Experience

The Home Depot Pro

• 100 - 200 Employee

• Senior Customer Care Representative

  • Feb 2013 - Present

  • Process quotes, orders and credits • Handle inbound and outbound calls • Offer customer service oriented selling • Provide order support (i.e. order tracking) • Handled disputes from customers and sales reps • Independently learned Product and End Markets • Work in and contribute to a team environment • Learn and adhere to company policies and procedures • Certified in a minimum of 6 Brands • Data Entry (5000-6000 key strokes per hour) • Self-motivated • Microsoft Office knowledge • Strong follow up & problem solving skills • Ability to handle multiple tasks • Continually look for ways to improve my job • Other duties as assigned • Handle web and e-commerce calls and multi-media • Assist with Special Projects or special handling of orders and work tasks • Handle web and e-commerce calls and multi-media • Strong proficiency in ERP, ISS and/or THD Systems • Strong product knowledge • Think out of the box – resourcefulness/follow-up • Experience providing superior customer service by delivering on commitments Show less



Stanford Health Care

• Hospitals and Health Care
• 700 & Above Employee

• Patient Financial Services/Customer resolution specialist

  • Apr 2016 - Aug 2016

  Performing customer care activities in accordance with applicable Federal, State and local standards, guidelines and regulations. These include customer service, billing and patient account balance collection activities associated with the hospital and professional revenue cycle. Essential Functions Abide by Joint Commission Requirements including sensitivity to cultural diversity, patient care, patients rights,ethical treatment, safety and security of physical environments, emergency management, teamwork respect for others, participation in ongoing education , adherence to safety and quality programs, sustaining compliance with National Patient Safety Goals, and licensure and health screenings. Performs or requests adjustments and contractual write offs as applicable. Maintains a thorough understanding of hospital and professional billing procedures and payment practices of state, federal and all third party payers. Perform HB and PB inquiries: Benefit and eligibility info Billing/payment issues Authorization for treatment Provide EOB Perform timely collection of HB and PB self-pay balances by calling patients/guarantors and others to collect or arrange budget plan options and resolve issues. Performs presumptive charity determinations as applicable. Performs bad debt request transfers Ensures daily productivity standards of assigned accounts are met and posting of all action codes related to patient"s accounts. Maintains a practical understanding of departmental established policies and procedures. Knowledge, Skills, and Abilities: Medical terminology, CPT-4, ICD-10, HCPCS, modifier coding and how these items drive reimbursement Principles and practices of customer service and telephone courtesy Organizational, planning, analytical and problem solving skills Attention to detail and follow-through Demonstrated verbal and written communication skills Microsoft Office applications (Word and Excel) Epic Professional Billing Show less



Fry's Electronics

• Retail
• 700 & Above Employee

• Call center representative

  • Nov 2010 - Oct 2012

  Handle incoming/outgoing calls Process customer phone/online orders E-commerce customer support Fax, copy, scan documents Handle return authorizations for online purchases File company complaints Handle email correspondence to customer’s request Utilize various software applications to make inquiries and research information for customers Provide customer with information regarding product delivery, status of orders, freight claims, Provide customer with promotions, and product returns and replacements. Show less



Rising Star Baptist Church

• Financial Clerk

  • Jan 2005 - Jan 2011

  Collecting all forms of cash, check, money orders, travelers’ checks verifying correct amounts etc. Endorse checks Fill deposit slips, record check numbers Making record of daily intake in logs Compare quarter intakes and devise financial plan Collecting all forms of cash, check, money orders, travelers’ checks verifying correct amounts etc. Endorse checks Fill deposit slips, record check numbers Making record of daily intake in logs Compare quarter intakes and devise financial plan



NUMMI

• Automotive
• 200 - 300 Employee

• Team Member

  • Aug 2007 - Jun 2008

  Maintained a clean and safe work environment. Took inventory or examined merchandise to identify items to be reordered or replenished. Stocked shelves, racks, cases, bins, and tables with new or transferred merchandise, Welded joints, performed quality control Lift up to 50lbs Worked on assembly line Maintained a clean and safe work environment. Took inventory or examined merchandise to identify items to be reordered or replenished. Stocked shelves, racks, cases, bins, and tables with new or transferred merchandise, Welded joints, performed quality control Lift up to 50lbs Worked on assembly line



Safeway

• Retail
• 700 & Above Employee

• Deli Clerk

  • May 2005 - Jun 2007

  Assisted customers in selecting product/service which met their needs. Answered customers' questions about merchandise and advised them on merchandise selection. Performed a variety of tasks requested by customers. Answered phone calls, taking accurate messages, answering customer questions or referring to the subject matter expert. Obtained customer information such as name, address, and payment method, and entered orders into computers. Completed reports in a timely manner. Assisted customers in selecting product/service which met their needs. Answered customers' questions about merchandise and advised them on merchandise selection. Performed a variety of tasks requested by customers. Answered phone calls, taking accurate messages, answering customer questions or referring to the subject matter expert. Obtained customer information such as name, address, and payment method, and entered orders into computers. Completed reports in a timely manner.