Experience

Big Brothers Big Sisters of Northwest Florida

• United States
• Civic and Social Organizations
• 1 - 100 Employee

• Volunteer Recruitment Coordinator

  • Mar 2019 - Present



Big Brothers Big Sisters of Northwest Florida

• United States
• Civic and Social Organizations
• 1 - 100 Employee

• Executive Director

  • Oct 2015 - Mar 2019

  The Health and Hope Clinic is a free and charitable clinic providing primary medical and dental care to uninsured residents on Escambia County, Florida. The Clinic is a faith-based, non-profit organization operating two clinic locations in Pensacola. Local medical professionals and support volunteers provide health and hope to the hurting. The Health and Hope Clinic is a free and charitable clinic providing primary medical and dental care to uninsured residents on Escambia County, Florida. The Clinic is a faith-based, non-profit organization operating two clinic locations in Pensacola. Local medical professionals and support volunteers provide health and hope to the hurting.



West Communications (National Call Center) May 2014 - October 2015

• Pensacola, Florida Area

• Medicare Specialist, Licensed Health Insurance Agent

  • May 2014 - Oct 2015

  Licensed Insurance Agent Aetna/Coventry Medicare product lines • Specialize in Prescription Drug Plan and Medicare Advantage Plan Sales • Telesales and customer service, determine caller needs and provide solutions • Use web-based and telecommunications software for leads development/tracking Licensed Insurance Agent Aetna/Coventry Medicare product lines • Specialize in Prescription Drug Plan and Medicare Advantage Plan Sales • Telesales and customer service, determine caller needs and provide solutions • Use web-based and telecommunications software for leads development/tracking



Sonshine Companion Care

• Pensacola, Florida Area

• Consultant

  • Jan 2014 - May 2014

  Program Consultant • Develop operational policies and procedures, revise contractor and client agreements • Complete HIPAA compliance audit and risk analysis, ensure adherence to funding guidelines • Establish accounting/record keeping procedures, provide contractor education Program Consultant • Develop operational policies and procedures, revise contractor and client agreements • Complete HIPAA compliance audit and risk analysis, ensure adherence to funding guidelines • Establish accounting/record keeping procedures, provide contractor education



Rosewood Manor

• Administrator

  • Jun 2012 - Jan 2014

  • Responsible to oversee facility operations including fiscal management and ensure clinical outcomes/indicators to demonstrate quality care, 155 beds. • Quality Indicator Surveys limited scope/severity, successful complaint inspections • Retain and recruit key personnel, department managers with 183 employees, 74% retention • Maintain 95% occupancy, resident/family relations, marketing and referral development • Successful mitigation of life safety violation with civil monetary penalties relieved • Adhere to purchasing agreements, maintain licensure, permit and regulatory compliance • Review/approve accounts payable with accounting codes, collection of accounts receivable • Represent employer in unemployment proceedings, 85% claims in favor of employer as a result of documenting appropriate human resource protocols



Consulate Health Care

• Executive Director

  • 2007 - May 2012

  • Responsible to oversee facility operations including fiscal management and ensure clinical outcomes/indicators to demonstrate quality care, 120 beds • Quality Indicator Surveys, limited scope/severity, successful complaint inspections • Retain and recruit key personnel, department managers with 150 employees, 77% retention • Maintain 97% occupancy, resident/family relations, market community partnerships • Operate with existing Service Employees International Union contract • Liaison between facility, corporate management, and central billing office • Adhere to purchasing agreements, maintain licensure, permit and regulatory compliance • American Health Care Association Bronze National Quality Award 2010 • Review/approve accounts payable with accounting codes, collection of accounts receivable



Florida State University

• Tallahassee, Florida Area

• Resarch Associate

  • 2002 - 2007

  Research Associate, Alumni Liaison • Graduate Liaison in Alumni Relations, support the Alumni Board of Directors, resource development, marketing, and community outreach. • Research Coordinator, HUBS Early Literacy Outcome Evaluation. Designed and implemented early literacy outcome research of parent involvement with pre-school children. Provided technical assistance for federal grant funding. • Research Coordinator, Homeless Outcome Evaluation Measurement Florida. Supervised and trained students for evaluation research. Provided technical support for grants. • Research Assistant, Nutrition Education Initiative Elder Nutrition. Provided technical support and training for nutrition research initiative with congregate meal provider.