Customer Support Specialist

• Aug 2021 - Present

Business Travel Consultant

• Feb 2020 - Nov 2020

- Help build and maintain customer relationships.- Proactively addressing clients' needs and facilitate the booking process end-to-end by providing ad-hoc support to anyone in the team, ensuring effective account management under any circumstances, while maintaining Travel Perk's existing company-client relationships at a 7-Star satisfaction standard.- Provided exemplary customer service to new and existing clients, which helped build lasting relationships and secure new travel assignments.- Took a proactive approach in identifying and resolving issues that could have a negative impact on business operations and revenue generation.- Working closely with providers and their systems (Bene, NDC, Amadeus).

Cabin Attendant

• Feb 2012 - Feb 2017

-Operated in compliance with all airline and federal aviation regulations for complete compliance with safety and security procedures.- Ensured the safety and comfort of every single passenger as well as the Flight Deck onboard the Airbus 319,330,340, Boeing 737-500 and ERJ 135.- Supervised and directed other junior crew members in the proper discharge of their duties.- Mentored and developed various crew members while supporting, motivating and communicating effectively with all flight attendants.- Responsible for ensuring the safety and comfort of over a million passengers on board all flights for 5 years.Liaising with different departments, from Flight Dispatch to Catering aswell as the Border Control to ensure a smooth operation for the company's aircraft fleet.- Reporting every single irregularity to ensure safe operations and to detail further areas of improvement for Air Namibia.- Front-line marketing of airline products and services including selling of marketed products of different cosmetic companies etc. during flights.- Successfully completed annual re-qualification, consistently exceeding company expectations.