Expert Accounting Associate

• Aug 2020 - Present

Customer Service Representative

• Jan 2020 - Jun 2020

Owner of national accounts for supplying materials within the construction industryEntered orders through Eclipse system and tracked progress through Quickbase.Followed up and tracked open orders through a daily reportFollowed up on outstanding orders or purchase orders with general contractors/corporate individualsResponsible for billing one-off requestsAssisted with other national accounts when neededResponsible for following up on inside sales leads that resulted in increased revenue

Customer Service Representative

• Jan 2018 - Sep 2019

Managed orders from purchase order reception to final invoice in the Digital Security division.Acted as main interface for customer and Sales, technical consultants and project management consultants during order treatment process.Built and maintained customer relationship for all customers.Managed customer accounts through weekly meetings and follow up calls.Responsible for billing various products and services offered by the Burlington site.Prepared and participated in performance review meetings with Business Manager and customers.Managed stock for the various types of contracts: Liaise supply of collaterals with/for customers depending on contract requirements, make sure customer orders in time and ensure the needed stationery is available on time.In charge of the customers' complaints registration in corporate tool (I-Care) and follow up.Manage post sales activity for Personalization Services.

Project Coordinator

• Sep 2016 - Jul 2017

 Coordination of activities, resources, equipment and information  Make sure clients’ needs are met as project evolves  Ensure deliveries are completed on time and efficiently  Report and escalate to management when necessary  Efficient use of Microsoft SharePoint for tracking and managing projects  Effectively communicate with the client Track and manage product

Customer Care

• Dec 2015 - Jul 2017

 Providing warranty replacements, credits and out of box failures  Working closely with vendors to receive replacements for defective product  Clearly communicating timelines and expectations and openly accepting feedback (or requesting feedback)  Delivering assistance while creatively thinking of different options for providing quick and efficient solutions.

Order entry

• Sep 2014 - Jul 2017

Enter part numbers into GP software and ensure accurate information is entered into the system to prepare for shipping.

Customer Service Associate

• Apr 2011 - Aug 2014

Special order pick ups and returns, co-ordinate deliveries, process returns, answer phone calls, and create customer profiles for will calls. Special order pick ups and returns, co-ordinate deliveries, process returns, answer phone calls, and create customer profiles for will calls.