Nicole Macatangay
Team Leader at Community First Bank- Claim this Profile
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Bio
Tony McGrath
As a Training Facilitator, I’ve had many interactions with Nicole –both in formal training sessions and one-on-one coaching. I always find Nicole to be both receptive to feedback and keen to embed learning. Nicole takes responsibility for her own career and personal development. It’s been a joy to watch her grow into a leadership role and support the success of her team.
David Grant
I always looked forward to working with Nicole, as she demonstrated leadership in her choice of behaviours, is an excellent listener, receptive to feedback and has the rare ability to turn that feedback into better and more productive behaviours immediately. There is no doubt these are the reasons for her success prior to working at Community First and continued success in her current role. Community First is lucky to have her!
Tony McGrath
As a Training Facilitator, I’ve had many interactions with Nicole –both in formal training sessions and one-on-one coaching. I always find Nicole to be both receptive to feedback and keen to embed learning. Nicole takes responsibility for her own career and personal development. It’s been a joy to watch her grow into a leadership role and support the success of her team.
David Grant
I always looked forward to working with Nicole, as she demonstrated leadership in her choice of behaviours, is an excellent listener, receptive to feedback and has the rare ability to turn that feedback into better and more productive behaviours immediately. There is no doubt these are the reasons for her success prior to working at Community First and continued success in her current role. Community First is lucky to have her!
Tony McGrath
As a Training Facilitator, I’ve had many interactions with Nicole –both in formal training sessions and one-on-one coaching. I always find Nicole to be both receptive to feedback and keen to embed learning. Nicole takes responsibility for her own career and personal development. It’s been a joy to watch her grow into a leadership role and support the success of her team.
David Grant
I always looked forward to working with Nicole, as she demonstrated leadership in her choice of behaviours, is an excellent listener, receptive to feedback and has the rare ability to turn that feedback into better and more productive behaviours immediately. There is no doubt these are the reasons for her success prior to working at Community First and continued success in her current role. Community First is lucky to have her!
Tony McGrath
As a Training Facilitator, I’ve had many interactions with Nicole –both in formal training sessions and one-on-one coaching. I always find Nicole to be both receptive to feedback and keen to embed learning. Nicole takes responsibility for her own career and personal development. It’s been a joy to watch her grow into a leadership role and support the success of her team.
David Grant
I always looked forward to working with Nicole, as she demonstrated leadership in her choice of behaviours, is an excellent listener, receptive to feedback and has the rare ability to turn that feedback into better and more productive behaviours immediately. There is no doubt these are the reasons for her success prior to working at Community First and continued success in her current role. Community First is lucky to have her!
Experience
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Community First Bank
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Australia
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Banking
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1 - 100 Employee
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Team Leader
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Oct 2017 - Present
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Home Loan Lender
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Feb 2017 - Oct 2017
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Sales Consultant
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Oct 2013 - Feb 2017
Community First Credit Union is the largest community based Credit Union operating throughout the Sydney and Central Coast regions. Our values of Passion, Teamwork, Success, Initiative and Trust are the foundations on which the organisation is built.Achievements/ Responsibilities- Organising events and networking within the local community (Business Development training)- Attending training seminars in areas such as Sales & Service and Leadership and Coaching - Achieving sales targets through relationship selling and superior service
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Store Manager
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Jan 2013 - Sep 2013
After working at the Erina Fair store for 9 months as the Assistant Store Manager I was promoted to the role of Store Manager in Newcastle.Responsibilities/ Achievements: - Recruitment and training of staff members- Improving staff morale through incentives and coaching- Focus on KPIs and strategies to improve results- Annual Stocktake and variance reports- Dispute resolution through HR policies and procedures- Focus on building relationships with clients through our VIP database- Training and motivating staff to exceed sales targets
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Assistant Store Manager
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May 2012 - Jan 2013
Responsibilities/ Achievements: - Increasing the number of Interest Free sales for the store significantly (2012-2013)- Motivating and coaching the team to succeed- Training staff on the company sales standards
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Jewellery Designer/Sales Consultant
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May 2010 - Feb 2012
Specialists in Engagement Rings, Wedding Bands, Eternity Rings and Bespoke Jewellery. Award winning Independent Fine Jeweller. http://www.marmaladejewellery.co.uk/Responsibilities/Achievements- Designing Fine Jewellery for clients’ specifications- Consistently scoring 98-100% in mystery shopping results- Regularly exceeding sales targets Specialists in Engagement Rings, Wedding Bands, Eternity Rings and Bespoke Jewellery. Award winning Independent Fine Jeweller. http://www.marmaladejewellery.co.uk/Responsibilities/Achievements- Designing Fine Jewellery for clients’ specifications- Consistently scoring 98-100% in mystery shopping results- Regularly exceeding sales targets
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Retail Store Manager
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Mar 2008 - Mar 2010
Khosrano Jewellers is a family owned business specialising in handmade diamond jewellery.Achievements:· Intoducing new promotion methods to increase sales· Recruitment and training of 3 sales assistants· Annual increase in monthly store figures by 11% (2008- 2009). Coaching and leading a team of 5 sales assistants Khosrano Jewellers is a family owned business specialising in handmade diamond jewellery.Achievements:· Intoducing new promotion methods to increase sales· Recruitment and training of 3 sales assistants· Annual increase in monthly store figures by 11% (2008- 2009). Coaching and leading a team of 5 sales assistants
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Education
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2013 - 2013
The Australian College of Commerce & Management
Tier 2 Accreditation -
2010 - 2011
Gemological Institute of America
Accredited Jewellery Professional -
2002 - 2003
Australian National Training Authority
Certificate II in Small Business Management, Young Achievement Australia -
2014 -
Blanchard International
Situational Leadership II Training -
2004 - 2007
Charles Sturt University
Bachelor Of Arts, Graphic Design -
2007 - 2007
TAFE
Certicate IV, Textile Design & Printing -
1998 - 2003
Northlakes High School
Higher School Certificate, Visual Art & Design -
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National Association of Goldsmiths
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2016 - 2017
Australian College of Commerce
Certificate IV in Financial Services (Mortgage Broking), Finance, General -
2020 - 2021
Australian College Of Commerce & Management - RTO Code 1441
Certificate IV in Leadership and Management
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