Director of Operation Services

• Aug 2022 - Present

Senior Manager of Operation Services

• Nov 2020 - Sep 2022

Manager of Application Support

• Feb 2018 - Nov 2020

Chief Of Staff to Vice President of Employer Segment Sales

• Jan 2007 - Feb 2018

Segment Management and Planning Analyst

• Nov 2015 - Jan 2017

I assess the current state of marketplace trends and competitive activities to identify gaps in corporate and divisional plans. Another key function in this role is developing mitigation strategies to ensure achievement of corporate and divisional goals. I also assess our existing organization project portfolio; ensuring projects add value to the organization and contribute to the achievement of key performance indicators. Assisting in the analysis and research for short and long-range… Show more I assess the current state of marketplace trends and competitive activities to identify gaps in corporate and divisional plans. Another key function in this role is developing mitigation strategies to ensure achievement of corporate and divisional goals. I also assess our existing organization project portfolio; ensuring projects add value to the organization and contribute to the achievement of key performance indicators. Assisting in the analysis and research for short and long-range corporate strategy development is another core value I bring to our team. Along side my role as Segment Management and Planning Analyst I also hold the title of Chief of Staff to the Vice President of the Employer Segment Sales Division. This portion of my role requires a great deal of organization, multi tasking and confidentiality.

Manager of Account Implementation

• Jan 2007 - Nov 2015

My responsibilities included oversight and management for a team of eight account implementation specialists who onboard 300+ new business accounts, process 2,500+ renewals, and implement 1,000+ group maintenance requests for small and large groups on an annual basis. I Designed, developed and delivered a multi-faceted Lean program at zero cost, which included the implementation of daily team huddles, process mapping, a visual management system to track work through stage gates, and an employee… Show more My responsibilities included oversight and management for a team of eight account implementation specialists who onboard 300+ new business accounts, process 2,500+ renewals, and implement 1,000+ group maintenance requests for small and large groups on an annual basis. I Designed, developed and delivered a multi-faceted Lean program at zero cost, which included the implementation of daily team huddles, process mapping, a visual management system to track work through stage gates, and an employee quality recognition program which resulted in a 15% increase in efficiency and a 20% decrease in defects. I established and chaired a cross-functional committee that met daily, weekly and monthly to ensure issues impacting the onboarding and renewal processes are escalated, triaged, documented, and resolved.