communicated policy changes Explained the impact of policy changes to customer billingManaged and utilized time effectiveness to ensure service levels were metBuild rapport with every customer by listening to requests and inquiresUtilized multiple systems to help customers with policy information



Papa Murphy's Take and Bake Pizza

• Manager

  • Nov 2008 - Jul 2014

  Handled all customer complaints and issues as they aroseCompleted payroll and managed schedules for all employeesConducted Weekly Sales Report and submitted to corporateCollaborated with multiple community organizations for various promotional eventsConducted interviews, hired and trained over 20 new employeesOrdered inventory weekly and documented product movement into ExcelPrepared necessary food to fulfill needs of the day Handled all customer complaints and issues as they aroseCompleted payroll and managed schedules for all employeesConducted Weekly Sales Report and submitted to corporateCollaborated with multiple community organizations for various promotional eventsConducted interviews, hired and trained over 20 new employeesOrdered inventory weekly and documented product movement into ExcelPrepared necessary food to fulfill needs of the day