Experience

Devonshire Properties Inc.

• Canada
• Real Estate
• 1 - 100 Employee

• Community Ambassadors

  • Oct 2017 - Present



Weidner Apartment Homes

• United States
• Real Estate
• 500 - 600 Employee

• Community Director

  • May 2016 - Oct 2017

  • Overseeing 5 staff members• Assisting with the development and implementation of the annual budget• Collecting rents, fees, and delinquent accounts• Preparation of daily bank deposits• Implementation of the community lease renewal program• Assisting with all aspects of leasing and marketing• Answering incoming calls• Responding to emails• Greeting existing and prospective residents• Filing & organizing folders

• Leasing Coordinator

  • Feb 2015 - May 2016

  • Answering incoming calls• Responding to emails• Greeting existing and prospective residents• Filing & organizing folders• Coordinating vacant apartments with maintenance & housekeeping • Communicating to have suites ready• Daily office cleaning• Singing documents and leases with prospects• Inspection report moving in and moving out residents• Practicing rules and regulations daily



Best Western Plus Pembina

• Winnipeg, Canada Area

• Front Office Manager

  • Feb 2014 - Feb 2015

  • Management of 2-3 front desk and shuttle staff • Register arriving guests and assign rooms • Create, cancel and change room reservations • Process telephone calls, including wake up calls, using front desk switchboard • Provide information on hotel amenities and services • Provide general information about points of interest in the area • Investigate and resolve guest complaints and claims • Balance cash and complete balance sheets • Complete cash reports and related forms • Train new staff members • Mail company billing invoices • Assist guests with luggage and other needs • Operate hotel’s airport shuttle Show less



Sandman Hotel Group

• Canada
• Hospitality
• 400 - 500 Employee

• Guest Services Manager

  • Oct 2011 - Feb 2014

  Register arriving guests and assign rooms using points of system. Take, cancel and change room reservations. Process telephone calls. Provide information on hotel facilities and services. Provide general information about points of interest in the area. Process wake-up calls. Investigate and resolve complaints and claims. Balance cash and complete balance sheets, cash reports and related forms. Customer service oriented. Follow emergency and safety procedures. Experience in both day and night shifts. Help train new staff members. Going over and Mailing out company bills. Responsible for 2-3 staff members at a time. Helping Guest with luggage or any other needs. Floor checks around the hotel. Show less



Clarion Hotel & Conference Center

• Guest Services Agent

  • Mar 2011 - Oct 2011

  I checked guest in and out of the hotel. Helped resolve any problems that would come to my attention. Making sure the tills balance at start and end of shifts. Make executive decisions when management is not around. Help train other staff. Help with scheduling staff. I checked guest in and out of the hotel. Helped resolve any problems that would come to my attention. Making sure the tills balance at start and end of shifts. Make executive decisions when management is not around. Help train other staff. Help with scheduling staff.



Fort Garry Hotel

• Senior Guest Services/Reservations Agent

  • Mar 2008 - Feb 2011

  Checking guests in and out of the hotel. Helping put negotiated rates into the system. Talking block reservations. Helping train new staff. Take, cancel and change room reservations.Process telephone calls. Provide information on hotel facilities and services. Provide general information about points of interest in the area. Process wake-up calls. Investigate and resolve complaints and claims. Took charge of special projects as assigned from FOM, such as over the last 2 years working on the ADR, collection the information to show move in rate and rends. Show less