Senior Field Skin Educator

• Nov 2022 - Present

New Product Development, Formulation Chemist & Education Manager

• Jul 2020 - Jan 2022

Skindividual Specialist - Education - Product Development - Marketing

• Jul 2020 - Oct 2021

International Education and E-Learning Manager

• Jun 2017 - Oct 2020

International Educator

• Jun 2017 - Jun 2017

Position responsibilities•Develop e-learning modules for product and treatment trainingo Script writingo Auditioning talento Directing filmingo Building templateso Writing assessment materialo Using Articulate 360 with Rise and Storyline 360 to build training moduleso Developing a blended learning approach, covering different learning styleso Translations and subtitles•Developing other training resourceso Writing content/copyo Power point presentationso Training manuals and documentso Designing templateso Developing assessment tools• Delivering product and treatment training to accounts globallyo Creating and delivering continual ingredient product and treatment training to account managers and employees•Induction training for new staff members globally•Managing the Learner Management System (LMS)o Account creationso Enrollmentso Troubleshootingo Running reports and sending certificates and product “Welcome Packs”•Working closely with Research and Development teamo Researching new ingredientso Testing new product sampleso Running internal product trials•Working closely with Marketing teamo Creating copy for campaigns (B2B and B2C)o Creating training alongside campaigns (B2B) o Creating new products “story” to align with brando Working closely with social media team on relevant and accurate copy/postso Checking claims are compliant and correct•Working closely with Sales teamo Ensuring the sales team have the Training resources requiredo Keeping training relevant and on topic•Managing new batch approval•Researching competition and developing suggested protocols for our products and treatments to be used to complement other products and services•Fill in reception and customer service•Assist warehouse with stock take duties Show less

Senior Dermal Therapist

• Sep 2016 - May 2017

• Laser Hair Reduction Treatments • Laser Photo Rejuvenation • Laser Facials • Micro needling (Dermapen and Skin Roller) • Chemical Peels including compound peels • Microdermabrasion • Cryotherapy (Cryopen) • Product sales • Laser Hair Reduction Treatments • Laser Photo Rejuvenation • Laser Facials • Micro needling (Dermapen and Skin Roller) • Chemical Peels including compound peels • Microdermabrasion • Cryotherapy (Cryopen) • Product sales

Clinic Manager

• Nov 2014 - Sep 2016

• Planning the months sales strategies • Preparing, guiding and motivating staff to meet sales targets throughout month • Training new staff • Performance reviews • Setting out KPI’s for staff • Assisting staff on achieving KPI’s • Dealing with confidential information • Handling customer complaints • Stock and consumables orders • Meeting and greeting clients • Phone enquiries • Reception • Money handling/banking • Stock take • Adding inventory • Sales and pay reports • Petty cash and end of day reconciliation • Clinic open and close • Rosters • Treatments o Medical grade 4 Laser – Candela and Synosure 755nm and 1064nm o Laser Vascular and diffused redness treatments o Laser Pigmentation treatments o Collagen induction Therapy (Skin rolling) o Micro needling (Dermapen) o Chemical Skin Peels o Microdermabrasion o Hydrabrasion treatments o Environ Vitamin Infusions Show less

Dermal Therapist

• May 2013 - Nov 2014

• Skin analysis • Product prescriptions/ retailing • Laser Hair Removal Treatments – ELOS 810nm • IPL Rejuvenation Treatments • Electrolysis • Skin Needling (Dermapen) • Microdermabrasion • Peels • Advanced Facials • Waxing • Pedicure/Manicure • Opening Clinic/Till/ Closing Clinic/Balancing off till • Petty Cash • Mail merges for marketing • Skin analysis • Product prescriptions/ retailing • Laser Hair Removal Treatments – ELOS 810nm • IPL Rejuvenation Treatments • Electrolysis • Skin Needling (Dermapen) • Microdermabrasion • Peels • Advanced Facials • Waxing • Pedicure/Manicure • Opening Clinic/Till/ Closing Clinic/Balancing off till • Petty Cash • Mail merges for marketing