Experience

PPI, a Kaplan Company

• United States
• Education Administration Programs
• 1 - 100 Employee

• Production Manager, Editorial Operations

  • Jun 2019 - Present



RWS Group

• United Kingdom
• Translation and Localization
• 700 & Above Employee

• Writer

  • Aug 2015 - Jan 2018

  Write, edit, quality assure, and publish live content via a proprietary CMS for a high profile, Fortune 500 global techcompany.• Research, write,and edit factual, objective hotel descriptions using robust and client-specific guidelines, style, structure, and tone.• Prioritize content requirements based on audience and market.• Adapt quickly to changing editorial and technical requirements• QA content and provide constructive feedback using client-specific guidelines for style, structure, tone, and market.



Kaplan University

• United States
• Higher Education
• 700 & Above Employee

• Sr. Curriculum Technology Manager

  • Dec 2009 - Nov 2012

  Designed, built, operationalized, and managed a centralized content Production team consisting of US-based and off-shore employees. Created editorial guidelines for managing content and entering and deploying changes to course content in ECMS. Wrote training materials and end-to-end user guides for proprietary content authoring management system and deployment of courses. Wrote business requirements for content migration project converting content from HTML to XML. Collaboratively setup agile workflow tools and Kanban and responsible for managing the tool used to monitor and report metrics related to content lifecycle management and utilized across business units. These metrics helped department heads to improve process and workflow within a team and ultimately across the business. Secured enterprise image licensing to share images across business units, which resulted in cost savings and compliance with image vendors. Created training plan and hired experts in DITA to train production staff in how to use the new ECMS.COURSEWARE MIGRATION PROJECT• Managed conversion and deployment of Kaplan University course library (1,000 courses) from HTML to XML in only 10 months. Production team included 5 direct reports in Chicago and 50 indirect reports in India.• Hired, trained, developed, and reduced staff to align with needs of the project. • Conducted a content analysis comparing legacy course content to new course template in order to determine overall work effort needed across the organization to fill content and media gaps; presented results for the Vice Presidents and major stakeholders. • Worked with eight business units to fill content gaps so that courses complied with new university course template.• Mapped legacy content to new course template, standardized content items, created migration processes and production workflow, managed the conversion, and collaborated with business units to resolve course issues.



Kaplan

• United States
• Education Administration Programs
• 700 & Above Employee

• Instructional Design Consultant

  • 2009 - 2009

  Designed and edited educational course content for publication to Open Courseware in EduCommons; copyedited and proofread content; and collaborated with offshore production team to integrate content changes and met tight deadlines. Designed and edited educational course content for publication to Open Courseware in EduCommons; copyedited and proofread content; and collaborated with offshore production team to integrate content changes and met tight deadlines.



Kaplan

• United States
• Education Administration Programs
• 700 & Above Employee

• Electronic Production Editor

  • 2004 - 2006

  Migrated legacy course content into proprietary content authoring and management tool. Edited and restructured course content to fit required course architecture and Kaplan’s instructional design methodologies. Produced courses using XML toolsets, including meta-tagging and course taxonomies, and deployed courses to live servers. Worked with SMEs and editors to ensure consistent and compliant course content. Ensured compliance with state and federal regulatory agencies. Wrote and developed training materials for onshore and off-shore staff training, including how to use toolsets and how to manage all of the processes related to course production. Trained onshore and offshore teams in how to use content authoring and management tool and deploy courses to live server. Built online continuing education and Drill & Practice products for insurance and financial services professionals to obtain and maintain licensure, and applied topical-weighting strategies to exam products.



Dearborn Financial Services

• Technical Documentation and Analyst, Consultant

  • 2002 - 2004

  Analyzed the functionality of career-tracking software. Wrote and executed test scripts. Documented system functionality. Documented the full functionality of Kaplan’s proprietary learning platform and tested it end-to-end. Tested the functionality of the enrollment system, including course access and retrieval of test results. Created IT bug report. Analyzed the functionality of career-tracking software. Wrote and executed test scripts. Documented system functionality. Documented the full functionality of Kaplan’s proprietary learning platform and tested it end-to-end. Tested the functionality of the enrollment system, including course access and retrieval of test results. Created IT bug report.



Dearborn Real Estate Education

• Editor/Writer, Consultant

  • 2001 - 2002

  Wrote test questions. Edited instructor resource guides and posted to intranet. Edited instructor content and tests.

• E-Development Editor

  • 2000 - 2001

  Edited, developed, and produced continuing education courseware content for software and online courses for the real estate industry. Worked with SMEs and authors to develop content. Applied instructional design principals to convert print products to online content. Edited and developed courseware content for instructor resources. Wrote catalog copy, trained sales team, and helped develop product-specific artwork.



Kaplan

• United States
• Education Administration Programs
• 700 & Above Employee

• Electronic Project Editor

  • 1998 - 2000

  Proofread and copyedited coded content with SGML or HTML. Deployed content online or onto diskette. Proofread and copyedited coded content with SGML or HTML. Deployed content online or onto diskette.