Experience

Mastery Education

• United States
• E-learning
• 1 - 100 Employee

• Digital Implementation Manager

  • Nov 2018 - Present

  Train customers and new Mastery Education hires on Measuring Up digital products and Implementation Models. Manage 700+ digital accounts to ensure product usage and provide ongoing personalized digital customer support. Support internal and external sales team daily with technical and customer communication issues. Host live, interactive Professional Development Webinars, Product Updates, and Program Functionality Trainings.

• Digital Implementation Coordinator

  • Sep 2017 - Nov 2018

  Train Mastery Education customers on Measuring Up Live, an online customized formative assessment and instructional support programManage multiple digital accounts in Salesforce to ensure product usage and customer satisfactionImplement revised Customer Tracking Plan and share with sales teamProvide ongoing and personalized digital customer supportSupport internal and external sales team daily with technical and customer communication issuesRegularly host live, interactive Professional Development webinars pertaining to Mastery Education digital products



Evolution Labs, INC.

• Account Manager/Product Mangement

  • Aug 2015 - Nov 2016

  Promoted several times from Social Media Project Manager to Account Manager and finally as Account/Product Manager. Managed SA360 – Student Athlete programs (colleges & universities), Suite 360 (K-12) Student and Parent Programs. My focus and main responsibility was client facing with managing activation, product customizations, training and monitoring program engagement and as a result, developed strong relationships with all accounts that supported upsell and renewals.• Managed key programs and worked with over 31 accounts including College of William & Mary, Texas A&M, as well as several K-12 districts in NJ and FL.• Primary contact for activation of new clients that included a readiness assessment that drove the product customization as well as managed the process to meet client’s expectations.• Trained clients in program use and how to increase usage with others at the institution.• Analyzed reports and data to support follow-up and continued use of the program.• Monitored student ambassadors’ user engagement and requirements to ensureactivity in programs.• Created documentation for our Student Ambassador Program Guide that includedhelpful tips, advice, and QA to encourage user engagement on the purchasedprogram.• Attended customer meetings for larger clients to talk about the support andimplementation.• Researched official and unofficial social media accounts looking for content thatapplied to customers and the customization of the programs purchased.



Private

• Nanny - Caregiver

  • Jun 2011 - Aug 2015

  Duties include providing safe environment and oversight for all activities, homework, meals and transportation to after school activities. Duties include providing safe environment and oversight for all activities, homework, meals and transportation to after school activities.



O’Donnell, McCord & DeMarzo

• Front Desk Manager

  • Jan 2006 - Jun 2009

  Part time job at local Law firm - O’Donnell, McCord & DeMarzo. Duties included greeting clients, assisting attorneys with brief preparation, Case Filing, and other daily office responsibilities. Part time job at local Law firm - O’Donnell, McCord & DeMarzo. Duties included greeting clients, assisting attorneys with brief preparation, Case Filing, and other daily office responsibilities.