Experience

The Bowery Presents

• United States
• Entertainment
• 1 - 100 Employee

• Ticketing Director

  • Oct 2021 - Present

  - Oversee ticketing operations for The Bowery Presents New York, Boston, Philadelphia, and Mid-Atlantic, as well as six NY and Boston-based direct reports - Lead ticketing for all Forest Hills Stadium event setups, revenue-generating initiatives , and onsite box office operations - Implement new protocols and processes across Bowery ticketing, including AXS VIP, Quick Pass, APEX, dynamic pricing, and general best practices - Directly manage large open room shows in New York, most frequently at Madison Square Garden, Radio City Music Hall, Beacon Theatre, and Kings Theatre - Standardize internal reservations, fan clubs, and method of delivery fees and processes across Bowery contexts, resulting in market consistency and additional ancillary income - Serve as primary liaison to AXS and assist with beta testing, user development, presentations, and conference panels - Improve and standardize AXS build processes and templates for workflow efficiency - Troubleshoot and problem-solve quickly and effectively, both onsite and in-office - Cultivate and maintain relationships with AXS, agents, management, artists, and venue staff Show less



Jam Productions, Ltd.

• Chicago, IL

• Ticketing Director

  • Jun 2018 - Oct 2021

  - Lead implementation to AXS from Ticketfly and eTix for all Jam-owned and operated rooms - Built and setup all shows on AXS , ranging from general admission to large-scale reserved, while utilizing revenue generating programs - Premium, Resale, VIP, upgrades, and add-ons - Directly managed ticketing staff and three box offices for Jam-owned venues: Park West, The Vic Theatre, and Riviera Theatre - Managed all open room ticketing for nationwide venues, including United Center, Target Center, Xcel Energy Center, and Fiserv Forum - Managed and operated onsite box offices for festivals and special events - Resolved box office, customer, and fan support issues in a timely and courteous manner Show less



Shure Incorporated

• United States
• Audio and Video Equipment Manufacturing
• 700 & Above Employee

• Marketing Communications Specialist

  • Dec 2017 - Jun 2018

  - Executed and oversaw dealer and customer related experiential marketing events including ticketing, AV, production and catering - Designed and created marketing assets for new product launches, promotional campaigns, and artist partnerships across the US, Canada, New Zealand, and Australia for Pro, Retail and Systems markets - Spearhead the ribbon cutting event for the opening of a new office facility including planning, marketing, budget, catering, production, run-of-show, AV, and rentals Show less



ShowClix

• United States
• Entertainment Providers
• 1 - 100 Employee

• Artist Ticketing Manager, Independent Contractor

  • Jul 2017 - Jan 2018

  - Lead and oversaw ShowClix's artist ticketing by creating processes, timelines, reports, budgets, and deliverables - Onboarded and supervised internal staff, promoters, venues, and box offices to successfully implement artist ticketing on the ShowClix platform - Coordinated onsite logistics with artist management and tour crew to provide seamless box office operations and fan experiences - Lead and oversaw ShowClix's artist ticketing by creating processes, timelines, reports, budgets, and deliverables - Onboarded and supervised internal staff, promoters, venues, and box offices to successfully implement artist ticketing on the ShowClix platform - Coordinated onsite logistics with artist management and tour crew to provide seamless box office operations and fan experiences



Songkick

• United Kingdom
• Musicians
• 1 - 100 Employee

• Ticketing & Promoter Services

  • Oct 2016 - Jul 2017

  - Coordinated fan club presales and onsales with promoters and box offices worldwide - Efficiently built fan club presales and related VIP events on Songkick's system for over 350 national and international tours, including Paul McCartney, Bonnie Raitt, and The Lumineers - Strategically managed and monitored ticket inventory and reporting on Songkick proprietary CMS to maximize sales, increase revenue, and enhance fan experiences - Coordinated fan club presales and onsales with promoters and box offices worldwide - Efficiently built fan club presales and related VIP events on Songkick's system for over 350 national and international tours, including Paul McCartney, Bonnie Raitt, and The Lumineers - Strategically managed and monitored ticket inventory and reporting on Songkick proprietary CMS to maximize sales, increase revenue, and enhance fan experiences



Second Stage Theater

• United States
• Performing Arts
• 1 - 100 Employee

• Box Office/Special Events Associate

  • Jan 2015 - Oct 2016

  - Coordinated and executed logistics for donor cultivation and institutional branding events ranging from 30 to 800 attendees, exceeding the $1.5M annual fundraising goal - Managed and cultivated relationships with donors, vendors, and sponsors while continually implementing new strategies and work ethics to increase long-term donations and sales - Utilized ProVenue and Tessitura to complete ticketing and box office operations for all live programming at Second Stage Theater - Coordinated and executed logistics for donor cultivation and institutional branding events ranging from 30 to 800 attendees, exceeding the $1.5M annual fundraising goal - Managed and cultivated relationships with donors, vendors, and sponsors while continually implementing new strategies and work ethics to increase long-term donations and sales - Utilized ProVenue and Tessitura to complete ticketing and box office operations for all live programming at Second Stage Theater



Music Matters School of Music

• Batavia, IL

• Percussion and Piano Instructor

  • Jun 2014 - Dec 2014

  - Served as private lesson teacher for piano and percussion students ages five to adult - Lead weekly percussion ensemble rehearsals and group make-up lessons - Prepared students for quarterly recitals, college auditions, independent solo projects - Served as private lesson teacher for piano and percussion students ages five to adult - Lead weekly percussion ensemble rehearsals and group make-up lessons - Prepared students for quarterly recitals, college auditions, independent solo projects



Live Nation Entertainment

• United States
• Entertainment Providers
• 700 & Above Employee

• Production Runner

  • May 2013 - Dec 2014

  - Served as a liaison between tour management, artists, and the promoter - Prepared artist hospitality and VIP “Meet and Greets” for large-scale concert productions - Coordinated schedules, itineraries, booking and transportation arrangements for staff and artists - Served as a liaison between tour management, artists, and the promoter - Prepared artist hospitality and VIP “Meet and Greets” for large-scale concert productions - Coordinated schedules, itineraries, booking and transportation arrangements for staff and artists



Schubas Tavern and Lincoln Hall

• United States
• Musicians
• 1 - 100 Employee

• Intern

  • Feb 2012 - Aug 2012

  - Promoted concerts by updating daily calendars and facilitating poster distribution to increase audience attendance - Prepared hospitality to fulfill artist contract riders - Created artist press kits and one sheets for distribution • Reviewed demos for future booking - Promoted concerts by updating daily calendars and facilitating poster distribution to increase audience attendance - Prepared hospitality to fulfill artist contract riders - Created artist press kits and one sheets for distribution • Reviewed demos for future booking