Nicole MacDonald

Director of Operations at Jomsvikings Protection and Security LLC
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Contact Information
us****@****om
(386) 825-5501
Location
Minneapolis, Minnesota, United States, US

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Experience

    • United States
    • Security and Investigations
    • 1 - 100 Employee
    • Director of Operations
      • Jul 2022 - Present

      *Manage new, existing and ongoing client relations for security operational needs.*Defines, implements and revises operational policies and guidelines for the organization.*Tracks and reports on operating results to ensure consistent growth and progress towards achieving organizational goals* Effectively collaborates with the CEO/Founder to monitor P&L margins.

    • Accounts Payable Administrator
      • Aug 2020 - Present

      Responsible for completing all recurring and new invoices. Client outreach for past-due invoices.Work with management team for other various duties when needed.

    • Production Scheduler
      • Aug 2020 - Jan 2021

      Scheduled future contracts and immediate contracts on a need basis for employees.

    • United States
    • Financial Services
    • 700 & Above Employee
    • Operations Risk Consultant
      • Dec 2018 - Feb 2022

      Works as a part of the Customer Due Diligence review process Works directly with Cornerstone. Manages due diligence processes. Identify key risks for customers regarding proactive monitoring, governance and risk identification. Works strongly with compliance and Federal Law. Knowledge and up to date knowledge on AML/BSA requirements. Ability to identify and evaluate trends, isolate root cause, and provide swift/thorough resolution. Works as a part of the Customer Due Diligence review process Works directly with Cornerstone. Manages due diligence processes. Identify key risks for customers regarding proactive monitoring, governance and risk identification. Works strongly with compliance and Federal Law. Knowledge and up to date knowledge on AML/BSA requirements. Ability to identify and evaluate trends, isolate root cause, and provide swift/thorough resolution.

    • Retail
    • 700 & Above Employee
    • Fraud Investigator
      • Jun 2014 - Oct 2018

      Mitigating potential fraud and identity theft regarding consumers SSN with banks and credit accounts Work with confidential and personal information about consumer. Closely working with banks to mitigate fraud. Following procedures and Federal Laws. Often a team lead to have the ques at a manageable level. Mitigating potential fraud and identity theft regarding consumers SSN with banks and credit accounts Work with confidential and personal information about consumer. Closely working with banks to mitigate fraud. Following procedures and Federal Laws. Often a team lead to have the ques at a manageable level.

    • United States
    • Financial Services
    • 700 & Above Employee
    • Fraud Investigator
      • Oct 2011 - Jun 2014

      Monitors consumer transaction activity including; identity theft, account take over, friendly fraud, consumer fraud, and other potential risks. Monitors queues and communicates workloads to team Working alongside with Transaction security, financial services and system administration. Makes recommendations for system processes to increase efficiencies. Monitors consumer transaction activity including; identity theft, account take over, friendly fraud, consumer fraud, and other potential risks. Monitors queues and communicates workloads to team Working alongside with Transaction security, financial services and system administration. Makes recommendations for system processes to increase efficiencies.

Education

  • Unity College
    Bachelor's degree, Wildlife Biology
    2022 - 2023
  • Metropolitan State University
    Bachelor of Science - BS, Biology/Biological Sciences, General
    2015 - 2022

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